Arbitration is all very well, but what if......

miserable_ol_so_n_so

hollydays wrote: »

Do you have a link to those instances?
It seems you'd be using a sledgehammer to crack a nut by taking them to court.

I am still looking for the complaint where atleast one person claimed that he/she had only ever returned one item. Perhaps I am mistaken, but don't think so. Definitely recall reading about it. Will keep looking and keep you posted here.

KeithP

miserable_ol_so_n_so wrote: »

Besides, were I to accept a repair action, I would forever forfeit my right to a refund and forevermore have to accept a repair action.

You really do need to brush up on your consumer rights.

After one failed repair, you can then reject the goods for a refund.
You do not have to accept a second repair.

Section 24 of The Consumer Rights Act refers.

lovinituk

miserable_ol_so_n_so wrote: »

Thanks. I have every right to reject the goods.

No you don't - you only get that in the first 30 days. The seller could choose to repair or replace if he wishes.

BorisThomson

All this hassle when you could solve the problem for £6.

Cutting off your nose to spite your face.

miserable_ol_so_n_so

lovinituk wrote: »

No you don't - you only get that in the first 30 days. The seller could choose to repair or replace if he wishes.

The seller has done neither. He was given all the information he asked for and based on that he diagnosed the problem, then blamed me for it, informed me that out of goodwill, he will contact the manufacturer. That was several days after I reported the problem stressing the seat was unsafe. The merchant has simply blamed me, rejected a cost effective solution and merely offered to contact the manufacturer.

miserable_ol_so_n_so

BorisThomson wrote: »

All this hassle when you could solve the problem for £6.

Cutting off your nose to spite your face.

6 quid is 6 quid. Why should the merchant not do what he/she is supposed to do? It is not the 6 quid. The principle of doing business. If anyone, it is the merchant who has cut his nose off. He could have agreed to supply the metal hinge and sent the bill to the manufacturer together with the failed hinge so the manufacturer could investigate the failure and redesign the failed component. You can be sure that if there is one failed hinge, there will be others. A responsible manufacturer would be grateful for the return of failed components for analysis.

miserable_ol_so_n_so

KeithP wrote: »

You really do need to brush up on your consumer rights.

After one failed repair, you can then reject the goods for a refund.
You do not have to accept a second repair.

Section 24 of The Consumer Rights Act refers.

Thank you. Please can someone clarify who is responsible to effect the repair? I shall be quite happy not to do it myself and get the merchant to come over, from Southshields to Surbiton or send a repairman.

lincroft1710

You do realise that if this did go to a hearing, the merchant could request it be held in South Shields?

miserable_ol_so_n_so

lincroft1710 wrote: »

You do realise that if this did go to a hearing, the merchant could request it be held in South Shields?

Thanks. I will go to the end of the earth to have my day in court for this problem.

lincroft1710

miserable_ol_so_n_so wrote: »

Thanks. I will go to the end of the world to have my day in court.

Some would say (not me) South Shields is the end of the world!