Welsh Water discount 1 April 2017 at 10:38AM in Water bills 4 replies 4.9K views

egarobar

Just found out that Welsh Water offer a discount to households with income below 15k. It's called HelpU. Fill in an online form with your details, earnings and benefits, etc. and submit it. I have just heard back from them saying that a refund will be sent to my bank in a couple of weeks. £80+ better off, thank you very much!
Ideally I'd submit the application as soon as I get the bill next time (I'm presuming that I have to apply each year).

Dobbibill

It says on their website they also have other schemes if your application is unsuccessful for the 'HelpU' scheme.

https://www.dwrcymru.com/en/My-Account/Helpu.aspx

Thanks for sharing this - it may help many others.

COOLTRIKERCHICK

Was talking to someone today who works for set cymru. And they were saying if your roof run off water is diverted into barrels etc so you use it in the garden you can phone them and tell them what you have done. They will send someone out to confirm you have done this. And you will have a discount.

Only found out about this today. So don't know how much discount you get.

Def going to phone them on tuesday

edwink

Rainwater coming off of your roof etc. as per post above (sorry forgot to quote it)

Great idea to let others know about this as you get an abatement for it in the South too. Just ring your water company ask them to send you a form if you think you will qualify. They may or may not come round to check. The abatement lasts for 3 years with Thames water then as long as you qualify you can apply for another 3 years and so on.

With my water provider company Viola here in the south East and our sewage company Thames water we applied for an abatement and was given a discount of 86% as our grey waste water goes in to a soak-a-way and we collect all of the rainwater that falls from the roof of our property. Worth applying for if you have these facilities. The discount given depends on basically if you have a soak-a-way or not and/or collect the water from your roof.

I have mentioned this fact before on MSE but for those who missed it I thought I would mention it again on this thread.

Hope that is helpful

Edwink

brewerdave

Be aware that ALL rainwater has to be diverted from main (sewer) drainage.
I tried to claim a few years ago, but because the kitchen drain was "open" with a grid, they disallowed as some rainwater from the patio would run into the main drainage:(