O2 to ditch Tugo

powerful_Rogue

d123 wrote: »

For clarity (as Browntoa mentions the iPhone 7 and 7 Plus), it will work with any supported iPhone as there isn’t a network specific firmware for any iPhone, the software limitation applies to Android handsets.

True, Should have made that clear.

Chap I was speaking to was very helpful. He's contacted a few different departments that were unable to assist. He's said he's going to contact Samsung in the morning with the possibility of swapping my handset for an O2 Galaxy S8.

I know this is very unlikely to happen and all pie in the sky, but be interesting to see what he says when he calls back tomorrow.

System

You can just flash the O2 firmware onto your exisiting S8 - it's relatively easy job and it would solve your problems...

NeilCr

Just to add a me too post

I’m not a heavy mobile user and have a relatively old phone - Samsung Galaxy Ace 4 - which is perfectly adequate for my needs

While I can get reception at home it can be patchy and TUGO has proved invaluable at those times.

I have looked at the refresh options on O2 and they are expensive for me just to get Wi-fi calling. But, as others have said, no texting which is a real pain - particularly as one of my best friends has trouble making calls on mobiles and texts most of the time

I renewed specifically because of TUGO. I am a BT phone and broadband customer and could have got a better financial deal going with them.

Maybe I am not as heavily affected as many but I suspect there are others in a position like mine. I’m going to hang fire for a little while to see if they do widen the number of phones that can get Wi-fi calling - otherwise I’ll be off to BT as soon as I can

butterflymum

Just in case anyone is considering a move to Talk Talk, who have a similar app facility called Talk2Go , they are also withdrawing this service from the end of October.

firefox1956

I wonder why these two companies are removing these products from the market place ??
Must be a financial reason somewhere !!

powerful_Rogue

Heng_Leng wrote: »

You can just flash the O2 firmware onto your exisiting S8 - it's relatively easy job and it would solve your problems...

I could do, but why should I?

Plus it will trip the knox counter, leaving certain features unusable.

Had a call back today, looking to see if they can get me a replacement S8 with O2 firmware. Personally I don't want this as in the future it will be worth less then an international version, plus updates are slower.

Expecting a call back tomorrow with an update. I see on the O2 community that quite a few people have managed to get their contract written off by contacting the executive office.

d123

powerful_Rogue wrote: »

I could do, but why should I?

Plus it will trip the knox counter, leaving certain features unusable.

Had a call back today, looking to see if they can get me a replacement S8 with O2 firmware. Personally I don't want this as in the future it will be worth less then an international version, plus updates are slower.

Expecting a call back tomorrow with an update. I see on the O2 community that quite a few people have managed to get their contract written off by contacting the executive office.

Flashing an official firmware won’t trip Knox, and it’s actually possible to use SmartSwitch to reflash a newer Samsung. All you need is a serial number from an o2 s8 to do it.

This refers to Kies as it’s an S6, I think it’s SmartSwitch for the S8 so you would substitute where mentioned.

I may have found a way to get WiFi calling on S6’s that were not bought directly from EE. After playing around with Odin today to get the EE firmware on my S6 and screwing things up multiple times, I found that Samsung's Kies actually does a more thorough job of flashing the device. Here's what I've tried:

1) Don't plug in the phone to the computer yet, open Kies and then select "Tools -> Firmware Upgrade and Initialization".
2) You'll be asked to enter your model number - SM-G920F is the one for the S6
3) You'll next be asked for the serial number.
4) What it will then show is the firmware applicable for the device and it'll ask you if you want to proceed.
5) After clicking yes you get to a screen where it'll download an update tool for the S6 and explain how to put the device in recovery mode.
6) Put your phone in recovery mode, select "OK" and it'll flash your phone.

When I enter my BTU serial number it offers to download the 'BTU' software which it installed correctly for me. However, if you happen to have the serial number of an EE S6 then it should offer to download EE's EVR software. Hey presto, you should then be good to go. Now I just have to find someone with an EE S6 to test this part out.

Quote

I have used the above procedure to change firmware on both an S6 and S7 to the Three H3G firmware to get wificalling and 4G Calling. It doesn’t change the serial on the phone, it simply uses the serial to download the firmware.

PS before anyone thinks this sounds illegal, serial refers to the Samsung serial number and NOT the IMEI and to reiterate, no serial number is changed in the process.

System

powerful_Rogue wrote: »

I could do, but why should I?

Plus it will trip the knox counter, leaving certain features unusable.

Expecting a call back tomorrow with an update. I see on the O2 community that quite a few people have managed to get their contract written off by contacting the executive office.

It was only a suggestion to solve your immediate problem.
Knox wouldn't apply when it's a Samsung firmware.

You'd need to accept the signal booster or push to terminate the contract early if you want to use a generic Samsung.

powerful_Rogue

Heng_Leng wrote: »

It was only a suggestion to solve your immediate problem.
Knox wouldn't apply when it's a Samsung firmware.

You'd need to accept the signal booster or push to terminate the contract early if you want to use a generic Samsung.

After reading my reply back, it wasn't meant to come across as harsh as it did, so apologies there.

A signal booster I would be more then happy with, however it seems like they only offer these to business customers for some reason.

Had a text from O2 come through about 3 minutes ago saying:
"Thanks for contacting O2 Customer Complaints Service. We will be in touch within 5 working days" - So looks like the issue has been escalated.

System

There is a distinct possibility that Samsung/ Networks will enable 4G Calling (VoLTE) and Wifi calling via generic Samsung firmware eventually.

There must be some kind of standard profile that works for iPhones.