Tesco Bank

SevenOfNine

Seems best for those of us whose current balance is the same as available balance, sitting in there purely as 'savings', never use the cards associated with the accounts anyway, to not panic & wait - & I don't mean 'holding' on the telephone for hours so you can be told to expect a call back!

It only makes it worse for those who have dodgy transactions/pending transactions from getting through to Tesco if their limited resources are bogged down with those of us with no suspect activity getting in the way.

Doesn't seem logical to expect MORE fraudulent activity now, what's done has been done & showing on A/C's already (even if only in 'pending'), so give people with more to worry about a chance.

Latest text says "suspicious activity on A/C's. A/C's blocked to protect customers. Dealing with it urgently & in the meantime the majority of customers can continue to use their cards. On-line, telephone & mobile app working as normal. If you have lost out due to fraud Tesco will refund this transaction. Recommend review your payments & let them know of suspicious activity, otherwise there is NO NEED to call at this stage".

inchindown

Just received this text from Tesco. Could have done with this 12 hours ago.

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Yesterday our fraud prevention systems identified suspicious activity on a number of customer accounts including your own. The suspicious transactions relating to these accounts were immediately blocked to protect our customers. We are dealing with this as a matter of urgency but in the meantime the majority of customers can continue to use their cards using chip and pin functionality. Online servicing, telephony banking and the mobile app will continue to work as normal. If you have lost out due to fraud we will refund this transaction. We would recommend reviewing your payments and letting us know of any suspicious activity otherwise there is no need to call us at this stage.

uknick

Interesting reading.

I received the text and email for one of my accounts about 5pm yesterday evening; called got through after about 15 minutes and was given the standard answer we'll call you back in 24 hours.

I then moved all my money to another bank pending a resolution by Tesco.

With regard to the comments about the card manufacturer, my account is over 2 years old and the card was destroyed as soon as I got it. I doubt therefore, due to the time lag, it is a problem at the card factory.


Just received a longer text giving some more details about blocking transactions. Would have been nice to have got this originally.

Rollinghome

inchindown wrote: »

We would recommend reviewing your payments and letting us know of any suspicious activity otherwise there is no need to call us at this stage.

Also received. Would perhaps be more useful if they said how we might do that.

jem16

I just got through to them. They're still blaming debit cards being compromised although she had no answer as to why those who had never used their cards were affected.

She didn't know about the recorded message on the phone contact number either so said thanks for letting her know.

Told me there had been no fraudulent attempts with my account which does tie in with the balances being fine. She said that some accounts were also blocked as they had identified that they might be involved. I get the impression that she didn't really know.

Fraud department will call back sometime.

Paul_1977

Thousands of Tesco Bank current account customers appear to have been targeted by fraudsters, with some losing hundreds of pounds.
Customers complained on social media about missing funds and their cards being blocked.
The bank said its anti-fraud systems "identified suspicious activity on a number of customer accounts".
It said some cards were immediately blocked as a precautionary measure to protect customers.
Those card-holders would still be able to use online banking, the company said.
Tesco Bank said the customers affected numbered "in the thousands but less than 10,000" and that they had all been sent alerts to notify them. It said they should contact the bank if they had any concerns.
Fraud alert
Some customers said they had lost hundreds of pounds from their accounts.
Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank.
He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture.
"I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay."

http://www.bbc.co.uk/news/business-37888327

I would move my money out of the bank myself.

TheBanker

My original Tesco account and card are over a year old.

I recently opened a second account but never activated its card.

The fraud has occurred on the first card. The second account looks fine.

Even now the messages are contradictory. My card has been blocked and I need to wait for a replacement says one message, the other says I can still use it as Chip and PIN.

I think the best thing to do is send in a letter of complaint (about the awful response, not the fraud its self) and see what they do about it.

In terms of the third party - there can be other parties involved in processing Tesco's Visa transactions and managing the card infrastructure, where the compromise could have occurred. It isn't necessarily the manufacturer. They should really tell people and let us know what other data has potentially been compromised.

Nationwide8

Even if you haven't had money taken out of your accounts if you can it seems a no brainer to move money out until Tesco provide a credible explanation why some accounts had fraudulent use on them...you can always move the money back at a later date.

johnac

I hadn't had any contact from Tesco but just had the following text while I was reading this post..

'Yesterday our fraud prevention systems identified suspicious activity on a number of customer accounts including your own. The suspicious transactions relating to these accounts were immediately blocked to protect our customers. We are dealing with this as a matter of urgency but in the meantime the majority of customers can continue to use their cards using chip and pin functionality. Online servicing, telephony banking and the mobile app will continue to work as normal. If you have lost out due to fraud we will refund this transaction. We would recommend reviewing your payments and letting us know of any suspicious activity otherwise there is no need to call us at this stage.'


To add I've seen no evidence of being affected, balance and available balance on both current accounts look as expected

HornetSaver

I got fed up after 15 minutes hanging on the line at 7am on a Sunday morning earlier on. Received text and email. Fed up with waiting, I decided to report the email as phishing, stating that I wouldn't be following up until they confirmed it was genuine in a secure manner, and that they'd be liable for any and all losses incurred by the delay as it was not a delay on my part.

The text (copied and pasted from another's above, but I believe mine was identical), therefore came as a welcome surprise - no need for me to do anything further.

Yesterday our fraud prevention systems identified suspicious activity on a number of customer accounts including your own. The suspicious transactions relating to these accounts were immediately blocked to protect our customers. We are dealing with this as a matter of urgency but in the meantime the majority of customers can continue to use their cards using chip and pin functionality. Online servicing, telephony banking and the mobile app will continue to work as normal. If you have lost out due to fraud we will refund this transaction. We would recommend reviewing your payments and letting us know of any suspicious activity otherwise there is no need to call us at this stage.

Am I reading too much into this to come to the conclusion that the problem is most likely something to do with contactless? Normally when there's medium-to-large scale spike in fraud, it's because a specific weakness has been exploited.