Issue Resolved

KuriousKittyKat

LilElvis wrote: »

Who knows. Perhaps he has more stock now so doesn't feel the need to insist that he will only sell the console if the warranty is purchased too. As long as he didn't discriminate against you because of a protected characteristic (race etc) then he's free to make whatever offer he wishes. If his employer disagrees with how he prices goods then that is between them and has nothing to do with you. He made you an offer and you accepted it.

That has previously crossed my mind, but now that you mention, race probably played a role in it. I was with my mum whilst making the purchase, her english is limited, but enough to communicate, however she wouldn't know a single thing about her rights or anything like that, and she was the one to initate the conversation as I asked her to go ahead. He was talking to her and then I came along and joined in the conversation with the manager who would be selling me the console, to be then told what i've posted above in the thread, after I had questioned why he was trying to sell it all together to her.

He probably thought he could take advantage an older lady, with limited english, who doesn't know a thing about warranties or anything like that. That may have played a role in it I think.

powerful_Rogue

KuriousKittyKat wrote: »

I've read that, and yes, because people have insinuated that I am falsely claiming breach of my consumer rights, is being refused a refund not a breach of my consumer right? The refund is sorted anyway.

My issue initially was, why was this manager pressuring me to purchase the console, with a 'bundle' that is not displayed on his shop floor, with no information on pricing or any indication like that, so I'm not even aware of this bundle. Why was he telling me I can't make the purchase without it, and I won't have any rights? There were no price indications, no bundles, absolutely nothing on his shop floor and he decided to then throw all this on me at the tills, this is what has puzzled me. There was no Price Markup of any sort.

I witnessed him sell another Switch console to a customer, just the other day, he offered the warranty, but didn't mention any 'bundle' to this customer, he didn't pressure him or make any other comment. Why was I the person he had to pressure into buying? How comes this 'bundle' wasn't being sold to this customer?

That's what I don't understand and I came to seek advice on. And yes, I did feel pressured due to his comments.

Am I wrong in thinking like this? because if so then there's no need to continue this thread, the issue has been sorted.

I worked at Electronics Boutique/GAME about 15 years ago.

When a new console was released, we would be taking pre-orders with deposit for many months before hand. On and after release, those with the paperwork would come and collect their pre-ordered console and pay the amount remaining.

Any additional consoles we received, we would only sell as part of a bundle - so back then you would have to purchase 2 games and a memory card to go with it. Consoles would not be sold by themselves as they were in short supply and was a way for the store to make extra money. This wasn't a head office instruction, it was something stores did individually.

Sounds very similar to your situation, however back then we did not sell extended warranties.

I don't understand what you point is regarding the price. Surly you must have been happy with the price and thats why you went ahead with the purchase.

powerful_Rogue

KuriousKittyKat wrote: »

That has previously crossed my mind, but now that you mention, race probably played a role in it.

This thread has now just become a joke.

Don't believe for one moment any of this was racially motivated.

KuriousKittyKat

powerful_Rogue wrote: »

I worked at Electronics Boutique/GAME about 15 years ago.

When a new console was released, we would be taking pre-orders with deposit for many months before hand. On and after release, those with the paperwork would come and collect their pre-ordered console and pay the amount remaining.

Any additional consoles we received, we would only sell as part of a bundle - so back then you would have to purchase 2 games and a memory card to go with it. Consoles would not be sold by themselves as they were in short supply and was a way for the store to make extra money. This wasn't a head office instruction, it was something stores did individually.

Sounds very similar to your situation, however back then we did not sell extended warranties.

I don't understand what you point is regarding the price. Surly you must have been happy with the price and thats why you went ahead with the purchase.

I didn't see any bundles on the shop floor, and as much as I'm aware of they should have displayed prices on their products if they are selling it, and what they are selling it with, clearly displaying the price markup.

KuriousKittyKat

powerful_Rogue wrote: »

This thread has now just become a joke.

Don't believe for one moment any of this was racially motivated.

You wouldn't because racism clearly doesn't exist.

powerful_Rogue

KuriousKittyKat wrote: »

I didn't see any bundles on the shop floor, and as much as I'm aware of they should have displayed prices on their products if they are selling it, and what they are selling it with, clearly displaying the price markup.

Where doe's it state that they should have the product on display with a price on it?

wealdroam

KuriousKittyKat wrote: »

I didn't see any bundles on the shop floor, and as much as I'm aware of they should have displayed prices on their products if they are selling it, and what they are selling it with, clearly displaying the price markup.

Clearly your awareness is lacking.

Price markup?? Do stores really have to disclose that?

powerful_Rogue

KuriousKittyKat wrote: »

You wouldn't because racism clearly doesn't exist.

Unfortunately racism doe's exist.

But then again unfortunately people play the racism card when it clearly isn't racism.

wealdroam

KuriousKittyKat wrote: »

...because racism clearly doesn't exist.

You would probably be unwise to pursue that tack.

KuriousKittyKat

wealdroam wrote: »

You would probably be unwise to pursue that tack.

As a minority who has experienced racism, I am entitled to my opinion. Thanks!

But let's stick to the thread, I don't need anyone's opinion, but the facts of what has happened with the purchase.