Warning - Post Office extortion

xdaisyx

Yorkslass27 wrote: »

I think that the inference in her posts is pretty clear. She obviously is not happy that someone has dared to complain about the royal mail, and by using terms such as "swindle" and "could claim to have popped a letter in a postbox" she certainly gives the impression that she feels the OP is being less than honest.

Now, Labman, perhaps you could point out for me, at any point in any of xdaisyx's posts, bearing in mind she claims to work for the 'lost mail compensation' department (or whatever it is called), where she even makes the slightest attempt to apologise for the loss of the OP's letter. Or even where she suggests any form of remorse, sorrow or regret that the company that she works for manages to lose 14 million pieces of mail every year.

Where did i direct the terms at the OP, please point this out, or seeing as you have not actually directed any of your posts to me, just about me, im guessing this will be ignored too?

Im assuming this has to be some kind of wind-up that you expect me to feel "sorrow" and "remorse" for a fiver that has nothing whatsoever to do with me personally.

P.S...OP, pm me your adress and i'll send you the fiver myself!!! :rolleyes:...."Signed for" of course, or will a postal order do??

custardy

Yorkslass27 wrote: »

Strange how the postal workers don't seem to know their own T&Cs isn't it?

.

so as a delivery end worker i need to know all the ins and outs of post office counters?

also on the subject of 'lost items'
how many of these 'lost' items are those with incorrect/incomplete addresses and no return addresses? i deal with 50+ a day.
these cant be returned but the sender could report these as lost

steveb147

Yorkslass27 wrote: »

Even as I posted, xdaisyx refuses to apologise. And she is in the compensation department !

That's enough for me. I'm off. Never again will I darken the portal of this site.

I came on here because I thought the OP got a rough ride. All you lot have done is prove me, and him, right.

I can only hope that the incompetent Post Office, for whom a lot of you seem to work, lose all your mail. Maybe then you would understand how the OP felt. I do, because it has happened to me on a number of occasions. It's not nice. But don't let that bother you, because it could never happen to you, could it ?

Why should she apologise. On here we are all equal. She offered the OP decent,friendly advise but he was not interested in being friendly.

Yorkslass27

Whilst I'm looking something else up on this forum I notice a number of replies to my last post. Reading them I'm afraid that I can not hold back. So for the absolute last time, before I delete MSE from my Favourites for good.

xdaisyx
I clearly use the terms "inference" and "impression".

And you may have missed the fact that others on this thread have driven the OP away, probably in disgust, so your offer is rather moot isn't it.

custardy
As a postal delivery worker, yes you should know the ins and outs of the workings of post office counters. Especially as I am assuming you are a human being who may post the occasional item. Or is it only members of the general public who are supposed to look these things up, not employees.

As for mis-address/incomplete address items, didn't the Dispatches programme show postmen dumping mail behind hedges, in bins or some such. Is this proper procedure? Surely it would be better to take them back to the depot and put them in a box, where they could be looked at if a claim ever came in, thus eliminating compensation.

steveb147
Why should she apologise? She works for the department which handles compensation claims. Didn't someone (the OP maybe) suggest that if he had been given an apology he would probably just have cut his losses. Her refusal just supports his claim that the PO doesn't care a damn and makes more credible his assertion that he has never even heard the word "sorry" from them.

As for offering the OP decent, friendly advise. She didn't even post until after he had left the board, so how could he have been nasty to her. Get you facts straight !

That really is it now.

xdaisyx

Yorkslass27 wrote: »

Whilst I'm looking something else up on this forum I notice a number of replies to my last post. Reading them I'm afraid that I can not hold back. So for the absolute last time, before I delete MSE from my Favourites for good.

xdaisyx
I clearly use the terms "inference" and "impression".

And you may have missed the fact that others on this thread have driven the OP away, probably in disgust, so your offer is rather moot isn't it.

custardy
As a postal delivery worker, yes you should know the ins and outs of the workings of post office counters. Especially as I am assuming you are a human being who may post the occasional item. Or is it only members of the general public who are supposed to look these things up, not employees.

