Sky repair fee....

[Deleted User]

50Twuncle wrote: »

Sky have offered me a £30 call out - "because I have been a customrer for 15 years" - but I am still going to push for a free call out !

They should have offered it free in the first place let alone telling you they'd think about it and phone you back. I'm actually a little surprised they did phone back.

50Twuncle

Colin_Maybe wrote: »

They should have offered it free in the first place let alone telling you they'd think about it and phone you back. I'm actually a little surprised they did phone back.

They didn't phone - they emailed me and it was Sky accessibility section that I am dealing with (I am disabled - unable to speak on the phone)
Is there a general email address I can use ?
"Live chat" is permanantly engaged

[Deleted User]

50Twuncle wrote: »

They didn't phone - they emailed me and it was Sky accessibility section that I am dealing with (I am disabled - unable to speak on the phone)
Is there a general email address I can use ?
"Live chat" is permanantly engaged

No email that I'm aware of although they do have both Facebook Messenger and an SMS service now which are new to me anyway.

https://contactus.sky.com/uk/sky-tv/problems-with-sky-tv

50Twuncle

Despite registering on Sky as being disabled and not wanting any phone calls - this morning at 9:00, I received an (unanswered) call on my mobile from 0333 100 50000 - which if you google - turns out to be Sky customer services !!
Appalling or what ?
I am still waiting for a free fix - the problem is still there (the signal disappears at random)

50Twuncle

Success - Sky have offered to come and fix my problem for free - with no mention of any added contract time !!
I have to wait 8 days !