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Am an existing 3 customer, on a contract soon expire. Will I be able to get the unlimited deal for £16 for 12 months on MSE? Or is this deal for new customers only? Thanks.
I take all MSE SIM-only recommendations with a pinch of salt. MSE had a SIM-only deal through ChatChit as its top recommended deal at the start of this year. I signed up and it worked for a while and then the company just disappeared in May. Website down, no response to queries, no social media presence. Quite a few people on a number of forums have queried what is going on and I made a complaint to MSE via Revolver (a dispute resolution website). Nothing. So I lost all mobile connection for a week, lost my month's subscription to ChatChit (which wasn't much). Disappointed that Martin, the consumers' champion, has been absolutely silent on this. I feel MSE has disowned its recommendation. For me the good reputation of MSE has been sullied and I will be cautious about using this site from hereon.
Vodafone basics sim brill! Virgin pac code difficulties though. I don't use data on my mobile phone (just use internet at home on tablet/notebook). I am really pleased with my Vodafone basics sim £6 pm (heard about from mse email) which gives me unlimited calls and texts (plus some data if I wanted it). All I need as I don't need roaming etc. You can choose limit. Porting my number from Virgin Mobile was difficult from the Virgin end though, because the automatic text for getting the PAC code just kept coming back with a 'technical difficulties, try again later' message and this method never worked. So I was forced to ring Virgin on 789 and it was like pulling teeth. Many security checks to make sure it was me. Not being forthcoming with the reason I could not get a pac code. Had to insist she told me how to remedy this. The fact they'd sent me a new sim (which I didn't order but they felt necessary) which had not arrived anyway, meant I had a "pending order" showing on my account, which was preventing generation of a pac code. Only on my insistence would she cancel the new unused sim, so that I could get a pac code. Then the code she told me verbally was one digit different from the code I was then texted. I gave the texted one to Vodafone and from thereon on my change of mobile provider went like clockwork. Virgin are changing the provider they piggyback on, so many people will unknowingly have these 'pending orders' blocking their pac code generation, if they want to leave. Getting hold of Virgin Customer Services is even more difficult at the moment, so many are being prevented from leaving them. None of the newer Virgin sims would ever work in my old sony walkman phone, circa 2007, and apparently if you have a phone older than 2016, be prepared for problems with their new sim. Because of this and the uselessness of their offshore customer service, I wanted to leave Virgin before my old sim card stopped working when they changed provider. I feel free. And my new provider even has some UK based callcentres, bonus. Thought the info about the reason for prevention of pac code generation on Virgin's part might be useful for others wishing to leave them.
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