Motor Ombudsman Advice

verityboo

sambobo wrote: »

This sounds logical, do you have any experiences to back up this assumption? Do you think the crankshaft moves at different speeds at each end? What isolation is provided which stops the flywheel issue from getting to the other side of the crankshaft?

ok this sounds logical as well, do you think the compressor clutch will still operate if there is chuggy DMF noise on the belt drive?

The AC compressor clutch is normally magnetic so will not be affected if the drive to it is rough.

One example I have had is with an old Volvo XC70, I noticed when servicing it that the AC clutch was intermittently slipping (it turned out to be a known problem and the car had done 150,000 miles). Despite the intermittent slipping clutch the AC appeared to work perfectly in the car supplying ice cold air constantly

If on your car there is an issue big enough to cause problems with the AC compressor because of the drive to it, then it would also be affecting the alternator driven by the same belt and you would have warning lights on the dash, not something you have mentioned?

sambobo

One example I have had is with an old Volvo XC70, I noticed when servicing it that the AC clutch was intermittently slipping (it turned out to be a known problem and the car had done 150,000 miles). Despite the intermittent slipping clutch the AC appeared to work perfectly in the car supplying ice cold air constantly

that sounds similar to my situation minus the DMF problem, so did you find out hat the problem was with the AC in that car in the end? It just seems a bit unlikely that 2 other components in the car would fail independantly (clutch and AC) when it is a brand new car and we already know that the DMF has gone and this is a well known issue with the bluemotions.

If on your car there is an issue big enough to cause problems with the AC compressor because of the drive to it, then it would also be affecting the alternator driven by the same belt and you would have warning lights on the dash, not something you have mentioned?

thats a very good point, thanks no there are no lights on on the dashboard yet. Do you think my polo can detect if its alternator is producing lower voltage than normal?

sambobo

@AdrianC
Seriously though, Although i am disgruntled by all the time this is taking up. (mainly the VW) I am grateful that you took interest in my case so I have given thanks to you appropriately!
:j

sambobo

I am going to ombudsman tonight. I will let you know how its going. I have a bad memory so message on here if you want an update if i havent given you one in a few days. Especially on friday as that the day after the repairs!

System

sambobo wrote: »

The number 1 factor in selecting a transport choice is the cost to me. After making spreadsheets to compare keeping my previous car (a 2003 Transit Van), a 3 year old Mercedes, and a brand new POLO, the cost to me was actually even when considering cost of insurance, mpg, repairs tyres etc, servicing, tax.

I guess depreciation wasn't factored into this spreadsheet. Had it been the 2003 Transit van would have been the clear winner.

sambobo

Tarambor wrote: »

I guess depreciation wasn't factored into this spreadsheet. Had it been the 2003 Transit van would have been the clear winner.

Quite right - I sold the van for same price i paid for it after 3 years.
However, I wasnt interested in the 'real estate' but the monthly running costs across the board.
In hindsight, the first 2 years of owning the VW were as expected - costly but trouble free and the petrol at about £60 per month 1200 miles isn't bad compared to any car. However, after 2 years the garage appeared to change and started rinsing me of cash so if i could go back I would go and have the mercedes or the Van in that order. My girlfriend has a hyundai i10 and its a far better car and much cheaper than the VW with no troubles whatsoever, She upgrades every 2 years to the latest model happy days. that now would be another choice to enter into the spreadsheet.

forgotmyname

sambobo wrote: »

I don't know. Perhaps the flywheel operating correctly should enable the alternator to maintain a constant voltage.

. I'm not allowed to get my car serviced or repaired elsewhere in terms of contact unfortunately. If I could go to Mr clutch etc then there would be no problems. It is not wear and tear but a manufacturing defect.

Again the flywheel has nothing to do with the alternator either.

A manufacturing defect that took 40,000 miles to show up? Which part is defective and failed?

A Dual Mass Flywheel is a wear and tear item, over time it will wear out.

From your comments so far nobody appears to have stripped the gearbox off to see where the actual fault is. Your saying its failed, but it maybe just worn.

I have doubts its the flywheel at fault.

sambobo

forgotmyname wrote: »

Again the flywheel has nothing to do with the alternator either.

A manufacturing defect that took 40,000 miles to show up? Which part is defective and failed?

A Dual Mass Flywheel is a wear and tear item, over time it will wear out.

From your comments so far nobody appears to have stripped the gearbox off to see where the actual fault is. Your saying its failed, but it maybe just worn.

I have doubts its the flywheel at fault.

Its just possible that you may not have read the entire posts. I dont give a monkeys if you have doubts. The question is not "is it the flywheel", that has already been established by the VW garage that it was. It has already been established by the VW garage that this is a common problem and a warranty repair. Again i dont really give a monkeys.

What i do care about is paying £205 per month for the purpose of having a reliable car or "a courtesy car/lift to work" and not being able to drive it.

As i keep saying to everyone, I didnt come here to talk about car mechanics - I would have gone to the VW polo owners forum for that. I am seeking advice about Money Saving.

sambobo

Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 6,500 miles (whichever is soonest). Beyond that limit, the defects must be classified as wear and tear and will not be covered by the vehicle warranty unless a clear manufacturing defect is identified.

Components subject to wear and tear include, but are not limited to:

Brake linings and disc pads
Clutch release bearings
Clutch pressure plates and centre plates
Tyres
Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
Seat and backrest covers
Floor coverings
Spark plugs
Batteries for key fobs and alarms
Light bulbs
Shock Absorbers

Aylesbury_Duck

sambobo wrote: »

I didnt come here to talk about car mechanics

Really? Your very next post:

sambobo wrote: »

Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 6,500 miles (whichever is soonest). Beyond that limit, the defects must be classified as wear and tear and will not be covered by the vehicle warranty unless a clear manufacturing defect is identified.

Components subject to wear and tear include, but are not limited to:

Brake linings and disc pads
Clutch release bearings
Clutch pressure plates and centre plates
Tyres
Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
Seat and backrest covers
Floor coverings
Spark plugs
Batteries for key fobs and alarms
Light bulbs
Shock Absorbers