We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Virgin Money drives me mad!
IamNotAllowedToUseMyName
Posts: 1,528 Forumite
in Credit cards
Anyone else being annoyed by Virgin Money's dodgy marketing practice?
Back in the midsts of time VM seem to have given themselves permission to send SMS texts to me, which must either have been deliberate or one of those confusing questions as there is no way I would have deliberately allowed it.
They send monthly texts trying to get me so waste money with them. They always seem to arrive when something else important is going on. I also get quite a lot of spammy emails from them.
The texts have no STOP message. So I go to the website and check the settings - all unchecked. So anyway, I see if I can flip the settings and all I get is another text message telling me to call Virgin Money urgently as they need to speak with me about my account.
Then it is the call centre queue of hell as there are 93 options to choose, 3000 question hoops to jump through and all the while it tells me to use their b****dy website instead!
After a very grumpy and long conversation with the operator (who was very pleasant in spite of my grumbling) I then get told it can take up to 8 weeks to stop the communications. Aargh! I gave an explicit instruction not to receive any communication other than those absolutely necessary for the operation of the account, that I considered that the repeated contacts with no method of stopping them without being forced into a phone call was harassment.
What do I get today? An email asking me how my experience of the call centre call was.
No wonder I'm bald.
Back in the midsts of time VM seem to have given themselves permission to send SMS texts to me, which must either have been deliberate or one of those confusing questions as there is no way I would have deliberately allowed it.
They send monthly texts trying to get me so waste money with them. They always seem to arrive when something else important is going on. I also get quite a lot of spammy emails from them.
The texts have no STOP message. So I go to the website and check the settings - all unchecked. So anyway, I see if I can flip the settings and all I get is another text message telling me to call Virgin Money urgently as they need to speak with me about my account.
Then it is the call centre queue of hell as there are 93 options to choose, 3000 question hoops to jump through and all the while it tells me to use their b****dy website instead!
After a very grumpy and long conversation with the operator (who was very pleasant in spite of my grumbling) I then get told it can take up to 8 weeks to stop the communications. Aargh! I gave an explicit instruction not to receive any communication other than those absolutely necessary for the operation of the account, that I considered that the repeated contacts with no method of stopping them without being forced into a phone call was harassment.
What do I get today? An email asking me how my experience of the call centre call was.
No wonder I'm bald.
0
Comments
-
Get a different card?0
-
Log into your account on the website.
Go to 'Your Profile' (at the top)
>>'Keeping you up to date' (last option at the bottom)
>>'Update your preferences'
Untick all/some of the options.
>>'Continue'
>>'Submit'
It will send you a one time access code
enter that and submit.
Log out
I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
If you can't be the best -
Just be better than you were yesterday.0 -
I have a virgin credit card and never had a single text message.
I'm feeling left out!0 -
Log into your account on the website.
Go to 'Your Profile' (at the top)
>>'Keeping you up to date' (last option at the bottom)
>>'Update your preferences'
Untick all/some of the options.
>>'Continue'
>>'Submit'
It will send you a one time access code
enter that and submit.
Log out
Thank you for your request. We need to speak to you about your Virgin Credit Card as soon as possible. Please call us on 0800 0113210. Best wishes,Virgin Money0 -
Get a different card?
Running out of providers that don't do something stupid. Reality is that everyone will have a bad experience with one of the providers so don't want the hassle of yet more applications. It's my emergency card which I carry in a spare wallet separate from my main wallet.
Only recently gave up my boycott of Nat West cards after they introduced a £3 charge by default for airmiles. That cost them quite a number of years of sending out statements as I had a small positive balance. It took them about 10 years to cancel 1 of the unused cards.0 -
IanMSpencer wrote: »Running out of providers that don't do something stupid. Reality is that everyone will have a bad experience with one of the providers so don't want the hassle of yet more applications. It's my emergency card which I carry in a spare wallet separate from my main wallet.
Only recently gave up my boycott of Nat West cards after they introduced a £3 charge by default for airmiles. That cost them quite a number of years of sending out statements as I had a small positive balance. It took them about 10 years to cancel 1 of the unused cards.
Are you related to ginger Bob?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 349.8K Banking & Borrowing
- 252.6K Reduce Debt & Boost Income
- 453K Spending & Discounts
- 242.8K Work, Benefits & Business
- 619.6K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards