Sky repair fee....

50Twuncle

The skyQ advert mentions being available from £21 per month
How can they charge an extra,£10 for the Qbox ??

onomatopoeia99

50Twuncle wrote: »

The skyQ advert mentions being available from £21 per month
How can they charge an extra,£10 for the Qbox ??

Is this a real question?

They can charge it because they want to. TV recording boxes are not a product subject to statutory price controls.

[Deleted User]

50Twuncle wrote: »

The skyQ advert mentions being available from £21 per month
How can they charge an extra,£10 for the Qbox ??

It's from £22.

An extra £10 over what exactly?

50Twuncle

I am currently paying £44 per month for Variety + HD pack with a legacy of F1
With a "remote second TV upstairs by cable - which on HD was free but on Q appears to cost an extra £12 per month ??
What would this package cost on Q?

50Twuncle

Looking at sky forums - it appears to be the LNB that is faulty - will Sky try to charge me to replace this ?
The dish (and LNB ?) are about 12 years old
If they do - it will be bye bye sky ....

brewerdave

50Twuncle wrote: »

Looking at sky forums - it appears to be the LNB that is faulty - will Sky try to charge me to replace this ?
The dish (and LNB ?) are about 12 years old
If they do - it will be bye bye sky ....

Had a similar LNB fault about 5 years ago -one of the signals would randomly drop causing recordings to fail - I was out of minimum term so I phoned -didn't even have to threaten to cancel -they sent fitter out for free, but have the cancellation threat available!!:)

50Twuncle

OK will do
Thanks

almillar

Either:
Talk to Sky, haggle with them, and likely get a repair for free;

Take the opportunity to upgrade to Sky Q - you'll need a new LNB and wiring fitted anyway, so the 'repair/replacement' of any faulty stuff is included. Cost unknown, and dependent on what you take. I'm also on the old pack with F1 included, and I wouldn't want to lose it - be careful!;

OR
Find a local aerial/satellite man to have a look. If it's the LNB it's a sub £20 part.

50Twuncle

What if I get them out to change the LNB for free and​ it is something else - say, just the cabling or a connection
Will they then try to charge me ?
Or if the box needs replacing ?

[Deleted User]

When our Sky+ box broke, I managed to haggle the following:
New Sky+ HD box as long as I took up HD BUT they'd credit £120 to my account (i.e. a free year of HD service).

So I just remembered to cancel the HD service a year later.

If you've had your box a while and it breaks there is no way I'd be buying a new one. Just quit and they'll offer you a new one.