Arbitration is all very well, but what if......

hollydays

I do worry about you with that faulty toilet seat + the pressure gauge, + the back burner ( probably dodgy too)) +the fan ..it's not arbitration you need it's the fire brigade ..

miserable_ol_so_n_so

hollydays wrote: »

I do worry about you with that faulty toilet seat + the pressure gauge, + the back burner ( probably dodgy too)) +the fan ..it's not arbitration you need it's the fire brigade ..

Thanks. The faulty toilet seat was replaced the next day, with a 10 year guarantee. The back burner is metaphorical, items put on a back burner ie simmering away to be acted upon at leisure. The fan was replaced and the faulty one sent to the manufacturer. Have acknowledgement from the manufacturer of same. I will pursue them all. The pressure gauges are guaranteed 15 years and the manufacturer has agreed to replace them so am not worried about that. Just the hassle factor.

miserable_ol_so_n_so

Can someone clarify who is it (the merchant, Amazon credit card provider) that is responsible for faulty goods. Is it OK for me to ask the credit card provider to make a charge back?

KeithP

miserable_ol_so_n_so wrote: »

Can someone clarify who is it (the merchant, Amazon credit card provider) that is responsible for faulty goods. Is it OK for me to ask the credit card provider to make a charge back?

The seller is responsible for the quality of the goods sold to you.

A credit card provider is jointly responsible with the seller, but only if the goods cost over £100.

Have you read MSE's Chargeback guide yet?

unholyangel

miserable_ol_so_n_so wrote: »

Can someone clarify who is it (the merchant, Amazon credit card provider) that is responsible for faulty goods. Is it OK for me to ask the credit card provider to make a charge back?

Ultimately if your contract is with the retailer then your rights are against them.

However, if you pay by credit card and the goods are individually priced (ie if you were to buy a pack of 10 that is priced at £101 rather than 10 individual items that are priced at £10.10 each) at over £100, then your credit card company are jointly & severally liable - meaning if you have a claim against the retailer for anything, you also have the same claim against your credit provider providing the necessary debtor > creditor > supplier agreement is unbroken.

miserable_ol_so_n_so

KeithP wrote: »

The seller is responsible for the quality of the goods sold to you.

A credit card provider is jointly responsible with the seller, but only if the goods cost over £100.

Have you read MSE's Chargeback guide yet?

Thanks. I will read the chargeback guide but since chargeback is not applicable, I will read it later.

I sent a refund request to seller but he has closed it. I could not open an A to Z case as time limit set by Amazon had passed. Is there anything else I can do before using the last resort of going to court?

KeithP

You are right... neither a chargeback nor a S75 claim are applicable.

Court it is.

miserable_ol_so_n_so

KeithP wrote: »

You are right... neither a chargeback nor a S75 claim are applicable.

Court it is.

I am communicating with the merchant. He has again said it was installed incorrectly and he has not even looked at the ting. Merely seen pictures of the seat. I am trying to pin him down as to what step of the installation instructions was incorrectly performed.
Looks like I am going to have to work at this one. Thanks for your help. I will need more help later on to confront this merchant in court and would like to be prepared.

miserable_ol_so_n_so

KeithP wrote: »

The seller is responsible for the quality of the goods sold to you.

A credit card provider is jointly responsible with the seller, but only if the goods cost over £100.

Have you read MSE's Chargeback guide yet?

Thanks. I read this. I could have requested chargeback but there is a time limit and I have gone past that. I will however still call my card company to see f they can help.

KeithP

miserable_ol_so_n_so wrote: »

Thanks. I read this. I could have requested chargeback but there is a time limit and I have gone past that.

Yes. Re-read post #68.