Cashback Guide for Dummies

Exhortation

stamu wrote: »

Can you also confirm if the Orange SIM card would be a 3G SIM as the phone itself is not 3G?

Thanks

According to the Orange website the San Francisco is 3G+ so there shouldn't be any issues with regards to the sim card.

AJ2007

i've recently just taken out my first contract with mobiles.co.uk (seeing that they are now part of CPW). I've read the comments about mobiles.co.uk but surely the fact they accept claims by email (i.e. you attach the relevant bill to the online form) means they cannot use the excuse "we received the wrong bill" (i.e. with some postal claims, some retailers can claim you put the wrong bill in the envelope - can probably be proved with video evidence). Of course, if they choose to ignore the email or claim they never received it, you can take the legal route and prove the email was sent, what it contained and when you sent it. Saying that though, I've
Sh*t! This is all getting quite scary. With Carphone Warehouse Direct (i.e. not their 2/3 online companies), it was all plain sailing, but I need to be extra vigilant and careful now.
I wish I had trusted myself to deal with Mobiles2YourDoor when they first started as they had some amazing deals on some good phones. I thought they were too new and CPW would swallow them whole but they're still around although no good deals at the moment - probably licking their wounds a little bit cos they were "too honest and too helpful" as MJ has stated from experience.

mobilejunkie

Mobiles2YourDoor are in fact Phones4u - so unlikely (though it's not impossible) to be "swallowed up" by the dealer with teeth. As for all you have to do is send the right claims at the right time using their on-line claim system; er - loser! Read the relevant thread(s) and you will see many have LOST their cashback by doing just that - the on-line system doesn't work and is there to STOP a claim. Finally, proof of sending will get you NO-WHERE; you MUST prove they received it.

Now, you SHOULD be fine IF you make up for lost ground and do your research properly. It may take time but should ensure your claims are successful. Otherwise you run the risk of losing claims and not being able to force payment. "Seeing as how they are part of CPW" is the opposite of reassuring - except that they are most unlikely to go bust!.

Lynsey

Please, please don't send in bills by email, at least not yet until it does what it's supposed to do. Or is it doing what it's supposed to do, maximising profits for them?? Must be one of the best con-tricks of the year so far regarding mobile cashback claims.
Get that signature, and for only £1.15 it's well worth it.
Regarding them stating they have received the wrong bill - well that's never ever happened to myself with ANY company. I do copy/photo all that's sent though (stapled together if needed) and let them know I have. I always give them the option of recieving copies if needed - never ever needed though.

Lynsey

mobilejunkie

Lynsey wrote: »

Regarding them stating they have received the wrong bill - well that's never ever happened to myself with ANY company. I do copy/photo all that's sent though (stapled together if needed) and let them know I have. I always give them the option of recieving copies if needed - never ever needed though.

Lynsey

It's happened to me and the people I look after on at least 3 occasions with CPW companies - all were incorrect claim rejections and all were dealt with in the right way (by us, not them!). Never trust a dealer in any case; dealers go bad (and sometimes come back the other way) in an unpredicable manner. Making sure you cover yourself protects you no matter WHAT the dealer may get up to at any point - unless, of course, they go bust!

Guys_Dad

AJ2007 wrote: »

i've recently just taken out my first contract with mobiles.co.uk (seeing that they are now part of CPW). I've read the comments about mobiles.co.uk but surely the fact they accept claims by email (i.e. you attach the relevant bill to the online form) means they cannot use the excuse "we received the wrong bill" (i.e. with some postal claims, some retailers can claim you put the wrong bill in the envelope - can probably be proved with video evidence). Of course, if they choose to ignore the email or claim they never received it, you can take the legal route and prove the email was sent, what it contained and when you sent it.

Actually, it is arguable if their on-line claim is "email" as is popularly understood. The normal concept of email is that you send an email from your email account (eg HotMail, Gmail etc), saving a copy so that you can do exactly as you state above and prove that it was sent.

What they provide is more of an electronic form filling, which you acknowledge, to which you attach your bills etc but have no equivalent proof of sending the "email" as such as you would have if you were sending from your own email a/c. This is the problem.

They do state that if you have not received a reply within 2 hours, try again or send by snail mail but sufficient people have missed that bit - or it has only recently been added.

So, by all means try that route first if you want, but ensure you get the reply within 2 hours and keep it. (Even then, it might be safer to belt and braces it by sending snail mail recorded as suggested. There are sufficient recent posts about claims not being settled to warrant caution)

dogdog99

Hello everyone,

The T&C I signed up to re cashback are still on the Beepy website:
You will receive a redemption cashback certificate with your order confirmation at the end of your order.
The redemption certificate contains a full breakdown of the documentation you will need to send in and when this will need to be sent in order to make successful claims. Full terms and conditions apply.

Funnily enough, I never got any certificate with my phone! Beepy replied to my query about the missing certificate saying:
Thank you for your e-mail. Each of your cashbacks appears to be missing a certificate number. Please use your invoice number for each claim instead as this too brings up all the information we need to approve your cheque. Your invoice number is 284xxx.

Now I like a good fight, so is this is my take on the situation:
They've already breached the T&C we're bound to, and I'm not even due to make my 1st claim 'til Mar2011: Their failure to provide the Redemption Certificate Number to me in a timely manner means our contract will be frustrated (and automatically brought to an end). In which case my obligations to them under said contract are discharged and I become entitled to sue for damages (the entire outstanding amount of cashback) via LBA & MCOL now?

Thanks for your help folks- awesome thread and MJ is a legend.

mobilejunkie

I am very familiar with this situation/dealer and it is no surprise. If you do extract claim forms they aren't always accurate either.

Two things are relevant here. This dealer has recently had non-payment issues with worrying excuses (on another thread). Therefore suing and getting all the money up front is appealing. However, the second thing would suggest this to be a dangerous course of action. Although they have broken the t&c technically, they have responded in a way which a judge might consider reasonable (in my view) so that you do not need claim forms. Since you are required to issue a LBA before commencing legal procedings in order to give them the chance to comply I think not accepting their suggestion would be too high a risk; though I suspect one or two others on here might disagree.

Guys_Dad

mobilejunkie wrote: »

Since you are required to issue a LBA before commencing legal procedings in order to give them the chance to comply you I think not accepting their suggestion would be too high a risk; though I suspect one or two others on here might disagree.

I would not disagree with you.

The company seems to acknowledge that they have failed to supply the certificates, but have given an alternative route for you to claim your cashback. Only if this fails to produce your cashback will they have materially failed to honour the contract.

You should email them, asking them to confirm again that the lack of certificates will not adversely affect your claim, either by refusal or lengthening the payback period, possibly advising them that you would have no hesitation in pursuing the claim in full if it did.

Quentin

dogdog99 wrote: »

Now I like a good fight, so is this is my take on the situation:
They've already breached the T&C we're bound to, and I'm not even due to make my 1st claim 'til Mar2011: Their failure to provide the Redemption Certificate Number to me in a timely manner means our contract will be frustrated (and automatically brought to an end). In which case my obligations to them under said contract are discharged and I become entitled to sue for damages (the entire outstanding amount of cashback) via LBA & MCOL now?

You are "entitled" to sue - but have no chance of winning, so would be wasting your money.

The failure to provide the claim form isn't fundamental to your contract with them, and of course they have now made life easier for you by their solution, saying no form is now needed.

Give up on this one.

If you are into litigation, then hope they miss paying you by a day, then go for it!!