Motor Ombudsman Advice

forgotmyname

sambobo wrote: »

Its just possible that you may not have read the entire posts. I dont give a monkeys if you have doubts. The question is not "is it the flywheel", that has already been established by the VW garage that it was. It has already been established by the VW garage that this is a common problem and a warranty repair. Again i dont really give a monkeys.

What i do care about is paying £205 per month for the purpose of having a reliable car or "a courtesy car/lift to work" and not being able to drive it.

As i keep saying to everyone, I didnt come here to talk about car mechanics - I would have gone to the VW polo owners forum for that. I am seeking advice about Money Saving.

So they know 100% its the flywheel without inspection? Must be the only dealership to have a pyschic on the staff.

And you claim they said its covered by the warranty yet the next breath you say the warranty only covers parts that wear and have a lifetime that varies on the driving style for 6 months or 6000 miles. Both exceeded by quite a margin. So not covered. Unless its a manufacturing defect which they wont know until it has been removed and inspected.

The jist of it is that you don't give a monkeys on ANY comment that disagrees with your warped view of the facts.

Several times you have said one thing and then proved yourself wrong.

sambobo

So they know 100% its the flywheel without inspection? Must be the only dealership to have a pyschic on the staff.

100% because they have already inspected it .

And you claim they said its covered by the warranty yet the next breath you say the warranty only covers parts that wear and have a lifetime that varies on the driving style for 6 months or 6000 miles. Both exceeded by quite a margin. So not covered. Unless its a manufacturing defect which they wont know until it has been removed and inspected.

The head mechanic at Gatwick vw claimed it was a warranty repair. And the terms of the warranty don't disagree. They have to take it apart to see the extent of the damage it has caused to other components. Those things may or may not be warranty but the mechanic said that they are covered because it was caused by flywheel failure.

The jist of it is that you don't give a monkeys on ANY comment that disagrees with your warped view of the facts.

just about the warranty. I want help with consumer rights and money. Warranty and car parts is not the issue at all.

Several times you have said one thing and then proved yourself wrong.

example or it didn't happen.

sambobo

aylesbury_duck wrote: »

really? Your very next post:

:T :T :T

forgotmyname

sambobo wrote: »

Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 6,500 miles (whichever is soonest). Beyond that limit, the defects must be classified as wear and tear and will not be covered by the vehicle warranty unless a clear manufacturing defect is identified.

Components subject to wear and tear include, but are not limited to:

Brake linings and disc pads
Clutch release bearings
Clutch pressure plates and centre plates
Tyres
Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
Seat and backrest covers
Floor coverings
Spark plugs
Batteries for key fobs and alarms
Light bulbs
Shock Absorbers

OK this did not happen then???


Clearly shows the flywheel is not covered after 6 months or 6500 miles, whichever is soonest.

After that its wear and tear...

They removed the gearbox and took the flywheel out to inspect it and found it to be faulty and then put it all back together with the faulty parts and said yes its faulty and covered by the warranty yet they didnt actually fix it whilst its apart? They would much rather waste another 4 to 6 hours removing and refitting it?

Gon do tell us what components were damaged by your slightly worn flywheel, that was obviously good enough condition for them to put the car back together and not replace anything.


Your story seems to be flawed.

sambobo

forgotmyname wrote: »

OK this did not happen then???

What are you referring to? I do not believe that I have said one thing and then proved myself wrong on several occasions. It's unclear which occasions you are referring to.

Clearly shows the flywheel is not covered after 6 months or 6500 miles, whichever is soonest.

After that its wear and tear...

not sure how you can define that as "Clear" but i get your point. However, your point is irrelevant to this case because VW have already acknowledged the fact that this is a warranty repair. After inspection.

They removed the gearbox and took the flywheel out to inspect it and found it to be faulty and then put it all back together with the faulty parts and said yes its faulty and covered by the warranty yet they didnt actually fix it whilst its apart? They would much rather waste another 4 to 6 hours removing and refitting it?

