Add your feedback on energy supplier Tonik

Maxwell008

Tonik Energy- Scottish Power Hotline 08000407181

funkyfin2000

jamesmhunt said:

Had a call from my daughter over the weekend who has (had...) Tonik as her energy supplier. Their website has gone and is replaced just by a one-page announcement which starts "Tonik Energy Ltd is ceasing to trade. Ofgem, the energy regulator, has appointed ScottishPower as the new supplier for its customers."
She had built up a large credit balance over the summer so I hope that the comment "Former and current domestic customers’ credit balances are protected. ScottishPower may need to contact customers to determine the amount of any outstanding balance." is correct, however how do you prove how much credit you had if the website has gone and you don't have printed or downloaded copies of recent bills...?
She managed to find a .pdf of a bill from earlier in the year in the 'downloads' folder of her laptop so I'd advise any other tonik customers to have a look in their downloads folder and do the same in case you need to provide proof of a credit balance. 

Cancel your direct debit... Tonik will send an email with the balance on it over night if their IT systems are still up. It worked for others on here and me. Certainly no harm in doing it. 

bristolleedsfan

jamesmhunt said:

Had a call from my daughter over the weekend who has (had...) Tonik as her energy supplier. Their website has gone and is replaced just by a one-page announcement which starts "Tonik Energy Ltd is ceasing to trade. Ofgem, the energy regulator, has appointed ScottishPower as the new supplier for its customers."
She had built up a large credit balance over the summer so I hope that the comment "Former and current domestic customers’ credit balances are protected. ScottishPower may need to contact customers to determine the amount of any outstanding balance." is correct, however how do you prove how much credit you had if the website has gone and you don't have printed or downloaded copies of recent bills...?
She managed to find a .pdf of a bill from earlier in the year in the 'downloads' folder of her laptop so I'd advise any other tonik customers to have a look in their downloads folder and do the same in case you need to provide proof of a credit balance. 

Taken from elsewhere 1 hour ago :

"Just noticed I can log into the tonik myspace today, which we couldn’t before. Still can’t see any of my statements, but can see my credit balance, payments and submitted meter readings...so might be useful for people to take screenshots!"

Gerry1

soground said:

Gerry1 said:

soground said:

tux900 said:

soground said:

Telegraph_Sam said:

If it does go out you should be able to reclaim it (the DD) under the banks' guarantee scheme.  But I would contact your bank anyway to stop it going out in the first place.
" joined Tonik in May 2018 & have been very happy with them ever since - always had a great deal - fab service".  Moot point if being actively encouraged to build up excessive credit balances (in order to keep the company afloat) constituted fab service. I voiced my concerns in this thread long before the ship hit the rocks, and got out in time luckily.

What is an excessive credit balance though?  The whole point of direct debit is to spread the cost through the year.

No, the whole point of direct debit is to automate regular payments. There's absolutely nothing preventing these payments being variable to avoid excessive overshoot. Many may find regular fixed payments easier to fund but there comes a point where this benefit for the customer turns into profiteering for the supplier

You seem to want people just to be billed monthly which would be more labour intensive and need more people to run a system, which isn't ever going to happen in this day and age.

Most energy companies bill monthly, but with fixed direct debit.  It's all automated, you don't really think they have hundreds of staff in a pool doing the calculations and typing out bills, do you?  The only difference is whether the software triggers a DD corresponding to the energy used in the last month (Variable Monthly Direct Debit) or just collects a fixed amount (Fixed Monthly Direct Debit).

I'm calling bull on this patronising response.
I've changed supplier plenty of times in the past few years and Tonik are the only company I've been with that asked for monthly meter readings.
Please take your attitude elsewhere.  It's about as much use to this thread as a chocolate fireguard.

Wow... someone seems to have an attitude, and it's not me, but we'll have to agree to disagree.

I have also switched umpteen times, and they've ALL asked for monthly readings, usually sending an automated reminder each time.  If you rely on estimated readings then bill shock often results, as evidenced by numerous posts on this forum from people complaining that they agreed a DD of £X per month but it's suddenly been increased to £X + Y%.

https://gulfgasandpower.uk/faq/business/1/bills-and-invoices/estimated-bills

https://www.ovoenergy.com/help/meter-readings#how-often-will-you-take-meter-readings

https://help.shellenergy.co.uk/hc/en-us/articles/360001033197-Why-do-I-need-to-submit-meter-readings-

https://www.bristol-energy.co.uk/will-i-need-submit-monthly-meter-readings

https://community.purepla.net/meter-readings-45/how-and-when-to-send-meter-readings-10340

https://yorkshire-energy.zendesk.com/hc/en-us/articles/360004043472-How-often-should-I-submit-meter-readings-

https://help.bulb.co.uk/hc/en-us/articles/115003193451-When-should-I-submit-a-meter-reading-

https://support.igloo.energy/hc/en-us/articles/360003837437-Why-are-meter-readings-important-

https://greennetworkenergy.co.uk/help-centre/meters-and-meter-reading/submitting-meter-readings/

https://robinhoodenergy.co.uk/help/sending-meter-reads

https://www.gas-power.total.co.uk/business-gas-electricity/business/submit-meter-reading/submit-your-electricity-meter-reading

https://support.avroenergy.co.uk/hc/en-us/articles/360006569498-Submitting-a-meter-reading

https://www.sparkenergy.co.uk/meter-readings

I rest my case !

Telegraph_Sam

"I've changed supplier plenty of times in the past few years and Tonik are the only company I've been with that asked for monthly meter readings."
I find this strange. For as long as I can remember, back before Tonik days, I've been providing monthly meter readings and the latest switch to Octopus is no exception. The only difference is / was that regardless of the readings and my credit balance Tonik wanted to increase or at least maintain the D/D's. No doubt with their liquidity in mind. 

ppppenguin

Just looked at my Tonik Space. I switched (to M&S Energy, actually Octopus)  just before Tonik went bust so was pleasantly surprised to see my final bill correctly calculated. I'm owed the grand sum of £9.76. Because I won't be switched to Scottish Power I won't be getting a refund by that route. I may well not get the refund at all but it's hardly a disaster.

I hope the transfer to Scottish Power goes smoothly for all of you.

Mabel2012

ppppenguin I hope it's really your final bill. Did it say 'Final'. They may as I type, be recalculating it again.

My Tonic Space only has details from April. They have again recalculated my bills, quoting figures back to January, and showing incredulous charges. See the screen snip attached. My direct debit is around £45 month and has been at that level for about three years.  The credit balance is probably ok but I'm unable to check it as they have not produced bills for each reading. I think I may need an accountant to check it.  In my complaint to the Ombudsman I have asked for a month by month statement going back to January as I haven't had a normal bill since then.

Does anybody else have charges so wide ranging as the ones in the attachment.

Telegraph_Sam

I have long been wondering just what rights a company that has ceased trading has to send in the heavies to get payment of bills that are either disputed and/or cannot be substantiated. I'd be inclined to cancel any D/D's and ignore any threats.

ppppenguin

Mabel2012 said:

ppppenguin I hope it's really your final bill. Did it say 'Final'.

It says "Your Final Energy Statement" in a large font. It also claims that they will refund the amount to my bank account within 5 working days. I cancelled my DD some months ago but in theory that doesn't affect their ability to refund to bank. Though they may not have retained details. I doubt I'll get the refund by that route.

Mabel2012

ppppenguin

You have a conclusion. I'm jealous!  That's what I have been waiting for since they changed my meter back in June. They have five more weeks to produce my final bill using the reading supplied. Apart from the final bill, has there been any other communication and if so was it from the Administrator.