Issue Resolved

KuriousKittyKat

Regardless of the warranty incident, I was still denied a refund on a faulty product.

Love the bias on this forum. Not one person has mentioned that.

LilElvis

KuriousKittyKat wrote: »

Regardless of the warranty incident, I was still denied a refund on a faulty product.

Love the bias on this forum. Not one person has mentioned that.

Probably because the majority of your posts have focussed on being lied to / threatened with withdrawl of consumer rights / blocked from twitter ...... pretty much every aspect bar the fact that the controller was faulty. And then you modified your opening post.

Hands up here! I'm an employee of Game ........

(not)

KuriousKittyKat

The thing is though it says on their site I can get a refund on a faulty product, that's it, I wanted that but refused it in store. Why wasn't I given this? I didn't know that I'm not allowed a refund on something that doesn't work must be my misunderstanding.

For clarification on the Twitter post, all I asked to the store directly was why can't I refund my faulty purchase? then blocked immediately. I then had a response from the manager who contacted me, I didn't make any further attempt to contact them. So how have I done wrong in simply tweeting asking a question. Clearly if the area manager has chased me up, there's a fault by his employees action I'd imagine? or am I wrong in thinking that too?

Is it not my consumer right to ask for a refund on a faulty product? yes or no?

LilElvis

KuriousKittyKat wrote: »

The thing is though it says on their site I can get a refund on a faulty product, that's it, I wanted that but refused it in store. Why wasn't I given this? I didn't know that I'm not allowed a refund on something that doesn't work must be my misunderstanding.

For clarification on the Twitter post, all I asked to the store directly was why can't I refund my faulty purchase? then blocked immediately. I then had a response from the manager who contacted me, I didn't make any further attempt to contact them. So how have I done wrong in simply tweeting asking a question. Clearly if the area manager has chased me up, there's a fault by his employees action I'd imagine? or am I wrong in thinking that too?

Is it not my consumer right to ask for a refund on a faulty product? yes or no?

But, according to you (post #33 - can't be ar*ed to quote it) they are giving you a refund.

If you want to learn what your rights are as a consumer then spend some time reading the plethora of information at the top of the forum page.

KuriousKittyKat

I've read that, and yes, because people have insinuated that I am falsely claiming breach of my consumer rights, is being refused a refund not a breach of my consumer right? The refund is sorted anyway.

My issue initially was, why was this manager pressuring me to purchase the console, with a 'bundle' that is not displayed on his shop floor, with no information on pricing or any indication like that, so I'm not even aware of this bundle. Why was he telling me I can't make the purchase without it, and I won't have any rights? There were no price indications, no bundles, absolutely nothing on his shop floor and he decided to then throw all this on me at the tills, this is what has puzzled me. There was no Price Markup of any sort.

I witnessed him sell another Switch console to a customer, just the other day, he offered the warranty, but didn't mention any 'bundle' to this customer, he didn't pressure him or make any other comment. Why was I the person he had to pressure into buying? How comes this 'bundle' wasn't being sold to this customer?

That's what I don't understand and I came to seek advice on. And yes, I did feel pressured due to his comments.

Am I wrong in thinking like this? because if so then there's no need to continue this thread, the issue has been sorted.

wealdroam

KuriousKittyKat wrote: »

Regardless of the warranty incident, I was still denied a refund on a faulty product.

Love the bias on this forum. Not one person has mentioned that.

Where did you mention being denied a refund?

As far as I can work out, it must've been in that post you deleted.
In which case it is probably reasonable to assume you didn't want it discussed, and even more reasonable to assume that many will not have seen it.

Re-instate your original post if you want to discuss points raised in it.

LilElvis

And Game would be fully within their rights to insist on checking that the controller hasn't failed due to user damage before issuing you with a refund.

KuriousKittyKat

#39

Fast forward a few weeks, turns out the consoles controller is faulty and keeps disconnecting. Upon reading my rights on their refunds policy, I decided to go back into the store and ask for a refund. To my shock I was refused a refund and left very confused, even showing the till staff their own policies on my phone. The store was adamant I would not be getting a refund on a faulty product, less than 30 days old!

Was in my opening post, and in a quoted post again..

KuriousKittyKat

LilElvis wrote: »

And Game would be fully within their rights to insist on checking that the controller hasn't failed due to user damage before issuing you with a refund.

I would have loved it if they did that. Instead I was told straight up that they won't be refunding.

No option to get it resolved with technical support, check if its faulty or anything, just said no.

LilElvis

KuriousKittyKat wrote: »

I witnessed him sell another Switch console to a customer, just the other day, he offered the warranty, but didn't mention any 'bundle' to this customer, he didn't pressure him or make any other comment. Why was I the person he had to pressure into buying? How comes this 'bundle' wasn't being sold to this customer?

Who knows. Perhaps he has more stock now so doesn't feel the need to insist that he will only sell the console if the warranty is purchased too. As long as he didn't discriminate against you because of a protected characteristic (race etc) then he's free to make whatever offer he wishes. If his employer disagrees with how he prices goods then that is between them and has nothing to do with you. He made you an offer and you accepted it.