Large amount deducted via DD

RGun

Wow...

I've logged onto ExtraEnergy, gone to Bills and Payments.

First coloum is Date. Second coloum is activity. Third is Credit, fourth is Debit and fifth is Account Balance.

On the 23/11/2016 £1,687 appeared under Debit. The activity was titled My Bill.

Then on the 8th of the 12th i had £453 deducted, (this appeared under the credit). Which meant the account balance is currently showing £1055.

Im a little lost. So when my bill read £1687...I OWE £1,687??? Ridiculous.

I just checked my meter and it currently reads 078124.

Last May it read: 074791.

Is there a way to figure out how much j I'll have to pay. £1,600 is beyond crazy and so incorrect.

molerat

It is very simple maths. Current reading - opening reading x unit charge plus current date - opening date x daily charge. The rates are shown on your EE web page. 074791 - 078124 = 3333 which will cost somewhere around £350 - £400 plus about £40 in daily charges.

Is the opening read on the bill correct, was the opening read when you joined EE or moved in to the property correct, is the meter being read your meter. Lots of questions that need to be checked and answered. You can't simply say not correct, they have obviously used meter reads (either actual or estimated) and it is now down to you to prove your case, meters rarely lie.

RGun

What do you mean?

When I signed up it was £65 per month.

£65 a month starting June 2015.

For 12 months my account accumulated and ny account balance was £780.

I received an email from EE asking for a reading. I gave the reading and I received a bill for £671, which was automatically taken from the amount I had paid into my EEaccount i had been paying into for the past 12 months. Fine, Im okay with that part.

But since that meter reading in May 2016 the monthly payments were adjusted and I have been paying £14 per month. Why? Idont know.

So recently EE have emailed me about a nee bill cycle and that it's a lot.

£1,600 or so??? Crazy.

I feel like thats so far off the amount I owe though. I'm extremely frustrated right now.

Ive provided them an accurate meter reading and i hope they recalculate the figures and work out how much I really owe... What do you guys think will come of this?

RGun

I only provided them with an accurate reading this morning.

RGun

I just dont know where they got £1,600 from. I know it's an estimate because i didnt give an accurate reading until recently. But it's still extreme.

I would post an image of my 6 month bill but I cannot post images.

footyguy

Remember.

Under the terms of the Direct Debit Scheme, suppliers must provide proper advance notice of any collection including details of the amount, date and frequency of collection.

Failure to do so would be a breach of the Rules of the scheme, and consumers are fully protected under the terms of the Direct Debit Guarantee.

Claims under the Direct Debit Guarantee are to be made direct to your own bank. You can claim the amount incorrectly deducted immediately, and you can also claim consquential losses (e.g. bank charges), although these may take up to 14 days to be refunded.

If you do reclaim under the terms of the Direct Debit Guarantee, it does not necessarily mean you do not owe the supplier the money, but at least you will have access restored to your bank account funds. You can usually negotiate repayment of significant funds owed to a supplier over a resonable period of time - typically it is often a similar period as to the period the debt was accumulated over.

Good Luck!

RGun

Thanks for that.

I still want to find out how they came to such a huge fee.

footyguy

Cardew wrote: »

I have similar, an annex with separate gas and electricity supply.

I use Ebico because they do not have a Daily Standing Charge(DSC) but have a very high unit(kWh) rate.

If you use very little electricity a year they will probably be cheapest.

I did a check yesterday for someone in another thread.

For the East Midlands region, I found 4 suppliers that supply electricity with no standing change, and 2 were cheaper than Ebico (meaning only one was more expensive)

I would urge people to consult a comparison site to find the best deal for them (comparison sites may not accept zero usage, in which case use 1kWh per year for comparison purposes)

Chances are that most people, like you, will use a small amount of electricity even if a property is unoccupied. e.g. to maintain mains powered burgular or smoke alarms, or even provide heating in the winter months, or maybe just to turn a light on for a periodic inspection all of which are often requirements of insurance companies insuring unoccupied premesis.
(Even most gas heating uses a small amount of electricity to power the pump, etc)

Some comparison sites (e.g. the CEC) allow you to filter out all tariffs except those with zero standing charge, but I would suggest you don't filter anything out. If a zero standing charge tariff is cheapest for you then it will be the top of the list as the cheapest even when you include all tariffs,

Rubidium

RGun wrote: »

I just dont know where they got £1,600 from. I know it's an estimate because i didnt give an accurate reading until recently. But it's still extreme.

I would post an image of my 6 month bill but I cannot post images.

You can if you add spaces in the url to your hosted image.

RGun

Here's my EE account at the moment.
https: // postimg.org/image/ qofni7gg1/


Here's my bill
https / postimg.org/image/ invks055v/