Kantar - Royal Mail Monitoring and Posting Panel

dobbiesloan

General_Grant said:

In my posting pack today I received a jiffy bag where the card-and-folded-paper insert had been force stuffed in at  such an angle at TNS that the jiffy bag began to split along the seam (if that's the word for the edge) when I removed it to add the information label.

leave the cardboard bit inside and just remove the paper, slides back in easy

beanielou

Had a parcel delivered today by RM.
They left it on the doorstep as this is their current policy due to CD19 & no hand held thing to sign!
Wonder when we will get some guidelines from Kantar!!

General_Grant

dobbiesloan said:

General_Grant said:

In my posting pack today I received a jiffy bag where the card-and-folded-paper insert had been force stuffed in at  such an angle at TNS that the jiffy bag began to split along the seam (if that's the word for the edge) when I removed it to add the information label.

leave the cardboard bit inside and just remove the paper, slides back in easy

That didn't work because of the way round that it was in the jiffy.  If it had been with the open side of the cardboard facing the mouth of the envelope, that would have been possible.  But the open sides of the cardboard giving access to the paper were facing the closed sides of the jiffy. 

custardy

beanielou said:

Had a parcel delivered today by RM.
They left it on the doorstep as this is their current policy due to CD19 & no hand held thing to sign!
Wonder when we will get some guidelines from Kantar!!

That is not their policy.
The policy is not to request a signature from the customer.
Doorstepping is not part of that

beanielou

custardy said:

beanielou said:

Had a parcel delivered today by RM.
They left it on the doorstep as this is their current policy due to CD19 & no hand held thing to sign!
Wonder when we will get some guidelines from Kantar!!

That is not their policy.
The policy is not to request a signature from the customer.
Doorstepping is not part of that

I dident explain well.
Postie rang bell & then moved away,when I opened door he explained that he was sorry to leave it there but he wasent allowed to hand it to me.

Damio

custardy said:

beanielou said:

Had a parcel delivered today by RM.
They left it on the doorstep as this is their current policy due to CD19 & no hand held thing to sign!
Wonder when we will get some guidelines from Kantar!!

That is not their policy.
The policy is not to request a signature from the customer.
Doorstepping is not part of that

They should doorstep and wait as per current policy.

https://www.royalmail.com/coronavirus

"Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. 

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. "

Damio

Also people in some parts of Manchester for the last week or so have only received Tracked 24 & Special's... wonder how this will affect survey results?

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

molerat

Damio said:

Also people in some parts of Manchester for the last week or so have only received Tracked 24 & Special's... wonder how this will affect survey results?

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

The survey will reflect what is happening in those areas, exactly as it is designed to.

Chocmonster7

From today when logging your received items you will find that we no longer ask you for postmark information or the condition the item arrived in.

Won't be much left to ask us then!

General_Grant

I've got yet another reminder wanting me to download the app to be able to verify my postings.  Though, in a conversation with one of their staff some time ago, I said I don't have a smart phone and therefore can't do this and the member of staff said they would make a note of this, they still send them as obviously don't have a marker for "dinosaur".  Perhaps they'll never invite me back once my current 6-month stint is completed.