Add your feedback on energy supplier Tonik

rustybucket

They owe me £441 as I’ve transferred.  I left Tonik in May and they still took a direct debit in June.  They state after 3 phone calls totalling nearly 2 hours that the money will be refunded.

I doubt it will be.  I’ve raised a complaint, I still doubt I’ll see that money.  I’m growing sceptical of all these other energy companies such as Ovo, Bulb etc.  I’m now with Peoples Energy after a look after your bills recommendation.  If this doesn’t work I’ll go back to one of the big six.....  Peed off is an understatement.  

Gerry1

rustybucket said:

I left Tonik in May and they still took a direct debit in June.  They state after 3 phone calls totalling nearly 2 hours that the money will be refunded.

If you started the switch on or after 1 May, there's £30 automatic compo if you don't get the final bill within six weeks.  Another £30 automatic compo if you don't get the refund within a further two weeks.

rustybucket said:

I’m now with Peoples Energy after a look after your bills recommendation.

Not a good idea if you signed up to Look After My Bills.  They only recommend companies that pay commission, so you're probably paying more than you need to.

philanty

I have an account with Tonik for both gas and electric.   They suddenly upped my direct debit from £79 to £184 per month.  Then 
I saw they had registered my gas estimate at 5000 instead of 9000 one month and charged me £164 for the priviledge - a minus of some 3000.
I have written and emailed and phoned (no answer) and have now given them 7 days to sort it and have cancelled my Direct Debit because if I give them the correct reading now they will probably take thousands of pounds!  We are pensioners and this is just SO worrying.

Telegraph_Sam

Since leaving Tonik and of course cancelling the direct debit mandate I have put a "flag" on the account such that the bank contacts me if there is any sign of the D/D being resurrected, and if somehow that goes through the issue then progresses immediately to the bank's disputes department. In the past I did once just cancel a month's D/D because the credit balance was getting out of hand.  There were no negative consequences.

Savvy_Sue

It seems from this thread that things have gone downhill with Tonik. I shall be looking elsewhere ... 

inspectorperez

Savvy_Sue said:

It seems from this thread that things have gone downhill with Tonik. I shall be looking elsewhere ... 

Well I sincerely hope that they have provided you with an ample supply of tonik to cure the incontinence problem!!

It's actually quite sad that an organisation which was so highly regarded until December last year has fallen so sharply from grace. Normally I would be supportive of any company having temporary problems with computer migration, but this company have inflicted untold harm and misery on many customers and furthermore have had the temerity to posture with their inane responses to genuine customer grievances!

I hope they go down and customers can move on via OFGEM arrangements to a more honourable supplier. In saying that, I also hope that their staff can find new jobs with a respectable employer.

Chocatr0n

Switched from Tonik in December 2019 and gave final readings etc. Our account was in credit by over £200 due to reduced usage.  Six months later despite numerous calls, emails and Twitter exchanges plus logging official complaints, Tonik have not issued a final bill and have not paid us our account credit back.  They blame their new billing system and just make repeated excuses. They’re clearly having an organisational meltdown so I would advise others to stay clear. 

maborouk

A short 2 year summary of my energy account with Tonik. I have posted on this thread previously and also found help with quite a few of the comments.
My account started in August 2018 and I made sure I put my own readings in every month from my non Smart Meters. No problems at all as accurate Bills were provided within 48 hours of readings and minimal changes applied to my Direct Debits. As per most other customers, the regularity of my Bills decreased in early 2020 however I made sure I kept my accurate monthly readings registered online to my Tonik Account. I decided to move to Pure Planet in June and made sure I timed the switch just prior to the deduction of my monthly Direct Debit. I worked out that I had enough Credit to cover my last Bill and my Final Readings were accepted by Tonik within 48 hours and I received my Final Bill.
I had a small Credit sum which I chased by phone after seven days outstanding. This was credited to my Bank Account today.

naineshtanna

Tonik changed their billing system in February and since then I have had problems on getting a bill and entering meter readings. Contacted them lots and lots of times, but they could not resolve the issues. Even after lodging a formal complaint they were unable to resolve the issues. Finally after I lodged a formal complaint with the ombudsman service Tonik managed to resolve my issues apologised and gave me £50 compensation. I am absolutely certain that Tonik resolved my issues only after the ombudsman service got involved. After the appalling service I received from Tonik, I moved to another provider which is much better!!! If you are thinking of joining Tonik DONT!!!

Ginger123456789

I have a thread highlighting my experience of Tonik as it is not reflected by the experiences of the majority of people on this thread. The billing system did go down in January. Which was nerve racking a bit. I got a bill last month all up to date. I had a slight issue today: I called customer services they were really helpful and everything was sorted out without a problem. 🤞 luck maybe. I have to say as I have found them.