barclaycard complaints

JC_Derby

I have had an issue with Barclaycard returning a payment from another bank and stating that the bank had rejected it which the bank are denying - The last communication I received included the below


"The Customer Relationship Team is a specialist department that manages complaints and a member of that team will be in touch with you shortly.

To give you an indication of what to expect and when, you will be provided with the following:-

• A written acknowledgement of your complaint shortly, including contact details of the Customer Relationship Team.
  
• If your complaint is likely to take longer to investigate, the team will keep you informed of the progress via written correspondence.
  
• Barclaycard take complaints seriously and the comments made by our customers help us to identify where we can improve in the future. "

Does anyone know when exactly I should have received a letter?It will be 4 weeks from the date of receiving the above electronically which in my mind is not very good at all.
Now, this is starting to wind me up as I have yet to receive a straight answer as to what happened and why. Its getting towards me asking for compensation - However, I actually want to know why what happened, happened as both parties are blaming the other.

Dobbibill

Google is your friend.........

A quick look on the BC website says this here

What you can expect from us if your complaint is referred to the Customer Relations department
Once we receive your complaint, we'll try to resolve it as quickly as we can. If it takes a little longer than expected, we'll:
send you a letter to tell you that we've received your complaint
give you the contact details of the person who's dealing with your complaint
keep you up to date with any progress we make
send you an update if your complaint's not resolved within four weeks, and tell you when we expect to finish our investigations
contact you with a final response after eight weeks if it's still not resolved, or send you a status report

KILL_BILL

I had to make a complaint and it took 56 days for them to provide a written response in view of all the complaints they have they had a backlog
they need to listen to any phone calls that you have made and if their is another party they have to make enquiries there as well

JC_Derby

sorry about the delay in responding - PC died so had to rebuild it :-(


Thank you both for your responses, not even received a letter of notification at this point, which I think is disgusting really. I have already sent one chaser email and not had a response.

KILL_BILL

JC_Derby wrote: »

sorry about the delay in responding - PC died so had to rebuild it :-(


Thank you both for your responses, not even received a letter of notification at this point, which I think is disgusting really. I have already sent one chaser email and not had a response.

The number to the customer relations team is 0800 056 3336
they should be able to tell you if it has been passed to a handler or not.

Like i said when i complained they had a backlog and with the number of complaints that they have to investigate they only get to deal with about 2 cases per day !!!

JC_Derby

Paid me for the issues they had caused which was nice.

davieg11

I just had the same problem. Paid my full balance from my bank (Clydesdale) and Barclaycard refused it. Luckily I have other bank accounts, so I transferred my money to another bank (Tesco) and tried to pay off my Barclaycard and it went through this time. Just shows what they will do to keep taking your interest payments!