Kantar - Royal Mail Monitoring and Posting Panel

paul2louise

I also asked about the data costs when posting. This is the reply

Hello Louise,

Thanks for getting in touch.

With regards to the mobile app using data - the app has been designed and developed to be, in data terms, as lightweight as possible, minimising cost. The app consumes less data than opening a typical email on your mobile, and a lot less than social media sites such as Instagram or Facebook consume in a matter of seconds after you open them.

With this in mind, we don't tend to compensate panellists for any costs incurred as they would be very minimal.

I hope this helps.

Kind regards,

Aimee

kerri_gt

Aimee doesn't seem to gather that a cost is still a cost and people on PAYG may not access the apps she lists unless in emergency without wifi access (emergency situation to access Instagram? answers on a postcard please)

HomingPigeon

I have a PAYG mobile and pay 4p a time to use it for posting an item. The most postings I've had in a week is 3. Often it is only 2 per week. I don't mind paying a few pence for this, but perhaps the cost varies depending on the provider.

silvercar

I’m quite surprised by some of these comments. My elderly mother has a mobile and the best tariff for her was something like £4 a month, that gives her 250MB data. Plenty for her needs as she doesn’t do social media. It gives her the flexibility to be able to message when she is out and about and not on WiFi. 13p a day really isn’t excessive, so I am siding with Kantar on this one.

cyclura

I have giff gaff, I spend £10 per month on my phone. It's a goodie bag not a contract so I cam change it or ca cel it whenever I want. It gives me 8GB of data, unlimited calls and unlimited texts. It's really cheap

Baileys_Babe

I would prefer it if you are an app user Kantar acknowledged that panel members incur the cost of data by giving us a token payment. I was thinking something along the lines of £1 worth of reward points per month you are doing on the main survey, including the training period as you would be using data/app.

Money_Grabber13579

Baileys_Babe said:

I would prefer it if you are an app user Kantar acknowledged that panel members incur the cost of data by giving us a token payment. I was thinking something along the lines of £1 worth of reward points per month you are doing on the main survey, including the training period as you would be using data/app.

But they do, it just happens to be in the form of stamps rather than reward points. Yes, the “requirement” to use the app might be a relatively new thing but times change and they didn’t subsidise the cost of home internet when recording postings, when fixed data plans were common.  Likewise, they don’t contribute to the cost of new shoes which get worn out faster by walking to the post box.

For the majority of people, Kantar will view having a smartphone with sufficient internet data as something which the majority of the population will have access to and I suspect they won’t be that bothered if there are those that don’t and it means they (eventually) can’t take part in the survey. It’s the same as people who don’t have access to the internet at all (for which that still applies to some) - they aren’t bothered that they can’t take part either.

Unfortunately, that is how times have changed and for those that won’t or can’t change, the way society is going does mean that they get left behind. I’m not saying that is how it should be, only that it is how it is.

But for Kantar, it’s all about accuracy of data and they have more control over this if individuals are forced to input the data when standing beside a post box, immediately after having posted the item, whereas they have no idea if the right thing is being entered if they are relying on people to do it some time later (and they have figured this out given that some items are arriving before they have even been recorded as posted…).

elsien

I had an app blip this morning. Posted my letter while dog walking but forgot to take my phone so went to enter it when I got home half an hour later.
Because my house would appear to be within 100m of the postbox, the app decided that was the posting time and wouldn't let me alter it to the earlier correct time.  I've let Kanter know this before, so decided on this occasion for the sake of half an hour when it was still before last posting time I'd let it ride this once. 

paul2louise

It appears that I am not on hold as load of stuff arrived in the post this morning. I rang them and told them I am on holiday in a few weeks and they said carry on with your trial and anything you can't post while you are on holiday post when you come back. 🤷. 

kimp22

Hi all I have been doing the posting abit now. But this morning received 3 bags which contain 1 bags 2 cubes and 2 other letters. I have never had to use a bag before do I just put the cubes in  and take the receipt to the post office.

Bit confused. 

Thanks 

Kim