Add your feedback on energy supplier Tonik

Gerry1

David_J_Edge said:

They are no longer answering the phone or replying to email. They have £280 of mine that I don't suppose I'll see again.

Post them by Royal Mail a letter headed COMPLAINT, getting a free Certificate of Posting.  Ask them for a deadlock letter and go to the Ombudsman upon receipt or after eight weeks if ignored.

AndyCumino

Initial service was fine but then statements just stopped for a few months mid contract. They were very slow to respond and never got round to reducing our monthly payment even though we are hundreds in credit. Switching for new house

markyb555

I switched to Tonik at the beginning of the year as my current provider was quite abit more expensive. I'd been with Tonio before so at the time didn't have any worries about it. 
A month later, my original provider come back to me with an outstanding deal so I switched back. Big mistake. Tonik still hasnt sorted my switch out. I've rang twice during lockdown after yesterday being on the phone collectively for 1hr 15mins due to the operator cutting me off because she couldn't hear me properly! She was going to ring me back but 15mins after, still hadn't rang me back. 
It appears, even after speaking to someone last time and confirming that all the meters had been switched to Avro, that the Gas still hadn't been moved over and I'm being billed £53 a month for 5 months when I've only been on the tariff for 1 month max. 
They blame the change of CRM system but it's abit too far fetched this long into the year considering this system was implemented at the beginning of the year.
I've had nothing but praise for Avro which although not as smooth switching back, explained how having access to the old account number and the new account number showed when my last payment stopped and the new payments began. Once this was explained, I was happy with it.

The amount of time waiting on the phone is unacceptable. This far into lockdown and now alot of businesses out of it, it's no longer relevant!

Telegraph_Sam

I believe that I have by now severed contacts with Tonik so can take a "detached" view.  From which it would seem that there is such a number of those who have been short changed that there would be a case for mounting some kind of "class action" with the Birmingham Trading Standards people, directly or with the assistance of the Citizens Advice Bureau Complaints team. Whilst simultaneously using the Resolver facility as on the panel next to this as I type. Otherwise it is predictable that little will change and deadlock will prevail.

Beartricks

Not with Tonik but they're one of a few companies who seem to have bought my contact details from somewhere. Most are robo-callers but Tonik are calling me incessantly at least once, but sometimes more often, every single day from a South African call centre.

This is despite me saying I'm not interested in giving money to a company that has given such a terrible first impression, and getting incredibly cross at one bloke who called while I was eating my dinner and kept talking even though I told him I wasn't going to take the call.

Telegraph_Sam

I fear that Tonik are not alone in this.  There's a separate thread along similar lines in connection with Bulb and I have had similar cold calls from others.  Sometimes I just string them along and wind them up if I don't happen to be eating my dinner at the time. It can hardly be a lucrative business unless there are a lot of mugs who fall for it.

inspectorperez

Maybe they are offering special deals to those who leave 5 star reviews on Trustpilot? That is the only explanation of the 5 star one liners containg spelling mistakes from 1st time reviewers I can offer!

Zarpak85

I have never had any problems with my energy suppliers, however Tonik the so called green energy company have scraped the bottom of the barrel in terms of how deceitful and nefarious they are.  

DO NOT BE FOOLED BY CHEAP DIRECT DEBIT
Tonik deliberately under estimate your usage.  even when I gave them a meter reading they said my direct debit was too high and reduced it! (ironically around the time of my contract ending) and let you secretly rack up debt in the background,  I have never had this before with any energy provider..(they normally contact you to let you know you are underpaying).

add to that random high bills with no explanation, they apparently cannot access old bills to explain them...  even though I can.
They also simply ignore emails.  No attempt to address complaints.  When you telephone them they put you on hold and terminate the call if they cant answer the question (which they mostly cannot). 
I have since paid my huge bill of £780 so that I can switch away from them, however if anyone has any advice on how this type of activity can be reported I would be very interested.

Thanks

Telegraph_Sam

This is really surprising.  The tactic used for most customers including myself appears to be to increase the direct debit to an unrealistic level in order to maximise the credit balance - which is of course in jeopardy when the contract is eventually terminated. For reporting purposes Citizens Advice Burea Extra Help Unit = complaints@ehu.org.uk 0800 4548 2245, and Birmingham Trading Standards Office on 0345 404 0506.

Ginger123456789

I have posted about Tonik previously: I am sitting in my campervan considering having a glass of wine so: I have been with Tonik for 3 years up until January of this year all good no problems what so ever then: I could not get an up to date bill though as I was on a smart meter I had an idea of what I was spending: paid my direct debit every month all ok: I knew I was about £100 in credit: I renewed my contract with them in February and lowered my direct debit: this month my online account started working again and I was as expected I was around £100 in credit I had also had received 3% interest which is more than I get from the banks so all good there. I must be one of the lucky ones I would have given them 5 stars before January but they can have 3 stars now I do get a little worried at times when I read all these negative report but today I am ok. I live in Bedford my spelling might not be great, I am British, I have no connection with Tonik and no special deal ! So 🤞 all remains well.