Ulster Bank: Easy Access Savings Account at 1.25% pa

Brett

I applied on line for two separate accounts on 25 June, one in my name and one for my father's. They are both now set up but my father's is supposed to be with an LPA ( Lasting Power of Attorney ) I sent a follow up letter and copy of the LPA to UB and they tell me that was never received.They have never acknowledged my inquiry about the LPA. I have rung them and written again and Their Call Center is next to useless and I am convinced that the majority of staff in there have no idea what an LPA is to be honest. I have been so disappointed with their whole set up I have finally submitted a Complaint and they took for ever and a day to even acknowledge that.

In addition I applied for a Card Reader and true to Form, still no sign of this. I have given up on UB to be honest and unless they get their finger out in the next week, I plan to close both accounts on line and move away. I personally am tired of jumping through hoops for Banks like UB for a disgraceful Service and Rate and it is about time RBS got it's act together, UB are not fit for purpose.

I have responded to MSE survey on LPA's separately..

greenglide

I have a card reader - a genuine Ulster Bank one from an account that was closed several years ago.

Do you think it is worth listing it on eBay? If everyone with a card reader that is no longer needed did this the shortage should be solved.

Remember all these card readers are the same in the same way that Cash Points are the same. We have accumulated five or more over the years.

eskbanker

greenglide wrote: »

I have a card reader - a genuine Ulster Bank one from an account that was closed several years ago.

Do you think it is worth listing it on eBay? If everyone with a card reader that is no longer needed did this the shortage should be solved.

Remember all these card readers are the same in the same way that Cash Points are the same. We have accumulated five or more over the years.

I suspect you won't need eBay, by now you'll probably be inundated with PMs from posters on here!

talexuser

My card reader arrived this morning, 7 calendar days after my card and within their promised working days. I changed my pin (which was not possible on the Nationwide reader and already made a test withdrawal with that earlier).

All in all apart from a slight glitch enrolling online I'm satisfied with this account and the good rate since read the terms and did not put money I needed before having the means to withdraw.

Mearns

My card reader finally arrived today - 6 weeks to the day after I applied for the account - see post #317. I managed to get all my money out at the end of last week - fortunately only a test deposit - by using my Nationwide card reader with my Ulster Bank pin. The same day I phoned Ulster Bank and asked them to close the account. Unbelievably in this day and age of online banking to do that they require a letter with my signature on it!

With tongue in cheek I really do think a complaint should be made to Trading Standards about the term 'Easy Access'. This account was anything but easily accessible when I tried to get money out online in the first six weeks. Never again, Ulster Bank, never again!

soulsaver

I'm still holding out apparently for the record... applied end of June & ordered card reader, card etc - still waiting (16th Aug).

Have been suffering the interminable phone wait to get funds out ...and into Bank of Cyprus...

I've got 2 readers... no card & no pin.

I'm not too bothered now as I'm (fairly) confident I can get access to my balance if they drop the rate, or something else crops up that beats it.

mt99

Shawbrook bank instant access pays 1.2% - sounds a much better option they are excellent

randm

same experience as others, took ages to receive the phone code to set up a password, it kept saying it was invalid, fourth time of filling out and receiving it finally worked, then straight away asked to upload photo i.d. i have none. couldn't find online help, ended up asking for online chat in the ask a question box, and i found it from there, was told finally would have to go in to bank with statements from other accounts for proof of id.
this is supposed to be internet banking only. this is the first time ever i have been asked for photo id .not happy. waste of a day.

RG2015

Seventeen pages of posts; virtually all negative. I wonder if UB are aware of this. I assume that they must also be monitoring their own customer services records.

I would love to know if this venture offering 1.25% easy access was an overall success for them given that RBS and NatWest only offer 0.01%?

Jammynot

Just opened this account :T - it has taken over 3 weeks to do so, and I see now the advice to get a card reader and PIN before depositing money.

Possibly a result of popularity from this website?

Edit - just seen more earlier posts - I've now decided not to pursue my application because of the difficulties people are experiencing.