Kantar - Royal Mail Monitoring and Posting Panel

paul2louise

tboo said:

paul2louise said:

I have just been accepted. Just had a welcome email. Any advice or tips so that I don't make a bodge up. 

You are all super organised with your different systems. The phone idea is good, but as I don't look at it all the time then that is a no-no.

I just write in the supplied diary -  the name, where to post and time. Have all the envelopes/boxes all filled in etc and popped into a box in order of posting.

Then tick it off when completed. Simple enough for me

I keep the diary next to my keyboard so I can definitely look at it daily.

This also means DH looks in it as well and asks if I want anything posting..... Bonus.

Thanks great getting your tips. It will help ☺️

paul2louise

Got my first assignment. I have 2 if these Rfids a cardboard one and another with like a battery microchip thing. I have 2 items to post on Tuesday before final collection. I don't have anything on the app yet. I have a jiffy bag with cardboard thing inside and plain white envelope. When I get something on the app will it explain a bit more. Does it matter which RFID goes in which postal item. Sorry for all these questions. Just excited to get started. Thanks 

Primrose

It doesn't matter which RIFD you choose to put in either item as long as you're careful to go to the Preparation section  and select a specific RIFD to allocate to each item you're mailing.
In the early days you won't have many RIFD's to select from but as the survey progresses and you receive one in each item you receive your stock of them will build up.

It's important then to ensure you select one from your list of RIDFs in stock and click the box to show it's been allocated to each specific item you're mailing. You will then see that RIFD code appear on the little box representing your item to post.

I've found I've sometimes had   to wait until almost the   week-end before the next week's posting items appear.

You say you have 2 items to post on Tuesday before the final collection.   Many post boxes only have one collection a day now anyway so they could both be posted at the same time. 

elsien

paul2louise said:

Got my first assignment. I have 2 if these Rfids a cardboard one and another with like a battery microchip thing. I have 2 items to post on Tuesday before final collection. I don't have anything on the app yet. I have a jiffy bag with cardboard thing inside and plain white envelope. When I get something on the app will it explain a bit more. Does it matter which RFID goes in which postal item. Sorry for all these questions. Just excited to get started. Thanks 

If you’re doing training and all your letters are going to the same address then use the cardboard ones. 

All the information you need is on the survey guides on the website - I say website because I can’t access them on my phone app. Give a shout here if you get stuck. 

DisablednProud

silvercar said:

DisablednProud said:

elsien said:

DisablednProud said:

NBLondon said:

{Deep Breath}

I'm back on the panel.  I was uncertain about it after hearing all the grief here about apps and sacks and whatever but I got an e-mail invite and decided to give them another try.

I'm working from home; so no big issue with parcels arriving, the PO is a short walk away so I can nip out at lunchtime or end of day.  Should be easier than when I was onboard previously.

I'm told to expect my first posting pack (2 training items) next week so lets see what happens.

Sacks are a right pain in the bum, I used to be on this panel years ago, and I can tell you the work literally involved posting out a few envelopes a week, and that was it.

It's slowly become more and more work whilst the 'pay' has remained quite stagnant really. By next year they will be expecting us to start to deliver people's mail too, at this rate.

The sacks are easier than queuing up to buy an APL. Just hand them over and that’s it. Not even had to make up an excuse about what’s in them either, which is a bonus. 

Yeah but my point is, when these surveys first started there was no over the counter work, you never had to step foot inside a PO, it was 100% letter+large letter in your local postboxes, and usually only a handful a week, (now I'm getting up to 5-6 a week sometimes and then on top of that the sacks, which my local PO actually asked a whole bunch of questions about, asking me if I was a business and whatnot) and the 'pay' was the exact same as it is now. 

That hasn't been my experience. I was often getting 4-6 parcels a month to post at the local PO. The preparation was less than now, no sacks to bundle up with cable ties and less paperwork. I was paid per parcel rather than per sack, and often 2 parcels needed posting in the same day, so effectively the pay rate on that element has halved. Additionally the reimbursement of the postage costs was generally rounded up, so there was a small profit level on that.
Now there is more hassle with sacks, less compensation as it is per sack not per parcel and no mark up on postage reimbursement. More work for less money, coupled with longer queues at local POs and staff who are less experienced with sacks.

What year was this when you started? I joined maybe closer to 2017. I took a break after a year (there was no 6 month of/off back then) as I felt it was getting too much and then rejoined around 2020 with the pandemic I had more time to fiddle about with letters etc. 

Definitely more work and less reward as the years go on. 

redagila

redagila said:

I've just received the following message from Kantar

"It looks like you have declined or not responded to 5

consecutive invitations to take part in the Royal Mail Survey. We have therefore removed you from the posting panel.

This is an automatic process which doesn’t take into account reasons why you may have been unavailable. So if you would still like to take part in our postal surveys please get in touch.

If you have any outstanding rewards points, you can still redeem them from your account for 60 days.

We’d like to thank you for being part of our postal panel."

I have not received any messages from them about re-joining & this is the first time anything like this has happened in the many years I have been doing the survey.

In the past I have always received an email.  Does anyone know if they have altered their method?  I have been doing UM surveys each month for the last year & am currently on one now but they obviously don't have a joined up system, which is not surprising.

Replied to this by message & have now received the following reply

We can confirm that you were taken off the Royal Mail Survey panel for not responding to five consecutive postal survey invitations.

This is an automated process triggered by our need to obtain consistent survey information in your postcode area, and unfortunately it can’t take individual circumstances into account.

Unfortunately, we aren’t able to reinstate your account back onto the panel. If you are completing any Correctly Delivered or Unaddressed Mail surveys then please carry on doing so until the survey finishes. We will of course send the points for these surveys as normal 2-3 weeks after completion.

