Arbitration is all very well, but what if......

miserable_ol_so_n_so

theonlywayisup wrote: »

Hello. Did you read my post? Have you been in touch with Amazon? Have you filed an A-Z?

I havent yet but that is what I will do. Hope Amazon will sort it. I have only ever sent one item back. One thing I would like to be clarified is, what if it goes wrong and Amazon reject my request, presumably I could still initiate my action in court. Will Amazon's rejection of my request in any way jeopardize my case?

miserable_ol_so_n_so

Rainbowgirl84 wrote: »

It's £25, it's a grommet and a DIY repair and your going to go to Court! Unbelievable! Frivolous claim and may cost you!

I hope you are not suggesting that consumers simply accept bad quality goods, throw them away few months later and pay for more rubbish.

miserable_ol_so_n_so

Rainbowgirl84 wrote: »

It's £25, it's a grommet and a DIY repair and your going to go to Court! Unbelievable! Frivolous claim and may cost you!

And don't forget, the merchant has told me I installed it incorrectly! Do you think I should attempt the repair?

miserable_ol_so_n_so

Rainbowgirl84 wrote: »

It's £25, it's a grommet and a DIY repair and your going to go to Court! Unbelievable! Frivolous claim and may cost you!

This is interesting. What constitutes a Frivolous Claim? This is a serious situation. Serious injury can occur if not resolved.

davemorton

I found Amazon to be very good with taking the consumers side on things. If this goes to court, dont you have a duty to mitigate losses, therefore a £6 thingy would have sorted it, so £6 you will be rewarded?

miserable_ol_so_n_so

davemorton wrote: »

I found Amazon to be very good with taking the consumers side on things. If this goes to court, dont you have a duty to mitigate losses, therefore a £6 thingy would have sorted it, so £6 you will be rewarded?

The £6 thingy would indeed have fixed the problem but the merchant was not prepared to pay it.

KeithP

miserable_ol_so_n_so wrote: »

Will Amazon's rejection of my request in any way jeopardize my case?

No.
Simply because any court claim will not be against Amazon.

Anyway, that aside, you told us on your other most recent thread than you didn't have time to progress that issue to court.

How on earth are you going to manage progressing two court cases at the same time?

Probably best not to start your dispute with The Office of The Public Guardian just yet, eh?

theonlywayisup

lovinituk wrote: »

It's over 90 days so he won't be able to through his account. If he phoned Amazon customer services they might be kind enough to open one for him but they are not obliged to.

If the OP is intent on court action, at least making attempts with Amazon will count as mediation.

IME Amazon will deal with claims regardless of time IF they are persuasive enough.

miserable_ol_so_n_so

KeithP wrote: »

No.
Simply because any court claim will not be against Amazon.

Anyway, that aside, you told us on your other most recent thread than you didn't have time to progress that issue to court.

How on earth are you going to manage progressing two court cases at the same time?

Probably best not to start your dispute with The Office of The Public Guardian just yet, eh?

Thanks.
1.The case against the credit card company and high street merchant will be started at the time of my choosing. I have 6 years and then accruing interest at 8 %.
2. The OPG paid up. What is outstanding is what to do about the papers they lost. They have offered to pay for costs incurred in obtaining replacement of same. I am considering employing the services of an accountant to obtain these from HMRC and forwarding the bill to the OPG. Hopefully the OPG will learn that carelessness costs money and improve their procedures so as not to mislay/destroy customers documents.

lovinituk

theonlywayisup wrote: »

If the OP is intent on court action, at least making attempts with Amazon will count as mediation.

IME Amazon will deal with claims regardless of time IF they are persuasive enough.

That's why I said he needs to phone them.