Stolen barclaycard £1400 - help!

Robisere

Guess it all depends on the exact location that the card became lost. Trying to think of anything that might take on the appearance of an ATM slot on New Year's Eve, in a lap-dancing club...;)

meer53

Robisere wrote: »

Guess it all depends on the exact location that the card became lost. Trying to think of anything that might take on the appearance of an ATM slot on New Year's Eve, in a lap-dancing club...;)

To be fair to the OP they didnt say it was cash withdrawals, it was probably for a couple of beers and a bag of pork scratchings.

System

Were you with him on the night in question?

Voyager2002

el.char123 wrote: »

My partner had his credit card stolen on New Year's Eve 2015. He didn't realise that night as wasn't spending any money on his card but received texts the following morning from barclaycard saying they suspect fraudulent activity and asking him if he made any of the transactions. They totalled £1200! He rang the bank straight away and they flagged up the payments. After months and months of hounding the bank nothing ever got done. He asked countless times to speak to the manage of whom would never call when he said he would and was always unavailable. My partner had to use hours of holidaynin order to sit on hold in these phone calls. The furthest we ever got was to be told they couldn't tell exactly where the card was used but it was somewhere in Lowestoft miles from where my partner had been that night. They have also been unable to identify if it was his pin that was used or a false signature. After being told to let them investigate it and they would be in touch, he rang again to be told they had closed the case as assumed he had accepted liability! It became clear that they weren't going to do anything about it. We wrote into money magazines but never heard anything back. We contacted the financial ombudsman months ago now who haven't managed to so far get any further either... we just keep being told to let them investigate things and that they are waiting to hear back from the bank but this is going on a year now and we have had to pay interest every month whilst saving for our wedding in September!! We have just opened a balance transfer card with. 0% interest rate after trawling your website so at least that will put a holt on the interest growing the debt for now! Can you recommend what we should do or any way to get our money back or the balance cleared from his card? Any help much appreciated!!

As others have said, this is very different from what is supposed to happen. There are two possible explanations: either your partner is not telling the whole truth, or you have been very unlucky with the people you get at Barclaycard. Many of their customer service staff are very good, but some of the people in their Indian call centre are worse than clueless.

What should happen: as soon as you tell them that a transaction is fraudulent they place it into dispute and the amount is removed from your balance. They investigate, and of course you are not paying interest while this happens. They will not give you any information about the investigation. At the end of the process they either conclude that the transactions were fraudulent (in which case the money is never returned to your balance, you have nothing to pay, and that is the end of the matter so far as you are concerned) or decide that you were responsible and return the debit to your account, at which point you might start to pay interest. I have experienced both of these

I suggest that you communicate with Barclaycard in writing (their system of secure messaging works well). And note that if you transfer the disputed amount to another card then that is it: you will have accepted liability and will need to pay it off in due course. I hope very much that the offer of an interest-free card is in your partner's name and not in yours.

Ms_Chocaholic

<Pulls up a chair>

Lorian

Ms_Chocaholic wrote: »

<Pulls up a chair>

I'm glad someone else can see where this is going....

Andypandyboy

OP where are you getting the information about this issue from? Presumably from your BF not from Barclays directly? If so, and you weren't with him on the night in question and given the results of the google search I think you need to be asking some straight questions.

It seems to me as if he is hoping it will go away, you will buy his story or you will simply accept that there is nothing to be done.

This type of thing is incredibly common in these clubs there have been a lot of threads about this kind of thing I am afraid.......

Lorian

Or of course OP could be a Troll. The zero posting, style of username and the blinkered but leading nature of the two posts could point that way.

forgotmyname

How many other cards/items did he have stolen that night?

He was nowhere near that location, buit someone managed to steal his card and use it there? Without the PIN?

Hours of holiday wasted to make a few phone calls?

It does smell rather fishy.

el.char123

Where did you find the Fallen angels from? Can't find this on google, and if it didn't exist on 30th December then not much help. (Card was used late at night on 30th and early hours of 31st December). Neither of us have ever had this happen before and so don't know the protocol or what is meant to happen. I'm glad you told me what is meant to happen as now I can get him to say this to the financial ombudsman. Admittedly my partner is pretty useless with knowing the right questions to ask which isn't helpful. But please can anyone who stupidly thinks that my partner cheated on me NOT reply to my thread anymore. This accusations are ridiculous and not true and are just plain offensive. I posted for help not for insults. The more I read the more I'm thinking he must have either dropped his card or had it taken from his jacket pocket by someone who then went off to Lowestoft to have a good time in a strip club! Either they could be online transactions or they could have got the company to put the payment through like you would over the phone by entering the card details meaning you wouldn't need the pin. This would flag up on barclaycard fraud activity as you have said chip and pin wouldn't? All good points to mention to the financial ombudsman. I'm not sure if we're meant to be talking to barclaycard anymore now the financial ombudsman are investigating the bank. I will ask them about the interest before transferring it to a 0% card.