Can't upgrade from XP to Windows 10

angryparcel

Heedtheadvice wrote: »

Regarding 'fit for purpose' if the purchaser states a specific need such 'to upgrade from XP to win 10' and they were sold a product that would not do that then it cannot be considered for for purpose!

but would the salesman have access to the users PC to check, the requirement would be on the win 10 packaging, it is and always has been the users responsibility to check compatibility.
A salesman will not know everything about all their products.

regional

Thanks David, did contact Currys/PC World and they said as it was Software and we had tried to use it that it could not be returned. I did think that a product that was not fit for purpose could be returned but at £100 a pop this is one argument I wont just forget about. Seems a great business model, recommend a product and then when it does not work just say tough !Shameful

WAYT

regional wrote: »

Thanks David, did contact Currys/PC World and they said as it was Software and we had tried to use it that it could not be returned. I did think that a product that was not fit for purpose could be returned but at £100 a pop this is one argument I wont just forget about. Seems a great business model, recommend a product and then when it does not work just say tough !Shameful

The real shame is that you didn't ask for independent advice before spending £100 and then you compounded that by not asking here before you opened the packaging.
Thirty four posts and we still don't have any info about the PC.
A £100 lesson .An expensive mistake. Let's hope that you at least learned something from it.

So what is your next move? We don't even know if it's worth you installing Windows 10 because we still know nothing about your machine. So many people have asked, to no avail.

angryparcel

DavidP24 wrote: »

In your case you were mis-sold, the product is not only not fit for purpose, it could not be fit for purpose because you cannot UPGRADE from XP to Win 10. There are a plethora of Microsoft web pages that will confirm that.

It is important to mention that the salesman sold you an upgrade, meaning you would keep your programs and settings, rather than a new OS.

so WRONG

regional wrote: »

Please can you help. I'm not a 'techie' by any means. Yesterday, I bought a copy of Windows 10 from Currys to upgrade from Windows XP.

as this implies he went into Currys/PC world and just picked a copy of win 10 off the shelf and purchased it.
this is not an item being missold as the OP made the purchase himself without the help of anyone, it is upto the consumer to check compatibility.

Returning it once open is a difficult one as who is to say you purchase it, install it and activate the licence key and then return it for a refund.

This is why retailer wont accept opened software. The software part of the purchase costs very little, what you are really paying for is the licence key

angryparcel

DavidP24 wrote: »

No not wrong, maybe you missed this bit...



So it was purchased on their advice.

It is a chicken and egg situation, which is where the fairness bit clicks in

As for the licence, it was never used or registered because it never worked.

End Of

'recommend a product' could be just a major display in a store and does not mean anyone has physically recommended a product.
but still OPs responsibility to check compatibility.
how is the store to know licence has not been used, just because you say you have not is no proof

WAYT

DavidP24 wrote: »

No not wrong, maybe you missed this bit...



So it was purchased on their advice.

It is a chicken and egg situation, which is where the fairness bit clicks in

As for the licence, it was never used or registered because it never worked.

End Of

As alluded to earlier, someone can simply write the key down and then take the package back for a refund. Then install Windows 10 at leisure.
That is why, once it has been opened, no refunds. There is simply no way to guarantee that the key will not be utilised and they can't sell an opened package anyway. Doesn't work as a refurb.

What are the chances of regional having asked the right questions anyway?
Don't give them false hope.
If they can get a refund or credit, that will be more than to which they are entitled. Though no harm in trying.
£100. Wow.

angryparcel

WAYT wrote: »

As alluded to earlier, someone can simply write the key down and then take the package back for a refund. Then install Windows 10 at leisure.
That is why, once it has been opened, no refunds. There is simply no way to guarantee that the key will not be utilised and they can't sell an opened package anyway. Doesn't work as a refurb.

Exactly, you just need look on eBay and the amount of Win 7, 8, 8.1, 10 keys are for sale. it would be easy to open a package, write down the licence key and return to shop for refund and then sell the key on

Heedtheadvice

Let's clarify this as we seem to be making many an assumption without knowing the full details of the sales process.

MSE site has a great section about SADFARTS, i.e. consumer rights.
Digital content comes under the same rules as other other purchases in general but with a few specifics non that I know of being box opening!
See http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#digital
This addresses the specific issue s of digital content.

Still relevant are "The SAD FART rules still apply to digital content – it needs to be of satisfactory quality,as described, fit for the purpose and last a reasonable length of time. But there are a few differences with digital content as well."

Some differences in the laws application:
"There's no automatic right to a full refund within 30 days

If the digital content doesn't measure up you can ask for a repair or replacement. If the repair or replacement doesn't work, or isn't possible, you can then ask for a reduction in price instead.

The law says that a full refund may be given "where appropriate", so act quickly and you may actually get all of your money back – but in general this is likely to be a partial refund.

Compensation is available if the content damages your device

If you can show the faulty digital content has caused damage to your device or other digital content you're also entitled to compensation for the damage caused, or to get the damaged item repaired.

This might be apply if, for example, a downloaded music track caused your MP3 player to play up, or an updated app deleted movie files from your mobile. Any repairs needs to be done in a reasonable time and compensation paid within 14 days. "

So in this particular case if it was recommended for regionals pc then it is not fit for purpose. Additionally if it has modified the working of (and was recommended) then it has caused damage. The op may be partially at fault if not reading the instructions and they said it was not suitable maybe the package needs opening for that and the language needs to be simple enough for a reasonable person to understand nor something that only a technical person can understand.

It is irrelevant as to whether or not the sales person was up to it, surely, provided information was given to them and it was their recommendation. If they cannot sell a returned product on that is not fit for purpose then tough.

Given the specifics for digital content, I would stand my ground along David's lines but maybe request a Win 10 version for clean install now as a compromise, that is be reasonable, (but do not do it in a confrontational manner) if that is not forthcoming go down the more formal route (being well prepared as advised with letter etc.) straight away afterwards!

However only regional knows what exactly transpired and then what is appropriate action to take.

WAYT

Heedtheadvice wrote: »

Edited for brevity...

Given the specifics for digital content, I would stand my ground along David's lines but maybe request a Win 10 version for clean install now as a compromise, that is be reasonable, (but do not do it in a confrontational manner) if that is not forthcoming go down the more formal route (being well prepared as advised with letter etc.) straight away afterwards!

However only regional knows what exactly transpired and then what is appropriate action to take.

The problem with your suggestion is that there is not a Windows 10 Home version for upgrades. It's just Windows 10 Home (Retail)

http://www.currys.co.uk/gbuk/computing-accessories/software/operating-systems/323_4428_32075_xx_xx/xx-criteria.html

It works for both upgrade and clean install. The real issue is that the OP could have achieved the upgrade without spending £100.
A problem with communication it seems. No point in crying about it now.
Better to discuss how to move forward. But we still don't know anything about the machine.

angryparcel

WAYT wrote: »

But we still don't know anything about the machine.

Exactly

I have a Dell Optiplex GX520 that has XP installed (purchased several years back for £25 off ebay) as a backup machine and something the kids can play on.
This wont even let me upgrade to Win 7. I have even placed a HDD in that has Win7 installed on it and it just tells me the HDD needs formatting.
so not all XP machines will upgrade as it will depend on other components in the machine