As for mis-address/incomplete address items, didn't the Dispatches programme show postmen dumping mail behind hedges, in bins or some such. Is this proper procedure? Surely it would be better to take them back to the depot and put them in a box, where they could be looked at if a claim ever came in, thus eliminating compensation.

steveb147
Why should she apologise? She works for the department which handles compensation claims. Didn't someone (the OP maybe) suggest that if he had been given an apology he would probably just have cut his losses. Her refusal just supports his claim that the PO doesn't care a damn and makes more credible his assertion that he has never even heard the word "sorry" from them.

As for offering the OP decent, friendly advise. She didn't even post until after he had left the board, so how could he have been nasty to her. Get you facts straight !

That really is it now.

Get YOUR facts straight, first of all the Post Office and Royal Mail are two seperate companies so why should someone that works for one need to know about the other?

Secondly, i know for a fact that the opening words of the letter he received from RM would have started with "We are sorry to hear about your claim....." and I work for them yes, if his claim had come to me during working hours then it would be a completley different story, he would get an apology, however, im at home, laughing at your obvious attempts at winding people up:o

brownbabygirl

xdaisyx wrote: »

first of all the Post Office and Royal Mail are two seperate companies

Genuine question: what are the differences between The Post Office, Royal Mail and Consignia?

xdaisyx

oh yes, and...." As for mis-address/incomplete address items, didn't the Dispatches programme show postmen dumping mail behind hedges, in bins or some such. Is this proper procedure? Surely it would be better to take them back to the depot and put them in a box, where they could be looked at if a claim ever came in, thus eliminating compensation."

Royal Mail staff do not have the legal right to open anyones mail, it is all sent to one center in the UK to be opened by authorised people.. Im not condoning people dumping items in bushes, just correcting you.

chipmunk

Yorkslass27 wrote: »

That's enough for me. I'm off. Never again will I darken the portal of this site.

I thought you would "never again darken the portal of this site."

Never say never eh

darich

Yorkslass27 wrote: »

Maybe she would like to apologise to the OP for her companies failure to deliver his item, because it seems that he hasn't received one from the PO yet.

Had to laugh at this part....thanks for brightening my day!
I work for the roads dept but i won't apologise for someone's car being damaged by a pot hole.
I'm sure a Sainsbury's/Asda/Morrisons delivery driver wouldn't be expected to apologise if there is some out of date cheese on the shelf.
I'm quite sure a maths teacher wouldn't apologise if the english students are struggling due to poor teaching.

There are many departments within large companies and to expect a random person from a big company to apologise from someone who's accused that company of extortion is laughable.
:rotfl: :rotfl: :rotfl:

steveb147

Yorkslass27 wrote: »

Whilst I'm looking something else up on this forum I notice a number of replies to my last post. Reading them I'm afraid that I can not hold back. So for the absolute last time, before I delete MSE from my Favourites for good.

xdaisyx
I clearly use the terms "inference" and "impression".

And you may have missed the fact that others on this thread have driven the OP away, probably in disgust, so your offer is rather moot isn't it.

custardy
As a postal delivery worker, yes you should know the ins and outs of the workings of post office counters. Especially as I am assuming you are a human being who may post the occasional item. Or is it only members of the general public who are supposed to look these things up, not employees.

As for mis-address/incomplete address items, didn't the Dispatches programme show postmen dumping mail behind hedges, in bins or some such. Is this proper procedure? Surely it would be better to take them back to the depot and put them in a box, where they could be looked at if a claim ever came in, thus eliminating compensation.

steveb147
Why should she apologise? She works for the department which handles compensation claims. Didn't someone (the OP maybe) suggest that if he had been given an apology he would probably just have cut his losses. Her refusal just supports his claim that the PO doesn't care a damn and makes more credible his assertion that he has never even heard the word "sorry" from them.

As for offering the OP decent, friendly advise. She didn't even post until after he had left the board, so how could he have been nasty to her. Get you facts straight !

That really is it now.

You miss the point. xdaisyx posts on here as a member of the public. If she offers her advice as a member of staff then that is all well and good but she is not posting in an official capacity and therefore is under no obligation to issue an apology.