Ulster Bank: Easy Access Savings Account at 1.25% pa

zerog

Deleted_User wrote: »

Reading this thread, I wonder if it will put off other banks from bringing out a market-leading savings account. If they don't have the staff and other resources (for example, card and card reader production capacity) to deal with the demand (as obviously Ulster Bank don't) it can back-fire on them. The demand will rise in proportion to how good the deal is, but I imagine that it is difficult to predict the demand with any degree of precision. Just fly it and see seems to be the policy.

I guess Ulster Bank didn't expect so many applications from outside NI.

Banks in England probably wouldn't have any problems dealing with this number of new accounts.

Furthermore, not all banks require card readers, many are happy for you to use a phone as a second auth step.

Tom_Jones

Just wait until you get a statement, I've done four transactions and had an eight page statement. Hilarious

Debbiest

I got sick of waiting for the account to be opened, then for an access code. After 4 weeks I've given up and written to them to cancel the account. Surely it can't take that long? Talk about inefficient!

veryintrigued

Tom_Jones wrote: »

Just wait until you get a statement, I've done four transactions and had an eight page statement. Hilarious

http://forums.moneysavingexpert.com/showpost.php?p=72909247&postcount=185


I hardly dare mention the format, frequency and distance between holes of the paper statements when you people with issues receive them - it'll need an extended Watchdog episode this...

changearound

veryintrigued wrote: »

http://forums.moneysavingexpert.com/showpost.php?p=72909247&postcount=185


I hardly dare mention the format, frequency and distance between holes of the paper statements when you people with issues receive them - it'll need an extended Watchdog episode this...

The statements are another quirk that makes Ulster Bank the institution we all know and love. However, it is possible to go paperless - there's an option on the left hand menu of Anytime Banking.

TiVo_Lad

RG2015 wrote: »

I have just applied online and the final page told me that the service was not available ....

When it comes to Ulster Bank, service is definitely something that is not available. It's been more than four weeks since I opened the account and I have everything I need to operate the account.....apart from a card. Tantalisingly, the letter with the PIN even gives me the last four digits, yet still no card. And no response from complaints either nearly a week on.

What really angered me was the quote from RBS CEO Ross McEwan on 4th August who lauded the fact that the group had returned to profit and that returns to shareholders were on the up and then, as an after-thought added "We're seeing improvements in customer service as well". Well Ross, the members of this thread may beg to differ...

GreenBitterfly

Martin mentioned this account on the This Morning programme yesterday, I'd expect more delays now!

I asked on their Facebook page when the card reader is likely to arrive, they said I could use any card reader, but as I don't have an Ulster card to go into the reader, I can't do that either.

miller

The really poor thing is the lack of communication. Why should people have to garner information from a third party (MSE forums) or social media channels which tend to be fairly ad-hoc.

How about this somewhere on the Ulster Bank website or an email:

We are experiencing delays issuing anytime banking cards, PINs & card readers. We apologise for the inconvenience caused. We expect the remaining items to be issued within xx weeks. Thank you for your patience.

It would probably cut down some of the call volume as well.

2010

As well as moaning on here why don`t you all bombard the CEO here.

Ross.McEwan@rbs.com

Tell him what a great experience you`ve had opening an account with UB.

Jaxer

Terrible terrible service ....

I applied at the end of June and had various/several problems with document requests and uploading to the digidocs site - which then turned out to be redundant as they weren't even needed.

Finally got texts and emails confirming the account was opened on 17 July and I'd be getting a welcome pack. Fast forward nearly a month and I haven't received anything in the post - but I've had numerous nagging texts telling me my activation code to use online banking expired on 31 July. Several calls to customer service just gets a referral to another team who will follow up, but nothing seems to happen.

It just seems shambolic that nearly 7 weeks after applying, I still can't access the account.