littlewoods: only use codes that are sent to you!

heavensbug

Well I just spoke to customer services and they are now closing ranks.

They spouted T&C's at me basically saying they can do what they like.

I challenged it under the contract and he said we can do what we want with contracts.

Complaints department and trading standards it is then.

blue_monkey_2

I am not even surprised reading these threads to be honest - not after the way they spoke to me a few months ago.

Make sure that no-one you know uses this company again and let's see how long before they are struggling. They have got greedy and think they are the be all and end all of the catalogue world now. I am sure they are in the wrong on this one so stick to your guns and do not be intimiated by them. You know everyone else is behind you, whether or not we have been affected by this.

LULUBELLE_2

heavensbug wrote: »

Well I just spoke to customer services and they are now closing ranks.

Called Cserve useless and she went off on one.

Whoops. Did not mean to do that.

They spouted T&C's at me basically saying they can do what they like.

I challenged it under the contract and he said we can do what we want with contracts.

Complaints department and trading standards it is then.

Don't go down the contract line - it's the Distance Selling Regulations 2000,Section 3.1 (iii), that they are in breach of. That's not hypothetical, it's fact.;)

hflower74

Ok quite alot of us are caught up in this and i expect several like me have no idea where to start so could a knowledgable kind soul please post a plan of action on what to do please?

LULUBELLE_2

E-mail to the following 2 addresses: [EMAIL="lesley.coyne@littlewoods.co.uk"]lesley.coyne@littlewoods.co.uk[/EMAIL] and [EMAIL="mark.newton-jones@littlewoods.co.uk"]mark.newton-jones@littlewoods.co.uk[/EMAIL]

This is what I sent:

Good afternoon.

I made a purchase from Littlewoods.com on 24th July 2007 - as part payment for the goods, I used a voucher code that was freely available on various reputable shopping forums on the internet; my items were delivered around 27th July and my Credit Card was debited for the full amount, then, later the same day, credited with the amount of the voucher (£25), 2 separate transactions so therefore not an error.

Today, 4th October, I received a formula letter form Littlewoods.com, informing me that my Littlewoods account has been charged back £25, as the code I used was not valid. But according to your 2.2 of your T&Cs, 'Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.'

By informing me 2 and a half months later of the chargeback you are in breach of Distance Selling Regulations, as it is too late for me to return the goods, which have been worn, now that I have been notified of the change of price.

Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
you must also provide this information in writing
the consumer has a cooling-off period of seven working days.

I look forward to a prompt response.

Regards,

ffacoffipawb

If I really had to pay these 2ats to protect my credit rating - how about posting 100 25p cheques or 250 10p cheques(*).

It would probably cost them more to bank as business account cheque deposits tend to cost about 60p per cheque, though Littlewoods probably pay less than that but probably more than 10p a cheque.

(*) I have just about enough spare bank accounts and cheques to be able to do the first option!

heavensbug

LULUBELLE wrote: »

Don't go down the contract line - it's the Distance Selling Regulations 2000,Section 3.1 (iii), that they are in breach of. That's not hypothetical, it's fact.;)

Thanks for the correction. Doy ou have a copy of that section? I have looked for it but can't find it. PM if you want.

I will use that in my letter.

Cservs told me that they have covered thereselves with point 2.3

I argued it and he was not budging just kept saying refer to point 2.3

He also admitted they have now had a briefing on these "Code Abusers".

That will be going in the letter as well as I don't like being accused of anything

Then I got dumped to some woman. No introduction and she just said "We are not qualified to talk T&C's there is a specialist department for that. So I have to write to complaints."

So an e-mail composed from the few here to complaints cc. Watchdog, MD and see where I go.

Think this is going to be a long fight people

alanclose

Has anyone e-mailed Martin to see what his take on this is?

LULUBELLE_2

heavensbug wrote: »

Thanks for the correction. Do you have a copy of that section? I have looked for it but can't find it. PM if you want.

I will use that in my letter.

See Section 3.1 heading, then (iii) of that Section.

The reason that they've breached it is that, because of the 10 week delay, the items purchased have been used so your right to the 7 day cooling off period has been removed.


http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

BritBrat

I am sure Martin would have read this by now and is a very busy person.