Seller says she doent have to refund me. What should I do?

htrj

Recently I bought an item that was for sale as "collection only" on Ebay. I sent my payment with Paypal.

Since sending the payment I realised that the item was not going to suit my requirements and ask the seller to cancel the transaction and return my payment in much the same way buyers have done to me when I have sold items that they do not require.

The sellers message to me was that she has contacted ebay and they tell her that she does not have to refund me. She currently has the item and the money.

I realise it is not her fault that this item will not suit me but I believed ebay tended to fall on the side of the buyer in these situations. i.e if the buyer chooses they do not want an item, providing the seller is not left out of pocket at the time the seller receives the item back the buyers payment will be returned.

Could someone please explain what I should do?

GabbaGabbaHey

If the Seller is a Business, then you have 14 days in which you can change your mind, and they will need to issue a refund.

If the Seller is a private seller, then you have entered into a contract to purchase the item, and it behoves you to fulfil that committent. The time to determine whether the item met your needs was before you placed your bid, not now.

hawkeye9999

I would ask again, then if she still refuses raise a Item Not Received claim

ballisticbrian

providing the seller is not left out of pocket

The seller is always a little bit out of pocket when PayPal is involved because there is a minimum fee that is not returned to the seller.

htrj

You're right, I think there is a 25p charge that PP keep their grubby mitts on.

If I submit an item not received claim wont ebay smell a rat as my message already states that I no longer want the item?

Perhaps slightly off topic, don't paypal refund payments if someone was to cancel the debit cards that are attached to their paypal account?

elsien

What makes you think the eBay seller is telling the truth? Have you tried contacting eBay yourself?

htrj

I didn't want to contact ebay before consulting people here, just incase I dug a hole for myself.

mrcol1000

The seller was stupid to accept PayPal for a collection item. You could have collected the item and then claimed that you never received it. The seller would have to prove tracked delivery which they can't as you collected it. Even signing bits of paper wouldn't be enough.

You should really try and sort it out with the seller and get a refund. If they refuse then all you can can do is open a not received case based on the fact you haven't got the item you paid for.

RFW

mrcol1000 wrote: »

The seller was stupid to accept PayPal for a collection item. You could have collected the item and then claimed that you never received it. The seller would have to prove tracked delivery which they can't as you collected it. Even signing bits of paper wouldn't be enough.

You should really try and sort it out with the seller and get a refund. If they refuse then all you can can do is open a not received case based on the fact you haven't got the item you paid for.

This is correct. It doesn't sound like the seller is going to play.
It's quite factual that you haven't received the item and the seller can't prove it, whether you were collecting is irrelevant,

I'm assuming it's not a massive amount of money. It could be possible, although extremely unlikely, that the seller could sue for the difference between the sale purchase price you paid and any subsequent resale.

htrj

The seller is now demanding that I pay her once again in cash when I collect the item and then she will refund the Paypal after the item has been removed from her house.

This is just becoming farcical.

pinkshoes

htrj wrote: »

The seller is now demanding that I pay her once again in cash when I collect the item and then she will refund the Paypal after the item has been removed from her house.

This is just becoming farcical.

Just reply stating you will pay cash and collect once the PayPal payment has been refunded.

When she refunds, just don't collect it.

If she doesn't refund, open an INR case.