Add your feedback on energy supplier Tonik

Blue_Violet

Switched from OVO to Tonik green deal last week switch went very smoothly. Should save on bills but time will tell

Preston_B

Brian88839

I've cancelled my DD and I expect them to owe me only ~£15 on the final bill, however long they take to get that out. It's good to know in advance what sort of response I can expect from them, so thank you!

It's great that ofgem have brought in compensation for late refunds, but it is a bit meaningless when suppliers are free to take months to produce a final bill. Hopefully ofgem will eventually bring in a required time-frame for providing final bills.

I'm in exactly the same position as inspectorperez & Brian8839, I've just completed switch last week from Tonik to Octopus.

I'm very nervous about Tonik taking another Direct debit at the end of the month, I don't really want to cancel it as they owe me about £30..... but I don't want them taking another DD and owing me more.

I'm not fussed about compensation just want my own money back

Brian88839 did you get the same email about cancelling DD was against T&C's?

MWT

If your switch has completed and you will not owe them a payment for the final bill, there is really no reason to leave the DD in place.

They do not need a DD to process a refund, and if you don't want the hassle of using the DD guarantee to request a refund of the unnecessary additional payment then I'd go ahead and cancel it now.

Brian88839

Preston_B said:

Brian88839 did you get the same email about cancelling DD was against T&C's?

Nope, but my DD wouldn't have been due until later this month. I might get one eventually.

LucyDP

I've been having similar issues raised on the thread since they hiked up my direct debit in January, this was followed by incorrect metre estimates (after I'd given actual metre readings) and a lack of response to multiple emails/calls. Having read all the feedback on Twitter, Trust Pilot and this forum I sense there may be real problems with the company. One of the co-founders left the business in March (when a lot of the problems started) and they also look to have cashflow problems, which I understand a lot of small/start-up companies suffer from, but all these things combined means I will be looking to switch provider this weekend. 

naineshtanna

Worst customer service ever. I have had account and billing issues for more than three months. They have been unable to produce a bill since January 2020. I made an official complaint more than three months ago and they still have not resolved it. They are now ignoring my emails. I have now made a complaint to the ombudsman. Don't think of switching to them. They are useless!!!

KennyD123

Terrible experience since moving to them approx. 3 months ago. For some reason their computer generated a random opening gas meter reading for us, not the one I entered into their system, and we are still trying to get them to correct the readings and generate an accurate bill. When yo phone them the staff are no help at all, and they seem to be ignoring emails / messages. As soon as this issue is sorted I'll be planning to move to a different supplier - even if they are more expensive.

MWT

KennyD123 said:

For some reason their computer generated a random opening gas meter reading for us, not the one I entered into their system...

The meter reading used when switching is reviewed by an independent agency which takes a view on the accuracy based on your typical usage pattern and they will alter your reading if they do not feel it is accurate...

Yes, that is a dumb system but it is what happens.

Net result is that it is not usually a failure on the part of your new energy provider but an intended adjustment made by the agency.

If the reading is significantly different you can ask your new energy company to appeal the decision and such a request would be best supported by photos of the meter for example...

So how different was the opening reading from the one you submitted?

Preston_B

There are a lot of negative comments out there about Tonik Energy, including from myself earlier in this thread. I felt I had to put the record straight and write I have had nothing but a positive experience after just fully completing my switch from Tonik to Octopus.

I decided to switch after Tonik had some IT problems earlier in the year, some of my bills were slightly delayed and after looking at comments on the internet and getting worried about Tonik's stability decided it may be time to change, plus I could save some money on the tariff I was on. The switch went very smoothly and my outstanding credit of over £70 was paid back by Tonik within 10 days of my official switch day.

So, positive feedback for Tonik from me for dealing quickly with the switch

inspectorperez

Preston_B said:

There are a lot of negative comments out there about Tonik Energy, including from myself earlier in this thread. I felt I had to put the record straight and write I have had nothing but a positive experience after just fully completing my switch from Tonik to Octopus.

I decided to switch after Tonik had some IT problems earlier in the year, some of my bills were slightly delayed and after looking at comments on the internet and getting worried about Tonik's stability decided it may be time to change, plus I could save some money on the tariff I was on. The switch went very smoothly and my outstanding credit of over £70 was paid back by Tonik within 10 days of my official switch day.

So, positive feedback for Tonik from me for dealing quickly with the switch

Good to hear something positive about this company - maybe they are turning the corner?

They still get dire 1 star reviews on Trustpilot, so maybe there is some way to go yet!