Monarch Airlines stops trading - latest info and your rights

lucytee

Hi everyone,
I have received a reply from the CAA for my claim, they are refunding my package holiday deposit, but they are saying they won't refund the £180 we paid for extra legroom seats!!
Has anyone else found this? Any advice would be really appreciated!

bradders1983

lucytee wrote: »

Hi everyone,
I have received a reply from the CAA for my claim, they are refunding my package holiday deposit, but they are saying they won't refund the £180 we paid for extra legroom seats!!
Has anyone else found this? Any advice would be really appreciated!

Extras like that dont come under ATOL protection, you will have to attempt chargebacks/Section 75 claims with your bank instead.

Sorry.

eaddy

If I hadn't rebooked, they would be liable for the consequential losses of my cancelled accommodation costs and return flight (both booked separately from the Monarch flights)... far more than the additional cost of an alternative outbound flight

bradders1983

eaddy wrote: »

If I hadn't rebooked, they would be liable for the consequential losses of my cancelled accommodation costs and return flight (both booked separately from the Monarch flights)... far more than the additional cost of an alternative outbound flight

Still your decision to rebook flights, you can try your luck with the Ombudsman but I feel you wont have any joy.

Ladypancake

Still not received my claim form. In what order are they sending the forms out? Was due to fly next week.

bradders1983

Ladypancake wrote: »

Still not received my claim form. In what order are they sending the forms out? Was due to fly next week.

I got mine last week and I was due to fly on the 28th October. No idea, I would hazard a guess flight-only bookings are being dealt with last.

Make sure you check your junk inbox.

lucytee

bradders1983 wrote: »

Extras like that dont come under ATOL protection, you will have to attempt chargebacks/Section 75 claims with your bank instead.

Sorry.

Great! This is so silly. I cannot possibly use this extra that I've paid for.... seems insane that I can't have the money back! Especially when it cost me more than the actual holiday deposit!

leylandsunaddict

eaddy wrote: »

If I hadn't rebooked, they would be liable for the consequential losses of my cancelled accommodation costs and return flight (both booked separately from the Monarch flights)... far more than the additional cost of an alternative outbound flight

No they wouldn't. Those elements were still available as booked. Consequential loss would have been an insurance claim, presuming you bought a policy that covered consequential loss.

bradders1983

lucytee wrote: »

Great! This is so silly. I cannot possibly use this extra that I've paid for.... seems insane that I can't have the money back! Especially when it cost me more than the actual holiday deposit!

Speak to your bank. They have gone in with the claim for the rest on mine.

Pollyrandall

We have had the same experience with Teletext. New flights cost £300 more, but thought under ATOL we were covered for replacement flights. Any advice please?