Can't upgrade from XP to Windows 10

RumRat

The purchase wasn't faulty..........The machine wasn't up to the task. If the purchase was used on another machine it will probably work as intended, so is, in itself, not faulty.

WAYT

angryparcel wrote: »

Exactly

I have a Dell Optiplex GX520 that has XP installed (purchased several years back for £25 off ebay) as a backup machine and something the kids can play on.
This wont even let me upgrade to Win 7. I have even placed a HDD in that has Win7 installed on it and it just tells me the HDD needs formatting.
so not all XP machines will upgrade as it will depend on other components in the machine

Can do, but you'll need to run a clean install.

Pentium 4 or Celeron D?

Install this BIOS in particular by downloading and then saving the .exe to the machine and running as Administrator.

To run as Administrator in XP; To start a program as an administrator. In Windows Explorer, click the program executable file that you want to open. Press SHIFT and hold, right-click the program icon, and then click Run as.
If you choose Current User, remove the tick from "Protect my computer......" or choose to login in below.



Once complete, you can go ahead with the installation of Windows 7 .

Drivers here

Of course don't waste time with this if you haven't installed at least 2GB of RAM.

http://www.ebay.co.uk/itm/2-GB-DDR2-2X1GB-PC2-5300-5300U-DDR2-667-MHZ-MEMORY-DIMM-PC-DESKTOP-RAM-240-PIN/321747452688 £2.99

Heedtheadvice

OK I accept that Currys may only sell a clean install version of wina10. Op did state what was bought was for an upgrade and I have taken that at face value. however that argument about my shortfall completely missed the point. If you read the info for the advertisement for that home version (and I assume the sales pitch is the same!) Then (quoted from Curry advert):
"Product information
Windows 10 is here. Experience it on any laptop or desktop with this full version that comes on a handy USB stick for easy installation.

All new, yet familiar

Windows 10 sees the return of the start button and menu - great for users more familiar with Windows 7 or XP."

So in Currys own words suitable for ANY windows PC -even XP is recognised and by association old machines that may be running it -the only limitation in Currys advertisement that I can see lies in the spec section requiring a minimum of 2GB memory!!

So if it a reasonable conclusion that, provided that memory caveat is met that it would be for for purpose on ANY Windows machine (the law permits reasonable assumptions does it not?) and as quite clearly win 10 will not run on ANY windows machine it cannot always be fit for purpose, and in this case is not!

I agree it would have been better to post on here in advance and machine details would be useful to give further help but that is not a prerequisite to accepting advice and recommendation from any retail outlet which by law can be taken at face value other wise a sale falls foul of the act.

Again I reiterate we do not know all the facts and are making lots of assumptions........but clearly, according to regional, after following instructions the software "easy" installation does not work on his/her particular machine.

WAYT

Heedtheadvice wrote: »

OK I accept that Currys may only sell a clean install version of wina10. Op did state what was bought was for an upgrade and I have taken that at face value. however that argument about my shortfall completely missed the point. If you read the info for the advertisement for that home version (and I assume the sales pitch is the same!) Then (quoted from Curry advert):
"Product information
Windows 10 is here. Experience it on any laptop or desktop with this full version that comes on a handy USB stick for easy installation.

All new, yet familiar

Windows 10 sees the return of the start button and menu - great for users more familiar with Windows 7 or XP."

So in Currys own words suitable for ANY windows PC -even XP is recognised and by association old machines that may be running it -the only limitation in Currys advertisement that I can see lies in the spec section requiring a minimum of 2GB memory!!

So if it a reasonable conclusion that, provided that memory caveat is met that it would be for for purpose on ANY Windows machine (the law permits reasonable assumptions does it not?) and as quite clearly win 10 will not run on ANY windows machine it cannot always be fit for purpose, and in this case is not!

I agree it would have been better to post on here in advance and machine details would be useful to give further help but that is not a prerequisite to accepting advice and recommendation from any retail outlet which by law can be taken at face value other wise a sale falls foul of the act.

Again I reiterate we do not know all the facts and are making lots of assumptions........but clearly, according to regional, after following instructions the software "easy" installation does not work on his/her particular machine.

Who said that it doesn't work? I'm sure that it does. But only as a clean install.

Heedtheadvice

Well regional wrote that, for the purpose of the upgrade, following the instructions it did not work and resorted to post here for help.

Very probable that it would work (we may fairly safely assume) as a clean install on a suitable machine.....but on ANY Windows machine??? That is a misleading claim! I still have an old win 98 pc. I think it would be a very safe bet that it would not install on that clean or otherwise! So not 100% fit for the purpose, only fit for most newish windows machines?

angryparcel

Heedtheadvice wrote: »

Well regional wrote that, for the purpose of the upgrade, following the instructions it did not work and resorted to post here for help.

Very probable that it would work (we may fairly safely assume) as a clean install on a suitable machine.....but on ANY Windows machine??? That is a misleading claim! I still have an old win 98 pc. I think it would be a very safe bet that it would not install on that clean or otherwise! So not 100% fit for the purpose, only fit for most newish windows machines?

It is because they assume no one will have a machine over 2 years old, which will be true for a lot of their customers as most think they just need a new machine if it slows rather than upgrade memory etc.

WAYT

Heedtheadvice wrote: »

Well regional wrote that, for the purpose of the upgrade, following the instructions it did not work and resorted to post here for help.

Very probable that it would work (we may fairly safely assume) as a clean install on a suitable machine.....but on ANY Windows machine??? That is a misleading claim! I still have an old win 98 pc. I think it would be a very safe bet that it would not install on that clean or otherwise! So not 100% fit for the purpose, only fit for most newish windows machines?

regional wrote that because they have no idea as to what they are doing. That happens because they choose the option to Upgrade.


They can upgrade. What they cannot do is an in-place upgrade.
Unless region can prove that they asked in-store if they could run an in-place upgrade without affecting their current programs and data, they haven't a leg on which to stand.
They are being given questionable advice about being mis-sold.

Since their initial problem arose from a lack of communication all round, I don't quite get what it is they are doing now.
They haven't made even the slightest effort to post details of the machine in question.

WAYT

angryparcel wrote: »

It is because they assume no one will have a machine over 2 years old, which will be true for a lot of their customers as most think they just need a new machine if it slows rather than upgrade memory etc.

I clean installed Windows 10 to a ten year old Acer Aspire 5102WLMi. Everything works.

WAYT

After spending £100, I think the answer is YES.

Heedtheadvice

I think we are all trying to be helpful but working with a paucity of information be it the customer's request or the salesman's advice (excepting what had been written on the web advert) or, as has been requested in posts, the machine information!

We are also using technical terms (such as your 'in-place upgrade', WAYT) that are typically beyond the understanding of the non technical and it is unreasonable to expect all customers to understand the differences.....but the suppliers have a responsibility "the product has to be fit for purpose. In other words, it has to do what the seller says it will do and, if you have specified to the seller a particular use, it must do that also." Quote from citizens advice web site.

Now we do not know exactly what region may or may not have specified.....but you do agree, I presume, that Currys say "any Windows laptop or PC" ???? If they have made assumptions such as that which angry parcel has suggested (and I can well believe that one) that does not detract from their legal responsibility.

Surely we have exhausted what we can add in general terms?