Sky repair fee....

[Deleted User]

ringo_24601 wrote: »

When our Sky+ box broke, I managed to haggle the following:
New Sky+ HD box as long as I took up HD BUT they'd credit £120 to my account (i.e. a free year of HD service).

So I just remembered to cancel the HD service a year later.

If you've had your box a while and it breaks there is no way I'd be buying a new one. Just quit and they'll offer you a new one.

Don't think they have any more HD+ boxes (or at least that's what they say) so they'll use the opportunity to 'upgrade' you at your cost to Sky Q.

50Twuncle

Colin_Maybe wrote: »

Don't think they have any more HD+ boxes (or at least that's what they say) so they'll use the opportunity to 'upgrade' you at your cost to Sky Q.

That's what concerns me !!

[Deleted User]

If it is the LNB and it's accessible then just £12.49 on Amazon will get you a new one:

https://www.amazon.co.uk/Sky-LNB-Output-Quad-Freesat/dp/B00KS4M786/ref=sr_1_1?ie=UTF8&qid=1493222138&sr=8-1&keywords=quad+lnb

Edit: it could also be water getting into the cable from the LNB end which would require the entire cable replacing.

Mister_G

Be careful. A 12 year old dish may be a Mk2. The Amazon one above is for a Mk4, so wont fit a Mk2 dish.

teddysmum

If you want another Sky+ HD box have a look on Ebay. You should get one for about £20 locally (ie no postage to pay).


People also, sometimes. sell their modern dish if moving house or giving up Sky. Then using a local fitter will be cheaper than upgrading to, paying more for some facilities that you don't want.


I have just done a survey about Sky Q and found lots of 'benefits' that would be of no interest to us. eg the ability to watch Sky on a mobile phone or tablet, continue watching a programme upstairs after originally watching in the kitchen.

50Twuncle

Thanks I agree about the benefits of a Qbox......

brewerdave

@50Twuncle - If you get a free service visit via haggling with Sky ,the fitter is responsible for diagnosing /repairing the fault -not you .
So ,if its water getting into the cable,a defective LNB, or a defective box he will put right.
I believe that the repairs are waranteed for 3 months ?

almillar

What if I get them out to change the LNB for free and​ it is something else - say, just the cabling or a connection
Will they then try to charge me ?
Or if the box needs replacing ?

AFAIK, and it's only from reading this forum, not personal experience, the Sky call out charge is £60. That's to fix your Sky TV. Doesn't matter what's wrong with it, what has to be replaced, whatever - £60. If they waive it, they waive it, and your repair is free. It's not your job to tell them what's wrong.

Don't think they have any more HD+ boxes (or at least that's what they say) so they'll use the opportunity to 'upgrade' you at your cost to Sky Q.

They've replaced with refurbs for ages (before Sky Q even existed) so I'm sure they're still floating around. We're told here that the box isn't the problem anyway. If it was, OP could replace it for, like, £20 on Gumtree.

50Twuncle

I have heard back from Sky
Apparently, I have been a customer for 15 years - they have advised me to go through the normal checks (which I have already done, and told them this) they will get back to me within 24 hours

50Twuncle

Sky have offered me a £30 call out - "because I have been a customrer for 15 years" - but I am still going to push for a free call out !