littlewoods: only use codes that are sent to you!

hflower74

Dont bother ringing Sandra people shes getting a little annoyed and is no help, all she'll want to know is where you got her telephone number.

bb27

has anyone got an email address for customer services/complaints at littlewoods which actually works?! i've tried 2 including the chief exec and am getting no response, i am so frustrated!!!

hflower74

I've had replies from this one,(useless ones though)

queries@littlewoods-online.com

bb27

thanks a lot, worth a try!

jan03

bb27 wrote: »

has anyone got an email address for customer services/complaints at littlewoods which actually works?! i've tried 2 including the chief exec and am getting no response, i am so frustrated!!!

who's sandra?

bewildergirl

maemaesmummy wrote: »

Should be okay with the £10 and £5 even the £18.50 ones as they were for the majority new customer incentives that were widely available in flyers, newspapers and their website itself...

I had an £18.50 voucher retracted and i was a new customer. I have argued the toss with them over this for weeks now, and still don;t have my goods in spite of them (unlawfully in my opinion) taking more money from my bank account than I agreed to. By email they agreed to refund the full voucher, then when that did not materialise into my bank they said that a £15 refund would be on it's way, I disagreed with this saying that'd already offered a full refund and where was the rest of it. They said, £18.50 is on it's way......a week later still no sign, I email again and am told "it has been passed on to our finance dept and will be credited to your account in 7 days". That is next Tuesday.

In the mean time I am looking to see what guarantees my bank offer re VISA transactions on a debit card. I don;t think that they should be able to take more than I consented to. If there is a perceived problem with the order they should contact the buyer in the first instance and not take any money until the order has been delivered (like most online companies I've used).

If the money gets to my bank within 7 days I'll report back.

asharon

Don't know if anyones chekced their post but I got a £50 off a £100 spend today in the post which was nice. I wont post the code though for obvious reasons.

hflower74

jan03 wrote: »

who's sandra?

A few posts before mine this is posted....

Here is a reply that somebody got off littlewoods over at HUKD. Who's going to be the first to ring Sandra Malloy in the morning??????

Quote:
Dear Mr Hill

Thank you for your e-mail concerning your account with Littlewoods.

Please accept my sincere apologies for the inconvenience you have been caused. I was extremely concerned to learn about your experience of poor service, clearly this is not acceptable. The service you received falls short of the high standards we would expect and normally achieve.

May I take this opportunity to confirm that the administration charge £12.00 has been removed. There has been two adjustments been credited to your account of £40.88 and ££6.30.

Should you wish to call me to discuss the above matter, please don't hesitate to call me on 01204 873 824. I shall be only too pleased to help you.

Yours Sincerely
Sandra Malloy
DIRECTORS OFFICE

maniac886

maniac886 wrote: »

I sent a letter on Friday by courier to head office so hopefully I will get a response from them soon!

I have still not had a response from them as yet.

diesel9181

i just called and the chimp (actually thats a bit harsh, im sure a chimp wouldnt be as ignorant as him) that answered the phone did nothing but speak over me. i asked him to hold any further charges to my account (which i never even authorised being set up as i paid by debit card). was told this was not possible and to pay NOW! im now searching for my cheque book to send them 100 25p cheques!