Arbitration is all very well, but what if......

miserable_ol_so_n_so

I received a replacement hinge. This hinge was ordered by the supplier on a date after I had rejected the goods. I will treat it as unsolicited goods and inform them that there is a charge for handling this as well as rent for storing it and send them a bill. What problems will I run into?

miserable_ol_so_n_so

I also requested a refund from the merchant on Amazon again. Few days later, I got a questionnaire from Amazon about my experience with the seller and it also informed me of how much Amazon values its customers and gave me information about the A-Z guarantee. However since I have already gone past that deadline I will put together a good case, send it to them, mention that I am a good customer, only ever returned one item in many years. I much prefer written communication rather than a telephone call or online chat which are alternative options for getting in touch with Amazon.

KeithP

miserable_ol_so_n_so wrote: »

I received a replacement hinge. This hinge was ordered by the supplier on a date after I had rejected the goods. I will treat it as unsolicited goods and inform them that there is a charge for handling this as well as rent for storing it and send them a bill. What problems will I run into?

None. You probably won't even get a response.

You also won't get any rent, nor will you receive any handling charge.

Although not quite your scenario, this document explains your obligations and responsibilities as an involuntary bailee and should answer your questions.

miserable_ol_so_n_so

KeithP wrote: »

None. You probably won't even get a response.

You also won't get any rent, nor will you receive any handling charge.

Although not quite your scenario, this document explains your obligations and responsibilities as an involuntary bailee and should answer your questions.

Thanks. The link takes me to Derbyshire Council page where it says the page can not be displayed.
I will look up this information.
In cases such as this, surely I can make it difficult for them to collect it. For example if they come along to pick it up, I could be very busy and ask them to come another time etc.

The item was sent by the manufacturer, I can only presume by the request of the merchant. I have no idea who the owner is. It could be winnings from some competition I may or may not have entered. I can not be sure and simply can not hand it oer to anyone appearing at the door. It will take me a great deal of time, months to determine all this. I am sure no one is going to want this back but just a thought.

KeithP

miserable_ol_so_n_so wrote: »

Thanks. The link takes me to Derbyshire Council page where it says the page can not be displayed.

Oh... don't know why that is.

Here's a copy I made earlier... ft22_tcm44-8201.pdf

miserable_ol_so_n_so

KeithP wrote: »

Oh... don't know why that is.

Here's a copy I made earlier... ft22_tcm44-8201.pdf

Thanks. Read it. Raises lots of questions such as, what if:
1.No one buys the goods and you have spent money advertising it. Do you have a claim against the sender?
2.Presumably any costs incurred in sending letters to the sender have to be included.

This will be the situation in my case. No one is going to buy this and I will have spent money, only a few pounds but money nevertheless, not to mention time. I will seriously consider this if only to pay back the merchant. I can be just as awkward as he can be. I will pursue my claim for faulty goods first. I will need to clarify a few points first and will return for advice from all you good folks. I want to ensure I have a water tight case. Only ever made 3 claims. In 2 cases judgement was obtained by default. The third went to a hearing but I was ill at the time and my other half went and won the case. Thank you one and all.

KeithP

miserable_ol_so_n_so wrote: »

Thanks. Read it. Raises lots of questions such as, what if:
1.No one buys the goods and you have spent money advertising it. Do you have a claim against the sender?
2.Presumably any costs incurred in sending letters to the sender have to be included.

This will be the situation in my case. No one is going to buy this and I will have spent money, only a few pounds but money nevertheless, not to mention time. I will seriously consider this if only to pay back the merchant. I can be just as awkward as he can be. I will pursue my claim for faulty goods first. I will need to clarify a few points first and will return for advice from all you good folks. I want to ensure I have a water tight case. Only ever made 3 claims. In 2 cases judgement was obtained by default. The third went to a hearing but I was ill at the time and my other half went and won the case. Thank you one and all.

I really am surprised you haven't managed to work out how to deal with this 'unsolicited' part.

No-one says you have to sell it.

No-one says you have to spend anything on advertising.

If I were in your position I would throw it in the back of a cupboard and wait for the sender to ask for payment or it's return - at which time I would expect them to collect it at my convenience. After six years you can throw it away.

miserable_ol_so_n_so

KeithP wrote: »

I really am surprised you haven't managed to work out how to deal with this 'unsolicited' part.

No-one says you have to sell it.

No-one says you have to spend anything on advertising.

If I were in your position I would throw it in the back of a cupboard and wait for the sender to ask for payment or it's return - at which time I would expect them to collect it at my convenience. After six years you can throw it away.

I got the info about selling etc from the article. Just re read it. It describes what a repair shop should do when items left at a repair shop remain uncollected. As you said it does not apply to my case.
The goods were sent by the manufacturer who I am sure does not know of my dispute with the merchant.I will inform him the dispute, suggest that he gets involved and resolves my original problem. I will use the issue of the unsolicited goods as a bargaining chip and point out that they are taking up space and raises questions about what if the goods cause damage/injury The goods by their nature can not be put in a bin. They have to be taken to a recycling centre. All this costs time and money. What if the item gets stolen?
I will write a letter to the sender and demand the cost of sending him the letter and ask him to make arrangements to have it removed at his expense and when it is convenient to me. I will inform him that until the issue is resolved he will be responsible for any damage/injury it causes. I will ensure he is informed that the goods are held entirely at his own risk and no liability shall fall upon me for anything that may happen to the goods or involving these goods and he will be liable for any injury or damage they cause. I wont demand any rent for space as that might land me with a problem for example if the goods get damaged or are stored incorrectly. I will inform the
For my original issue, I will make one final effort and write to the managing director of the merchant. The merchant is a major chain of building supplies. The manufacturer is probably the last UK manufacturer of sanitary ware. I do not believe they are in any way rogue traders. The problem I have got into is to do with the people running the Amazon account.

KeithP

You sir, are beyond help.

miserable_ol_so_n_so

KeithP wrote: »

You sir, are beyond help.

Thank you. I don't like being trampled upon by anyone. I will eventually get satisfaction, though years are rolling by and who knows if I will still be around next year, month,day.....Anyway, I have obtained a lot of information to enable me to evolve my strategy. Thank you for all your help.