Natwest refuses deposit without 'paying in' slip

Flobberchops

silvercar wrote: »

I sometimes pay cash into my (18+) kids NatWest accounts

That's a lot of children!

Westie983

Paid into Starling bank today, followed by £19 into my Natwest account both in cash with the account details read off my phone, no cards, and no problem.

Could it be a issue with location and or staff? as its not a countrywide issue as my branch happily accepted cash payments into accounts.

Westie983

eDicky

Westie983 wrote: »

Paid into Starling bank today, followed by £19 into my Natwest account both in cash with the account details read off my phone, no cards, and no problem.

Could it be a issue with location and or staff? as its not a countrywide issue as my branch happily accepted cash payments into accounts.

Westie983

I think the issue for the two dragons who I encountered at the service desk was my not being a Natwest customer myself. They were not receptive to learning about Starling Bank account deposit procedure.

I intended to be more insistent when I stopped by again yesterday on my way to catch a bus to the airport, but when I saw how busy it was in there I abandoned the idea. I don't actually need to do it, in fact the day before I had crossed the road and rapidly deposited my cash by machine into my HSBC account, with which I can instantly 'top-up' my Starling account by card.

amanita

eDicky wrote: »

I think the issue for the two dragons who I encountered at the service desk was my not being a Natwest customer myself. They were not receptive to learning about Starling Bank account deposit procedure.

I intended to be more insistent when I stopped by again yesterday on my way to catch a bus to the airport, but when I saw how busy it was in there I abandoned the idea. I don't actually need to do it, in fact the day before I had crossed the road and rapidly deposited my cash by machine into my HSBC account, with which I can instantly 'top-up' my Starling account by card.

You surely can't be surprised that they refuse to allow a non customer to use their counter staff and stationery to pay into a non-NW/RBS account?? Or have I misunderstood? If you give take notes they're out of pocket and can't go after you, and handling cash costs them money.

HSBC by the way will probably leg you pay directly in if you prove you're a customer.

boo_star

eDicky wrote: »

I think the issue for the two dragons who I encountered at the service desk was my not being a Natwest customer myself. They were not receptive to learning about Starling Bank account deposit procedure.

I intended to be more insistent when I stopped by again yesterday on my way to catch a bus to the airport, but when I saw how busy it was in there I abandoned the idea. I don't actually need to do it, in fact the day before I had crossed the road and rapidly deposited my cash by machine into my HSBC account, with which I can instantly 'top-up' my Starling account by card.

You're not a customer and you're surprised that you get treated as a non-customer?

If you want to transfer money in an RBS/NatWest branch then open an account. If you don't then read https://www.starlingbank.com/faq/

eDicky

amanita wrote: »

You surely can't be surprised that they refuse to allow a non customer to use their counter staff and stationery to pay into a non-NW/RBS account?? Or have I misunderstood? If you give take notes they're out of pocket and can't go after you, and handling cash costs them money.

HSBC by the way will probably leg you pay directly in if you prove you're a customer.

boo_star wrote: »

You're not a customer and you're surprised that you get treated as a non-customer?

If you want to transfer money in an RBS/NatWest branch then open an account. If you don't then read https://www.starlingbank.com/faq/

No, I'm not surprised, and I haven't expressed surprise. See my earlier post to perhaps understand the context.

It's not necessary to be a NatWest customer in order to use the arrangement that Starling Bank has with them for depositing cash to a Starling account. I have previously used this facility, before the (apparent) new restrictions on paying in cash to an account that's not your own, which is why I contributed to this thread.

d123

amanita wrote: »

You surely can't be surprised that they refuse to allow a non customer to use their counter staff and stationery to pay into a non-NW/RBS account?? Or have I misunderstood? If you give take notes they're out of pocket and can't go after you, and handling cash costs them money.

HSBC by the way will probably leg you pay directly in if you prove you're a customer.

boo_star wrote: »

You're not a customer and you're surprised that you get treated as a non-customer?

If you want to transfer money in an RBS/NatWest branch then open an account. If you don't then read https://www.starlingbank.com/faq/

I don't think either of you actually understand what he's talking about.

This is the official advice to deposit cash into a Starling Bank account.

To deposit cash:
1. Take the cash to a Natwest Branch.
2. The cash must be paid into the Starling Bank Account.
3. Starling Bank Account Number: 48588725 , Starling Bank Sort Code: 600001.
4. The reference is surname and Starling Bank 8 digit account number

.

This is the procedure that Starling Bank and NatWest have agreed to.

amanita

The error it seems is suggesting "Not a NatWest customer". In fact, with a sort code starting 60-, your account is indeed with NatWest.

Same for me, with M&S and First Direct sort codes starting 40-, the account is with HSBC.

RBS/NatWest staff shouldn't be surprised by this kind of arrangement... If they are they need telling they're idiots.

dunstonh

Paying in cash for third parties at your own bank is usually fine. A non-customer paying in cash to a third party account without a paying in slip is one of the highest risk counter transactions.

Paying in cash to a third party at your own bank is different as you bank at with them.

Most of the examples given on this thread are using pre-printed paying in slips or using their own bank.

It is also so easy to resolve.

Westie983

dunstonh wrote: »

Paying in cash for third parties at your own bank is usually fine. A non-customer paying in cash to a third party account without a paying in slip is one of the highest risk counter transactions.

Paying in cash to a third party at your own bank is different as you bank at with them.

Most of the examples given on this thread are using pre-printed paying in slips or using their own bank.

It is also so easy to resolve.

This doesnt make sense, lots of customers pay into other peoples accounts and they dont bank with the bank concerned, the person who they are paying in for does!!

This could be paying rent into a landlords account, paying a builder? or paying for fence panels, or a bathroom fitter, anything as long as you have the details, you shouldn't have to be a customer to pay into an account.

My landlord banks with Natwest and although I pay by DD I can also go in with the bank account and sort code and pay cash at any time, without having to provide or tell them I have an account with them (as I dont use the account only for DD reward payments) and the transaction has nothing to do with my personal account holdings.

I think some banks use pre paying in slips and they also accept hand written accounts as long as you are providing the details and they are not being looked up as that is a breach of data protection.

Like I say I have never had a problem with my local Natwest, but if the OP really has staff who are insistent, then order a paying in book and send it to the person who is paying in to the bank.

Westie983