Smart Meters

Zaul22

The meter doesn't have any menus. It literally just has a left and right button which cycle between Input and output. I tried holding either of them down for 10 seconds as it says on Eon's website but it doesn't do anything. 

[Deleted User]

Zaul22 said:

The meter doesn't have any menus. It literally just has a left and right button which cycle between Input and output. I tried holding either of them down for 10 seconds as it says on Eon's website but it doesn't do anything. 

What is your meter manufacturer and model?

Zaul22

OK I managed to find some instructions buried in the basement of the Eon Next website and have found the 2 rates. I know they are supposed to send readings automatically but considering how extremely unreliable they seem to be, it really shouldn't be that hard to find them manually. 

[Deleted User]

Zaul22 said:

OK I managed to find some instructions buried in the basement of the Eon Next website and have found the 2 rates. I know they are supposed to send readings automatically but considering how extremely unreliable they seem to be, it really shouldn't be that hard to find them manually. 

Download the free App BRIGHT and you can see whether your comms hub and meters are connected to the DCC network.

The comms hub acts like a mobile phone. It is connected to the DCC network waiting for a call for data (usually once a day) from the supplier’s IT system. 

iwant2asave

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

[Deleted User]

iwant2asave said:

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

You will need to have that discussion with your supplier before the installation visit. Installers are not gas safe engineers and they do not have the time or training to install new gas pipes or a new electricity meter mounting board.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/move-your-gas-or-electricity-meter/

victor2

[Deleted User] said:

iwant2asave said:

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

You will need to have that discussion with your supplier before the installation visit. Installers are not gas safe engineers and they do not have the time or training to install new gas pipes or a new electricity meter mounting board.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/move-your-gas-or-electricity-meter/

Surely they have to be gas safe, to disconnect and reconnect a gas meter?

[Deleted User]

victor2 said:

[Deleted User] said:

iwant2asave said:

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

You will need to have that discussion with your supplier before the installation visit. Installers are not gas safe engineers and they do not have the time or training to install new gas pipes or a new electricity meter mounting board.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/move-your-gas-or-electricity-meter/

Surely they have to be gas safe, to disconnect and reconnect a gas meter?

They are Gas Safe workers not engineers. 

‘For gas meter installation, individuals must be deemed suitably competent and possess appropriate Gas Safe registration. By law all gas metering workers must be registered on the Gas Safe Register for the categories relating to the work they perform.’

They are not deemed competent, for example, to work on a gas boiler or to re-route gas supply pipes as they have not had the appropriate training which qualifies them to do so.

victor2

[Deleted User] said:

victor2 said:

[Deleted User] said:

iwant2asave said:

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

You will need to have that discussion with your supplier before the installation visit. Installers are not gas safe engineers and they do not have the time or training to install new gas pipes or a new electricity meter mounting board.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/move-your-gas-or-electricity-meter/

Surely they have to be gas safe, to disconnect and reconnect a gas meter?

They are Gas Safe workers not engineers. 

‘For gas meter installation, individuals must be deemed suitably competent and possess appropriate Gas Safe registration. By law all gas metering workers must be registered on the Gas Safe Register for the categories relating to the work they perform.’

They are not deemed competent, for example, to work on a gas boiler or to re-route gas supply pipes as they have not had the appropriate training which qualifies them to do so.

Ah, I understand. Thank you. Could just see it now...
"Sorry mate, that needs an engineer and I'm just a worker." 

[Deleted User]

victor2 said:

[Deleted User] said:

victor2 said:

[Deleted User] said:

iwant2asave said:

I have an appointment in few weeks for smart meters to be installed.

Has anyone here asked for their smart meters to be installed in a slightly different place (within about 1 meter) from the old meters.  If so, did you need to let them know before installation and was there an extra charge for it?

You will need to have that discussion with your supplier before the installation visit. Installers are not gas safe engineers and they do not have the time or training to install new gas pipes or a new electricity meter mounting board.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/move-your-gas-or-electricity-meter/

Surely they have to be gas safe, to disconnect and reconnect a gas meter?

They are Gas Safe workers not engineers. 

‘For gas meter installation, individuals must be deemed suitably competent and possess appropriate Gas Safe registration. By law all gas metering workers must be registered on the Gas Safe Register for the categories relating to the work they perform.’

They are not deemed competent, for example, to work on a gas boiler or to re-route gas supply pipes as they have not had the appropriate training which qualifies them to do so.

Ah, I understand. Thank you. Could just see it now...
"Sorry mate, that needs an engineer and I'm just a worker." 

We are into semantics. Most gas safe engineers are plumbers whereas in Germany most heating installers are degree qualified engineers. The key point is that meter installers have bespoke training limited to the work that they are required to undertake. If they suspect a boiler issue, they stick a label on it. If they are unhappy about the gas or electricity supply they will turn the stopcock off/or pull the main fuse and walk away.