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Kantar - Royal Mail Monitoring and Posting Panel

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  • ciderboy2009
    ciderboy2009 Posts: 1,243 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Car Insurance Carver!
    Got a really useful message from them today:

    "Hello, We don't yet have all your data for some of the test items you have sent or received over the last two weeks. As soon as you have a moment, can you please check that everything is up-to-date? If you have any queries please visit our Help section. Thank you."

    It would have been nice to have been given a clue as to what they think is missing!

    Or are we supposed to be psychic now and know what items we're due to receive?
  • I keep getting messages telling me I have unread messages on the postal platform but there's nothing there. I'm also doing the unaddressed survey and they say I have missing data, but I haven't received the items in the images so can't tell them that until the system asks me to confirm non-receipt as there's no daily entry to click on.
  • Busylizzie
    Busylizzie Posts: 2,988 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    mrselliott wrote: »
    I keep getting messages telling me I have unread messages on the postal platform but there's nothing there. I'm also doing the unaddressed survey and they say I have missing data, but I haven't received the items in the images so can't tell them that until the system asks me to confirm non-receipt as there's no daily entry to click on.

    I keep getting the messages about unread messages too
  • GetRealBabe
    GetRealBabe Posts: 2,258 Forumite
    Tenth Anniversary 1,000 Posts Photogenic
    mrselliott wrote: »
    I keep getting messages telling me I have unread messages on the postal platform but there's nothing there. I'm also doing the unaddressed survey and they say I have missing data, but I haven't received the items in the images so can't tell them that until the system asks me to confirm non-receipt as there's no daily entry to click on.

    Hi

    You make a good point. Like you, there are two leaflets I have not received (there is a 'leaflet not received' button) but when are we suppose to confirm this? It's not clear.
    Sealed Pot Challenge No 089-Finally got a signature.:rotfl::j

  • Chocmonster7
    Chocmonster7 Posts: 2,638 Forumite
    Part of the Furniture 1,000 Posts
    Busylizzie wrote: »
    I keep getting the messages about unread messages too

    I'm in the same club!
  • Hi

    You make a good point. Like you, there are two leaflets I have not received (there is a 'leaflet not received' button) but when are we suppose to confirm this? It's not clear.

    There is a confirm missing items button which changes colour when they want confirmation, I did one last week.
  • cbsexec
    cbsexec Posts: 641 Forumite
    Part of the Furniture 500 Posts Name Dropper PPI Party Pooper
    I forgot my password (or it wont recognise it) and when I go onto "forgot password" and put my email in it says "wrong survey"! I think i will just wait and try later - it seems they are having problems
  • Rexxel
    Rexxel Posts: 78 Forumite
    Eighth Anniversary 10 Posts Name Dropper Combo Breaker
    Hi,

    I'm looking for some advice please. I think i've signed up for this but i don't remember what it is. Does anyone have any links to more information about what it's all about please?

    Thank you!
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Rexxel wrote: »
    Hi,

    I'm looking for some advice please. I think i've signed up for this but i don't remember what it is. Does anyone have any links to more information about what it's all about please?

    Thank you!

    How about reading the opening post and links contained?
  • General_Grant
    General_Grant Posts: 5,278 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'm in the same club!

    And me. Trouble is, like for the boy crying "wolf", we'll stop logging on unless we have to for another reason.
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