Kantar - Royal Mail Monitoring and Posting Panel

Ms_W

elsien said:

If you are unable to log in to send us a message from your account you can email us at rmsurveys-helpline@tnsglobal.com.

sorry I have not replied, thank you for the email address, I have contacted them and they have sent out in the post a voucher, and also some e-voucher for the remaining money. 
Maybe it will help someone else

adamp87

I got X Men as my final pack very happy 

NBLondon

beanielou said:

Dissapointed to receive Birmingham '22 as my final presentation pack.

adamp87 said:

I got X Men as my final pack very happy 

I got Iron Maiden.    I guess RM just gave Kantar whatever they had to hand as part of the closedown.

I have 2 letters to go this week and 2 next week so everything is sealed and ready.    I've got 700 points in hand, 200 owed for cubes last week and I'm doing the big CD and UM surveys so that will be 1500 at the end of the month to finish with.

See you on the Spectos thread !

General_Grant

General_Grant said:

As well as the message about not using RFIDs after this week, did anyone else get the separate message that they had noticed they'd recently sent an item with an RFID when none should have been included.

I think I did do that in mid-January when I thought the ban on using RFIDs for 2nd class had ended as I thought it was just for the Christmas period, but I'm pretty sure everything I've sent recently has been 1st class or 2nd without an RFID.  The paper posting plan sheets for earlier than this week have already hit recycling so I can't double check.

Getting annoyed.
This morning received email saying there's a message for you so log in.
Did so and the message was again saying they'd noticed I'd put an RFID in a 2nd class item.
I'd done no such thing!
However it did mean I saw - in the separate RFID section - they'd asked for the RFID I'd received at the weekend.

Though I'm annoyed - if it was meant to be a simple reminder about sending RFIDs back, the message should have been that, not telling me I had done something I had not - I'm not complaining to them because I guess they are extra busy and don't need someone whining on.  (But it was good to be able to come to this thread and moan a bit!)

HonestJohn

This place is good for having a moan

FarahAmir

Ms_W said:

elsien said:

If you are unable to log in to send us a message from your account you can email us at rmsurveys-helpline@tnsglobal.com.

sorry I have not replied, thank you for the email address, I have contacted them and they have sent out in the post a voucher, and also some e-voucher for the remaining money. 
Maybe it will help someone else

Hi I have tried to email them using the address above but my email has bounced back.  Can you please advise me how to contact them.

Regards

Farrah

FarahAmir

I am trying to log into my kantar account through the portal but have failed, have requested to reset my password and this still does not work.  I have also emailed them and my email has bounced back.  How do I redeem my vouchers?

XDA

FarahAmir said:

I am trying to log into my kantar account through the portal but have failed, have requested to reset my password and this still does not work.  I have also emailed them and my email has bounced back.  How do I redeem my vouchers?

Did you send to this email address: rmsurveys-helpline@tnsglobal.com

You could try calling them: 0800 015 3150

FarahAmir

Thanks for the advise, I have sent an email to this address rmsurveyshelpline@tnsglobal.com.

I will try calling them and let you know.

millie

I have not received my posting pack for next week yet. I have sent them a message but had no answer, they are not the quickest when it comes to answering messages. I have been ringing them for 2 days and listening to the message telling me their opening hours. Which is the times I am ringing. Not had my final stamps either.