Ulster Bank: Easy Access Savings Account at 1.25% pa

Gollygumdrops

Still waiting for a letter regarding my complaint (about shambolic opening procedure and rude complaints staff!) that was promised over a week ago. I did also ask them to give me contact details of whoever was in charge of UB so I could complain direct.

Thanks to poster 2010, I can now send an email direct, as it may be sometime, if ever, before I get a reply back from UB.

Never have I experienced such bad organisation, when trying to give a bank MY money. What must the procedure be like if you want to BORROW THEIR money???

Will chalk it up as a bad experience and not look at them again!

RG2015

I received a letter in online banking yesterday as follows.

Thank you for choosing an Ulster Bank savings account.
Your application has been fully processed and your account opened.
Here are the details of your new account:

Today I received a text and an email which reads as follows.

Thanks for applying for an eSavings account with us. We’ll need you to upload some documents to get your savings account opened as soon as possible.


Computer systems gone mad. Perhaps that is why the interest rate is 1.25% and RBS and NatWest are only offering 0.01% for their instant access savings accounts.

colsten

GreenBitterfly wrote: »

Martin mentioned this account on the This Morning programme yesterday, I'd expect more delays now!

Can't be long then before the interest rate gets chopped.

badger09

colsten wrote: »

Can't be long then before the interest rate gets chopped.

Probably won't affect most on here as they haven't been able to open an account anyway:p

organum

I applied for an Ulster Bank account. {Text removed by MSE Forum Team} As you correctly warn, too late for me, you can pay in easily and fast. They use the fast system which is definitely good news. Getting money out is the trap.
Also the app is very good using fingerprint authorisation.
The app falls down on payments. Set up new payee and you are warned there is a max of £250 for the first transaction. Fair enough but I tried a second payment same warning.



I then contacted the chat line to find the trap for sending money. Who on earth still uses these stupid dongle things? Clearly Ulster do so I have ordered the dongle. I will try an HSBC app security code as advised in these parts.
HSBC do seem on top of online banking with excellent apps on both iOS and Android. No more dongles with them! Interest rates are .... Well you know...

Edited. I logged in via the web browser but cannot test other app security until the dongle has been issued. We shall see but they do say that pending arrival to phone for help.

roddydogs

10_66 wrote: »

I haven't "put lots in". But I'd like to put some in and can't until I can withdraw. That's the whole purpose of the account isn't it?




.............

I meant (obviously) those complaining that they cant access money put in.

Victors_Bruvver

Without trying to appear that I am boasting here but I found the setting up the eSaving account with Ulster Bank fairly straightforward.

What really annoyed and distressed both my partner & I was finding out after many phone calls and an email to Ulster Bank's CEO Gerry Malone, the two 'credits' of £1.01 were made by an outsourced management data company to our funding account with another bank were made to check that the bank details we gave them were correct.

Obviously the first port of call, so to speak, was Ulster Bank who were excellent but they didn't recognise the company making that credit or what it was for. That progressed in a 'pillar to post' series of phone calls to Belfast and other UK call centres and in the end RBS Executive Office put their hands up but not in their pocket to reassure me it was them and part of their security process.

daffodilly2013

Got very excited this morning - had a letter from Ulster Bank - thought finally I had got my card and pin number or even confirmation that they had closed my account and returned my money to me?

But no it was a reply to my complaint, denying any responsibility for my predicament - amounting to over two pages of excuses!!!! No apology apart from the fact they were sorry I raised the complaint!

So my question is, how can they get a letter out and yet still I have no card reader, no card and no pin? This situation is ludicrous.

Have written to the higher echelon but obviously didn't get a reply, did I really expect one?

However do have email for complaints now:- it is

RBSComplaintsTeam@rbs.co.uk

uptdale

Applied to open account 4 July. Received account details c. 24 July by letter dated 19 July, so could pay money in (26 July). Then received online banking details so I could order card and card reader. Still waiting, so still cannot access my money.

Bank of Cyprus here we come....

derrick

uptdale wrote: »

Bank of Cyprus here we come....

Opened very easily (unlike Ulster Bank!), acc number and sort code received immediately online, just waiting for Online Banking User ID, (via email), and Online Banking Passcode that will be sent within the next five days in the Welcome Pack.


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