Experian through credit club

ontheup1972

I've just had a letter from Experian telling me that my free trial is starting and after 30 days I will be billed £14.99, yet I have not signed to to Experian.

I have accessed my report through credit club though, has anyone else had this problem?

Candyapple

Are you sure the error is not down to you?

This is the MSE one:
http://www.moneysavingexpert.com/creditclub

I reckon you may have clicked this instead:
https://www.creditexpert.co.uk/

Either way, cancel the Credit Expert membership and make sure you are signed up to the MSE one.

annie12

ontheup1972 wrote: »

I've just had a letter from Experian telling me that my free trial is starting and after 30 days I will be billed £14.99, yet I have not signed to to Experian.

I have accessed my report through credit club though, has anyone else had this problem?

I have had that letter too, this morning.
I only viewed my report through credit club.

Just to add I signed up to MSE Credit Club months ago, not recently.

jpmbosco

Me to I had the same letter, what's going on?
I only signed up to Credit Club!

Candyapple

Hmmm, if 3 of you are reporting to have received the same letter maybe something amiss has happened.

When did you all sign up to the credit club?

ontheup1972

Candyapple wrote: »

Are you sure the error is not down to you?

This is the MSE one:
http://www.moneysavingexpert.com/creditclub

I reckon you may have clicked this instead:
https://www.creditexpert.co.uk/

Either way, cancel the Credit Expert membership and make sure you are signed up to the MSE one.

I'm 99% sure I accessed my experian credit report through the "new, free" feature on MSE credit club, which I'm a member of.

I have been a credit club member for months.

annie12

I joined 10/09/2016.

jpmbosco

It says I joined 10th May 2017

MSE_Dan_L

Hi all

Thanks for your posts. I'm really sorry to say unfortunately Experian has had a technical glitch and sent some Credit Club members a letter about its Credit Expert service.

I'd like to reassure you that MSE's Credit Club is entirely fee, and you will not be charged for using it.

We're looking into how this issue occured with Experian and will be also asking to ensure it takes steps to prevent this from happening in the future.

If you've received a letter, you can simply ignore it. I'll update this thread a little later today with some more info.

I hope this helps to reassure you.

elonii

I have also had this letter this morning, thank goodness it is a glitch. Although I wish I had come here to check prior to a minor nervous breakdown and firing off an angry e-mail to Experian! They are currently experiencing "high call volumes" on their cancellation service phone line. Perhaps quite a few of us got these.

Off to calm down!

annie12

MSE_Dan_L wrote: »

Hi all

Thanks for your posts. I'm really sorry to say unfortunately Experian has had a technical glitch and sent some Credit Club members a letter about its Credit Expert service.

I'd like to reassure you that MSE's Credit Club is entirely fee, and you will not be charged for using it.

We're looking into how this issue occured with Experian and will be also asking to ensure it takes steps to prevent this from happening in the future.

If you've received a letter, you can simply ignore it. I'll update this thread a little later today with some more info.

I hope this helps to reassure you.

Thanks, Dan.