They have not and did not, nobody has claimed that they did.

Gon do tell us what components were damaged by your slightly worn flywheel, that was obviously good enough condition for them to put the car back together and not replace anything.

I shall as I said before on Friday after they remove the transmission to inspect the extent of the damaged flywheel on other components. I suspect that they will not identify items that have been worn by the flywheel but only currently damaged items which is one of my gripes. E.g. many of the parts have a designed lifetime with calculations based on regular continuous loading and unloading (spinning mass) but the flywheel is spinning irregularly due to damage so the expected lifetime of many components will be theoretically shortened.
Furthermore, the flywheel as i said before is not designed to adequately last for enough time due to the start stop and energy regeneration of the bluemotion vehicles, it is possible that the engineers were limited by materials or cost or manufacturing techniques. This was hinted at by the head mechanic at VW gatwick although he didnt elaborate as I have done in my point above. Therefore, it is not clearly a wear and tear item, it is easier to argue that this is a manufacturing defect or engineering fault. Both of which fortunately have been acknowledged by VW already. In any case the warranty is not the issue at hand but the problem of not providing convenient transport while my car is off the road is the issue i have taken up.

Your story seems to be flawed.

again, provide an example or it didnt happen.

paddyandstumpy

I'm calling troll on the whole thread.

Who even says "example or it didn't happen" apart from 10 year old girls.

sambobo

paddyandstumpy wrote: »

I'm calling troll on the whole thread.

Who even says "example or it didn't happen" apart from 10 year old girls.

In answer to your question, I said it twice. and not a 10 year old girl

welfayre

forgotmyname wrote: »

OK this did not happen then???


Clearly shows the flywheel is not covered after 6 months or 6500 miles, whichever is soonest.

After that its wear and tear...

They removed the gearbox and took the flywheel out to inspect it and found it to be faulty and then put it all back together with the faulty parts and said yes its faulty and covered by the warranty yet they didnt actually fix it whilst its apart? They would much rather waste another 4 to 6 hours removing and refitting it?

Gon do tell us what components were damaged by your slightly worn flywheel, that was obviously good enough condition for them to put the car back together and not replace anything.


Your story seems to be flawed.

You don't need to remove the gearbox to diagnose a DMF fault.

BeenThroughItAll

welfayre wrote: »

You don't need to remove the gearbox to diagnose a DMF fault.

But you do need to remove it to identify what the failure mode is, fairly obviously.


A DMF fault is almost certainly due to wear and tear, and not manufacturing defect - but OP claims that VW have been able to magically inspect the flywheel and determine categorically that it is a manufacturing defect (hence warranty covered) and not faulty due to wear and tear.


Mind, based on VW Gatwick's chief spanner-jockey's clear experience of manufacturing, engineering, metallurgy, and witchcraft, it may well be possible that he's been able to diagnose the issue through the power or thought; or possibly through the medium of interpretive dance.

welfayre

BeenThroughItAll wrote: »

But you do need to remove it to identify what the failure mode is, fairly obviously.


A DMF fault is almost certainly due to wear and tear, and not manufacturing defect - but OP claims that VW have been able to magically inspect the flywheel and determine categorically that it is a manufacturing defect (hence warranty covered) and not faulty due to wear and tear.


Mind, based on VW Gatwick's chief spanner-jockey's clear experience of manufacturing, engineering, metallurgy, and witchcraft, it may well be possible that he's been able to diagnose the issue through the power or thought; or possibly through the medium of interpretive dance.

Well yes the only way to 100% confirm anything would to actually inspect the DMF. That said the "chief spanner-jockey" maybe, just maybe, knows more about VWs warranty policy than you and using this along with previous experience has confirmed that a DMF fault on a vehicle under 3 years old and within the manufactures original warranty period/mileage range will indeed be covered under said warranty. Pretty sure the OP has stated as much in previous posts.