If you would like to take part again, please register your details using the below link and we’ll be in touch when a space becomes available. Please note - you’ll need to use a different email address.

https://postalsurveys.tnsglobal.com/home/private"

So this is automated only ,as I told , truthfully, that I had never received any messages from them but that I wanted to continue. So much for loyalty as I can't remember how many years I have done these surveys including doing double periods when they were short of members here. Luckily I still have plenty of stamps but will miss the points from the UMS & CDS surveys.   I still haven't received an e-voucher I ordered over a week ago but will chase up about that.

I suspect they have received lots of new members so anyone else waiting to return don't be surprised if they dump you. At least I don't have to worry about the reduced payment that is  now happening for some activity.

Good luck everyone & hope they become more efficient than in the past.

beanielou

redagila said:

redagila said:

I've just received the following message from Kantar

"It looks like you have declined or not responded to 5

consecutive invitations to take part in the Royal Mail Survey. We have therefore removed you from the posting panel.

This is an automatic process which doesn’t take into account reasons why you may have been unavailable. So if you would still like to take part in our postal surveys please get in touch.

If you have any outstanding rewards points, you can still redeem them from your account for 60 days.

We’d like to thank you for being part of our postal panel."

I have not received any messages from them about re-joining & this is the first time anything like this has happened in the many years I have been doing the survey.

In the past I have always received an email.  Does anyone know if they have altered their method?  I have been doing UM surveys each month for the last year & am currently on one now but they obviously don't have a joined up system, which is not surprising.

Replied to this by message & have now received the following reply

We can confirm that you were taken off the Royal Mail Survey panel for not responding to five consecutive postal survey invitations.

This is an automated process triggered by our need to obtain consistent survey information in your postcode area, and unfortunately it can’t take individual circumstances into account.

Unfortunately, we aren’t able to reinstate your account back onto the panel. If you are completing any Correctly Delivered or Unaddressed Mail surveys then please carry on doing so until the survey finishes. We will of course send the points for these surveys as normal 2-3 weeks after completion.

If you would like to take part again, please register your details using the below link and we’ll be in touch when a space becomes available. Please note - you’ll need to use a different email address.

https://postalsurveys.tnsglobal.com/home/private"

So this is automated only ,as I told , truthfully, that I had never received any messages from them but that I wanted to continue. So much for loyalty as I can't remember how many years I have done these surveys including doing double periods when they were short of members here. Luckily I still have plenty of stamps but will miss the points from the UMS & CDS surveys.   I still haven't received an e-voucher I ordered over a week ago but will chase up about that.

I suspect they have received lots of new members so anyone else waiting to return don't be surprised if they dump you. At least I don't have to worry about the reduced payment that is  now happening for some activity.

Good luck everyone & hope they become more efficient than in the past.

Sorry to read this.
I think you introduced me to the survey!

Like you I would miss the points from the UMS & CDS.

silvercar

DisablednProud said:

silvercar said:

DisablednProud said:

elsien said:

DisablednProud said:

NBLondon said:

{Deep Breath}

I'm back on the panel.  I was uncertain about it after hearing all the grief here about apps and sacks and whatever but I got an e-mail invite and decided to give them another try.

I'm working from home; so no big issue with parcels arriving, the PO is a short walk away so I can nip out at lunchtime or end of day.  Should be easier than when I was onboard previously.

I'm told to expect my first posting pack (2 training items) next week so lets see what happens.

Sacks are a right pain in the bum, I used to be on this panel years ago, and I can tell you the work literally involved posting out a few envelopes a week, and that was it.

It's slowly become more and more work whilst the 'pay' has remained quite stagnant really. By next year they will be expecting us to start to deliver people's mail too, at this rate.

The sacks are easier than queuing up to buy an APL. Just hand them over and that’s it. Not even had to make up an excuse about what’s in them either, which is a bonus. 

Yeah but my point is, when these surveys first started there was no over the counter work, you never had to step foot inside a PO, it was 100% letter+large letter in your local postboxes, and usually only a handful a week, (now I'm getting up to 5-6 a week sometimes and then on top of that the sacks, which my local PO actually asked a whole bunch of questions about, asking me if I was a business and whatnot) and the 'pay' was the exact same as it is now. 

That hasn't been my experience. I was often getting 4-6 parcels a month to post at the local PO. The preparation was less than now, no sacks to bundle up with cable ties and less paperwork. I was paid per parcel rather than per sack, and often 2 parcels needed posting in the same day, so effectively the pay rate on that element has halved. Additionally the reimbursement of the postage costs was generally rounded up, so there was a small profit level on that.
Now there is more hassle with sacks, less compensation as it is per sack not per parcel and no mark up on postage reimbursement. More work for less money, coupled with longer queues at local POs and staff who are less experienced with sacks.

What year was this when you started? I joined maybe closer to 2017. I took a break after a year (there was no 6 month of/off back then) as I felt it was getting too much and then rejoined around 2020 with the pandemic I had more time to fiddle about with letters etc. 

Definitely more work and less reward as the years go on. 

Possibly 2018. I think I’ve had 3 stints of 6 months on the survey with gaps of 6 months in between. Had my first invite back, that I’ve ignored.

Primrose

Of course we,re not allowed to know who other local panelists are but I,d love to know who are the ones near me.  They,re obviously individuals with whom I can,t compete, living on their mobile phones and messaging systems 24/7 because generallly the. Invitations seem to be snapped up within seconds of being sent,

kerri_gt

@redagila I'd be fuming at that response and look to escalate it as that sounds like its right out of a customer service tin can.