E.ON Saver Fixed 1 Year v8

Former_E.ON_Company_Representative:_Malc

Deleted_User wrote: »

Thanks Malc. I did raise the problems formally in an email with an attachment showing the screen which wasn't working. E.ON's Self Serve Support Team responded saying they can't download attachments.They don't seem to know anything about all the E.ON IT problems you mention. Instead, they're effectively saying it's me being naive as they seem to consider I'm not competent to use a web browser. Their suggestions included:

1. try a different web browser in the first instance such as one from the following list
   • try increasing the Zoom Level of your Internet browser
   So they're just treating me like a child who is still learning how to browse a website instead of checking, as you did, for any IT problems at E.ON's end. I've got the name of the E.ON person who responded to me but I don't want to publish it publicly here.

Thanks for the update picks and sorry for the poor response you received to your email. As discussed earlier, the issue you experienced was down to IT problems that were affecting both our website and internal systems. These have been sorted now and customers can change tariff either through the website or by giving our Sales Centre a call.

Malc

Moneyking

Take a look at new v9 Tariff, much cheaper than v8...:j

E.ON Saver Fixed 1 Year v9

Unit rate: Normal 12.506p per kWh
Exit fees: £30
Tariff Comparison Rate (TCR): 14.28 p per kWh

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

Looks like Saver v8 has now been replaced with Saver v9.

Youch! BIG increase on the electricity and a not inconsiderable increase on the gas for my region (EM)

About £75 more than v8 and £200 more than what I'm on now.

(There's also a new fixed v22 tariff with no exit fees that costs more, and the 2 year fix seems to have gone.)

This happened today Raxiel. Both the one and two year fixed tariffs we've had on sale recently have been replaced with different products. The Fixed 1 Year Saver v8 with v9. The Fixed 2 Year v10 tariff has gone altogether and we've added another one year fixed tariff. This is the Fixed 1 Year v22.

Saver versions 8/9 are for payment by Monthly Direct Debit and paperless billing. The Fixed 1 Year v22 has these services available but they're optional rather than a necessary requirement. Also, whereas our Saver v8/9 have exit fees for changing supplier outside of the renewal window, the new Fixed 1 Year v22 doesn't have these charges.

Our website was down for a time immediately before these new tariffs were released whilst the details were uploaded.

Hope this explains Raxiel.

Malc

Raxiel

Moneyking wrote: »

Take a look at new v9 Tariff, much cheaper than v8...:j

E.ON Saver Fixed 1 Year v9

Unit rate: Normal 12.506p per kWh
Exit fees: £30
Tariff Comparison Rate (TCR): 14.28 p per kWh

Quite a difference with the figure for my region, my quote is for 14.385p/kWh and 3.648p/kWh for electricity and gas respectively (no change to standing charge as usual).

I knew it varied across the country, and some might go up while others go down, but didn't know it could be by that much!

Former_E.ON_Company_Representative:_Malc

Moneyking wrote: »

Take a look at new v9 Tariff, much cheaper than v8...:j

E.ON Saver Fixed 1 Year v9

Unit rate: Normal 12.506p per kWh
Exit fees: £30
Tariff Comparison Rate (TCR): 14.28 p per kWh

Glad you can see a saving between v8 and v9 Moneyking. Prices are regional, though, and customers in other areas won't all see savings when comparing the two tariffs. Some will, like you, see lower unit rates but others will see an increase. For anyone checking, best to pop usage in kWh into the independent comparison sites.

Hope this explains Moneyking.

Malc

Former_E.ON_Company_Representative:_Malc

Raxiel wrote: »

Quite a difference with the figure for my region, my quote is for 14.385p/kWh and 3.648p/kWh for electricity and gas respectively (no change to standing charge as usual).

I knew it varied across the country, and some might go up while others go down, but didn't know it could be by that much!

As above Raxiel. I can confirm our unit prices vary depending on the region. With this tariff, as well as the electricity, gas prices vary by region too. As you say, standing charges on these new tariffs are unchanged in all regions.

Malc

FOREVER21

Moneyking wrote: »

Take a look at new v9 Tariff, much cheaper than v8...:j

E.ON Saver Fixed 1 Year v9

Unit rate: Normal 12.506p per kWh
Exit fees: £30
Tariff Comparison Rate (TCR): 14.28 p per kWh

As Malc. says not cheaper for everyone, I would pay £132.57 pa more, for my Region( NE)

[Deleted User]

V9 Region East
Unit rate 14.385p per kWh
Standing charge 16.422p per day

Ouch. That is a £50 increase just today for my estimated annual usage from the previous E.ON tariff offered. And some £70 more than the current cheapest fix available.
So when the end of June comes, I won't be at E.ON anymore.

nicobrum

gsmlnx wrote: »

V9 Region East
Unit rate 14.385p per kWh
Standing charge 16.422p per day

Mine's even worse (Midlands Region)

Electricity:
Unit rate 14.669p per kWh
Standing charge 16.422p per day

Gas:
Unit rate 3.648p per kWh
Standing charge 21.903p per day

I'm currently on v7 until beginning of next February.

prixon

Thanks for the tip-off. V9 is cheaper electric for me in London (and no significant change for gas), so yet another internal EON switch coming up... :beer: