Next MSE Collective Switch Coming to an End

singhini

Following a previous post on thi thread where i said i was going to make the switch to Bulb on the 27th; well i did it today


However i am a little confused in that bulb took my details and debit card payment but at no point did they ask me for my existing BG Reference number?

victor2

singhini wrote: »

Following a previous post on thi thread where i said i was going to make the switch to Bulb on the 27th; well i did it today


However i am a little confused in that bulb took my details and debit card payment but at no point did they ask me for my existing BG Reference number?

They don't need it. I switched to another supplier a week or so back and it's all underway, without me giving the new supplier my BG account details. Your name and the supplied address seems to be enough to switch. I've already had acknowledgement from BG that I'm leaving.

Bobblehat

Took the plunge today and initiated switch to Avro. Cheaper than the CEC EDF collective fix by £7pm and about the same as EDF were offering before the collective switch was announced. I wanted a "Fixed" tariff with no exit fee and reasonable feedback ... so AVRO is the one I went with.

It is £23pm cheaper than BG, who cheekily rang me up yesterday to ask me if it was "OK" to increase my DD in October as I would be coming off the old MSE collective tariff shortly. I can not possibly write on this forum what my reply to them was! However .....

...... It did include telling them that there was no point in increasing the DD as I would not be continuing with them for insulting their customers with a best deal that is only £1pm cheaper than their standard tariff and way dearer than others in the marketplace!

Within minutes of going online to the Avro site, I'd initiated the switch, got an email with my customer number on and an invite to create an online account, and got the welcome pack via another email a few minutes later. I decided to ring up customer service to clear up a couple of questions and was impressed with the phone service. All good so far, so good signs for the switch process.

As reported elsewhere, Avro do take the 1st DD early, in my case the 18th Oct, and the switch date is 27th Oct, I'm OK with this. One other thing to note if you did rely on BG taking 2 DD's from an account to gain bonuses from that account (e.g. Santander 123, others are available), AVRO take just one DD for both Gas and Elec, so make sure you've got enough DD's to qualify for your bonus.

I'll report back on the "Feedback for AVRO" thread with progress on the switch.

redboy1

Gone with e-on saving 180 after my BGC ends.

polymaff

Bobblehat wrote: »

...BG, who cheekily rang me up yesterday to ask me if it was "OK" to increase my DD in October as I would be coming off the old MSE collective tariff shortly.

You're not alone

http://forums.moneysavingexpert.com/showpost.php?p=73133630&postcount=250

[SE are BG]

Bobblehat

polymaff wrote: »

You're not alone

http://forums.moneysavingexpert.com/showpost.php?p=73133630&postcount=250

[SE are BG]

My suggestion to the BG caller was slightly stronger than suggesting they could whistle :rotfl:

polymaff

Bobblehat wrote: »

My suggestion to the BG caller was slightly stronger than suggesting they could whistle :rotfl:

Oh well, you were honoured with a phone call - I just got an email notification, so no chance to be instantly, err, shall we say, direct.

I'm off to TOTO; a significantly more expensive choice, but then as my BG/SE one-year-fix tariff was so, so much cheaper than MSE's rotten BG collective deal (e.g. Gas at 1.61p per kWh), anything to follow would be so.

Bobblehat

polymaff wrote: »

Oh well, you were honoured with a phone call - I just got an email notification, so no chance to be instantly, err, shall we say, direct.

I'm off to TOTO; a significantly more expensive choice, but then as my BG/SE one-year-fix tariff was so, so much cheaper than MSE's rotten BG collective deal (e.g. Gas at 1.61p per kWh), anything to follow would be so.

I took the opportunity to vent while it was on offer! After all BG did make the mistake of phoning me while I was in "Disgust Mode" with them.

I was somewhat hoping they might mention that I was likely to get poorer service from rival companies, so that I could mockingly relate my tales of woe of the poor service I had from BG over the last few years. Alas, the caller didn't oblige ... maybe she was looking at the list of complaint phone calls on her computer screen that I had to make over the last two years regarding them stopping 2 identical DD's in error each month for Electricity over a period of 6 months or more. Then failing to correct the problem for a similar period with an amended DD that took a regular phone call every month to inform them that nothing had been taken out of my account, month after month after month. In case you were wondering, they did manage to "sort of" refund some of the doubled up DD's, but in some ways that only complicated the account balance.

There were other related problems over the next year, none of them caused by me. It was a constant battle with BG to claim any sort of compensation for the regular calls I had to make to remind them that they had not done what they had promised to do the previous month. I eventually got allocated my own "Complaint Manager" as the regular call centre personnel took a look at my call history and threw a wobbler ....... they usually went into "beyond my training" mode!

Poor service from rival companies to BG? ..... I'm willing to take my chances ...... I'm well used to it now and even if the service is no better, I'll be ££'s better off than BG's current offering :j

percnica

If your switching to EDF they send you your new account number and ask you to register on line.

If you have ever used EDF before and had an old online account with them then you are going to get issues if you use the same email address, you cannot set up a new account using the same email as it states it's already in use.

You will not be able to access the old account even using forgotten password and resetting just get a techinical error every time you try and access after resetting theb password.

Even tied to use the find my email but you need orginal Postcode of old account...

Not a great start to moving...

Will give EDF 12 day into the the cancel period to resolve. If not then I'm out as don't need the hassel any more.

mikeyorkie10

vigman wrote: »

Agreed. I imagine the 'standard meter' means display to meter only?

Vigman

Not got an answer from BG yet, surprise surprise, but I have heard that they have to disable the meters otherwise they continue to collect the meter data and they cant just turn off that part of their system, so they have to disable completely and its back to manual readings ! :-(

I have now received a final Gas Bill from BG but no electric bill... should they be dealt with separatley as it was a dual account? Anyone else had bill(s) yet - nice refund promised with 2 weeks of bill date.