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1 year old Audi Q5 being charged £11k for wear and tear :-(
Hairymonster
Posts: 90 Forumite
in Motoring
Hopefully someone can help me as I have Audi claiming my 1 year old, 13.5k miles car has £11k worth of wear and tear damage and it is stressing me out.
The background: On 30th June(3 weeks ago today) I was driving on a road close to my home when the car started getting no traction from the gears and was revving heavily. As I was on a busy motorway I deemed it pretty unsafe to stop and as I was close to home(less than 2 miles) I tried to get it home before calling Audi. I managed to get it a mile when I reached a hill and realised it wasn’t going to go any further so parked in and called Audi roadside assistance. They sent a man from the AA to inspect the car. The AA man advised me to just leave the keys and he would get Audi to pick up as I could walk home. When I went back the next day the car was still there but they AA man had left a note inside it that the car had caught fire underneath which he had to put out. This scared me as I have a 4 month old daughter and she could have been in the car. Audi sent 911 to pick up the car on 1st July to take back and inspect.
The outcome: I received a call today from Audi claiming that it took so long as they had to send pictures etc to Audi HQ in Germany to determine the outcome. They have said the damage was due to wear and tear and will not be covered under warranty and that the damage is £11000 worth of damage. He said there are a few options to me. I said to him before you go on I am not accepting liability for wear and tear damage on a car that is just over a year old (Received in May 2016) and had done just under 14000 miles. I have been driving manual cars since 2009 and never had any issues with clutches or gearboxes. The car is generally is driven to and from work (28 mile round trip) apart from 3 family trips. They are claiming all the damage came from the mile I drove to try and get the car home.
The next stage: I have said that I want them to provide everything in writing so I can take to a lawyer and also contact Audi HQ direct via social media and also in writing. I have also contacted my insurance company who will send an independent assessor. The insurance company have said that any initial wear and tear won't be covered (so say a replacement clutch) but any subsequent damage would be.
Any advice on what to do next appreciated or do I just wait on what insurance company say? I really want to go to town on social media but don't want to jeopardise anything if it goes legal.
The background: On 30th June(3 weeks ago today) I was driving on a road close to my home when the car started getting no traction from the gears and was revving heavily. As I was on a busy motorway I deemed it pretty unsafe to stop and as I was close to home(less than 2 miles) I tried to get it home before calling Audi. I managed to get it a mile when I reached a hill and realised it wasn’t going to go any further so parked in and called Audi roadside assistance. They sent a man from the AA to inspect the car. The AA man advised me to just leave the keys and he would get Audi to pick up as I could walk home. When I went back the next day the car was still there but they AA man had left a note inside it that the car had caught fire underneath which he had to put out. This scared me as I have a 4 month old daughter and she could have been in the car. Audi sent 911 to pick up the car on 1st July to take back and inspect.
The outcome: I received a call today from Audi claiming that it took so long as they had to send pictures etc to Audi HQ in Germany to determine the outcome. They have said the damage was due to wear and tear and will not be covered under warranty and that the damage is £11000 worth of damage. He said there are a few options to me. I said to him before you go on I am not accepting liability for wear and tear damage on a car that is just over a year old (Received in May 2016) and had done just under 14000 miles. I have been driving manual cars since 2009 and never had any issues with clutches or gearboxes. The car is generally is driven to and from work (28 mile round trip) apart from 3 family trips. They are claiming all the damage came from the mile I drove to try and get the car home.
The next stage: I have said that I want them to provide everything in writing so I can take to a lawyer and also contact Audi HQ direct via social media and also in writing. I have also contacted my insurance company who will send an independent assessor. The insurance company have said that any initial wear and tear won't be covered (so say a replacement clutch) but any subsequent damage would be.
Any advice on what to do next appreciated or do I just wait on what insurance company say? I really want to go to town on social media but don't want to jeopardise anything if it goes legal.
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Comments
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What do they say is the actual damage?0
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Hairymonster wrote: »Hopefully someone can help me as I have Audi claiming my 1 year old, 13.5k miles car has £11k worth of wear and tear damage and it is stressing me out.
The background: On 30th June(3 weeks ago today) I was driving on a road close to my home when the car started getting no traction from the gears and was revving heavily. As I was on a busy motorway I deemed it pretty unsafe to stop and as I was close to home(less than 2 miles) I tried to get it home before calling Audi. I managed to get it a mile when I reached a hill and realised it wasn’t going to go any further so parked in and called Audi roadside assistance. They sent a man from the AA to inspect the car. The AA man advised me to just leave the keys and he would get Audi to pick up as I could walk home. When I went back the next day the car was still there but they AA man had left a note inside it that the car had caught fire underneath which he had to put out. This scared me as I have a 4 month old daughter and she could have been in the car. Audi sent 911 to pick up the car on 1st July to take back and inspect.
The outcome: I received a call today from Audi claiming that it took so long as they had to send pictures etc to Audi HQ in Germany to determine the outcome. They have said the damage was due to wear and tear and will not be covered under warranty and that the damage is £11000 worth of damage. He said there are a few options to me. I said to him before you go on I am not accepting liability for wear and tear damage on a car that is just over a year old (Received in May 2016) and had done just under 14000 miles. I have been driving manual cars since 2009 and never had any issues with clutches or gearboxes. The car is generally is driven to and from work (28 mile round trip) apart from 3 family trips. They are claiming all the damage came from the mile I drove to try and get the car home.
The next stage: I have said that I want them to provide everything in writing so I can take to a lawyer and also contact Audi HQ direct via social media and also in writing. I have also contacted my insurance company who will send an independent assessor. The insurance company have said that any initial wear and tear won't be covered (so say a replacement clutch) but any subsequent damage would be.
Any advice on what to do next appreciated or do I just wait on what insurance company say? I really want to go to town on social media but don't want to jeopardise anything if it goes legal.
She wasn't. No need to mention this0 -
"The car had caught fire underneath"
Was it the car? Or was the hot exhaust touching some long dry grass that might've been present at the time, as there had been a long/hot/dry spell?0 -
Check Audi owners forums, to see if the fire is commonplace.0
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So what is the actual damage then, you need to be specific?0
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The original post mentioned that the car had no traction and was reving!sounds like the clutch had gone and trying to drive on to get home something has caught fire from the heat of the slipping clutch.0
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Indeed. Even if the OP's daughter was in the car, presumably they wouldn't have left the baby in the car under the care of the AA...?!davidwood123 wrote: »She wasn't. No need to mention this
The usual emotive nonsense people use when trying to assert their position, rather than just sticking to facts.0 -
Hairymonster wrote: ») I was driving on a road close to my home when the car startd getting no traction from the gears and was revving heavily. As I was on a busy motorway I deemed it pretty unsafe to stop and as I was close to home(less than 2 miles) I tried to get it home before calling Audi.
Would you have continued to drive your vehicle with an obviously extremely serious mechanical defect on a very busy motorway if your daughter was in that vehicle?
For all you knew, there could have been a problem that prevented you from stopping, prevented you from steering or prevented you from exiting in the event of an accident yet you continued to attempt to drive putting yourself and other road users in danger!.
After driving an obviously unroadworthy and potentially unsafe vehicle for a mile in heavy traffic which may well have caused further damage,, I honestly think that whatever happens now is due to your own decisions and actions.0 -
“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
<><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/0 -
Not that it helps much, but you could buy 15 of my car for £11K. It's no Audi but it gets me there and never catches fire.0
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