Together Energy?

PurpleMoonlight

I have concluded that the Ombudsman are useless incompetent idiots.

Fromply

Looking hopeful.
I had an email through yesterday from gocardless.com confirming a £121.12 transfer to me.
Another email through this morning from them confirming a £50 transfer to me.
And 9 minutes later an email through from the Ombudsman stating full settlement of remedies has been confirmed by Together Energy.


Nothing showing in my bank account yet, but fingers crossed ......

Fromply

Wow - I'm somewhat in shock! The money is showing in my account and I think my case with TE is now complete (I don't care about the apology or updated billing). I'm relieved to be able to put this behind me. I hope everyone else gets the right results too.

PurpleMoonlight

I have now registered a complaint against the Ombudsman.

The decision on TE has still not been implemented.

The decision on E.on contradicts the previous decision on TE.

Karmakat

Fromply wrote: »

Wow - I'm somewhat in shock! The money is showing in my account and I think my case with TE is now complete (I don't care about the apology or updated billing). I'm relieved to be able to put this behind me. I hope everyone else gets the right results too.

I must have been in the same tranche of refunds as you as mine appeared in my bank yesterday too!!
Still not a single response to any of the emails I sent...but as you say it's sorted and behind us :beer:

PurpleMoonlight

It looks like the Ombudsman has given up trying to force TE to honour their supply contract with me.

Now they are looking at TE compensating me for the increased costs I will have to pay E.on, but only up to 30 days from now. Thereafter I will have to suffer the additional cost or try to move to someone else.

Their proposal sum was however wrong, they have used incorrect TE tariffs to calculate what I would have had to pay them and incorrect E.on tariffs for what I will have to pay them. They calculated approximately £400 whereas I calculate it in excess of £1100.

All in all, the Ombudsman are a compete shambles.

Oh, and my complaint about the ombudsman's conduct has been acknowledged but will take 20 working days to respond.

PurpleMoonlight

The Ombudsman has failed to comply with their own 20 working day deadline to investigate my complaint against them.

They have granted themselves an extra 10 working days.

CerysM

I was unfortunate to be a One Select customer and left my old property on the 7th of December 2018. Just as they went bust and was transferred to Togeher Energy. I am yet to receive any of my money back which I was in credit with.

It took until February to close my account despite 4 or more attempts to do so.

They illegally set up a direct debit without my consent, knowledge or any authority from me. They continued to take money out of my account and only corrected everything when I reported them as fraud to my bank and threatened legal action.

I am still owed £100 that I was in credit. Despite multiple calls to request the money back I was told many lies and broken promises were made.

I have chased them up again today for them to tell me they gave MY £100 credit to the new owners of my house when they switched!!!!! They even admitted that they had not followed the correct protocol and close the account properly.

I have been promised today a revised bill as apparently that wasn't even done correctly and I may be owed more. I'm not sure I'd that's a good thing as it's more money I am owed! Thia should take 8 working days and apparently once I contact them should have a refund immediately .... not holding my breath though that it will do as smoothly...

energyApril2017

Together Energy took over OneSelect customers when they failed. It is very difficult to get any sense out of the call centre, bills and final bills are very hard to obtain. A surprise that Ofgem pushed us to Together Energy, see Trustpilot reviews for examples of more reasons to look elsewhere.

brewerdave

I also was moved from One Select to Together. Left them in early February. Finally got a link showing my supposed credit from OS at the end of March and about the sane time ,the final TE bill appeared on the website.
I phoned up, and raised an objection as the opening read on the OS bill was lower than the closing read from the previous supplier -so my overall TE bill was a few ££s too high.
Haven't heard a thing since -but just checking my TE account yesterday, I find a new bill on the system for the period up to 31st Jan.which has no credits on it ,based on an estimated reading; and the previous final bill is still there unchanged. Spent about 30 minutes trying to get hold of TE customer services yesterday to find out what the hell is happening ,but no success -USELESS COMPANY!!:mad: