Nationwide Flex Regular Saver 13th payment

YorkshireBoy

veryintrigued wrote: »

No need to 'demand' anything. They've already credited £20 to me for the inconvenience and so they could close the complaint.

I just happened to be passing a branch this afternoon and as it was quiet I walked in and registered my 'disappointment'. Similar goodwill gesture received to close the complaint there and then, and an insistence on their part to pay the lost interest of pennies (interest was being moved to a Tesco current account). Apparently if the FOS review complaints the institution must be able to demonstrate the customer has not been disadvantaged, so a total of £30.06 received! Issue 8 closed and balance, including correct regular saver interest, transferred to current account.

PS didn't you get your pants in a twist previously when someone missed the 'AER' off rates on a post?

The issue of AER was very much relevant to that discussion. It isn't to this discussion.

veryintrigued

YorkshireBoy wrote: »

The issue of AER was very much relevant to that discussion. It isn't to this discussion.

Ah right - I misinterpreted your previous quote of:

YorkshireBoy wrote: »

....Always dangerous (and why I try to remember to add the letters when quoting an interest rate to avoid any confusion)....

My mistake...sorry.

YorkshireBoy

veryintrigued wrote: »

My mistake...sorry.

Don't worry about it.

Nick_C

My account matured on the 1st. No interest yet. Just phoned and logged a complaint. Lines are open 24/7, and only took 15 minutes.

The call centre staff don't know when the problem will be fixed. The guy I spoke to said it affects accounts that matured on 1st and 2nd, but accounts that matured today are OK. Sounds like that is not true based on what others have said.

He said they were were working to resolve the problem, but couldn't say how long it would take.

He said a "quick" resolution would be to close the account, but he couldn't do that over the phone. Process is to send a secure message which will be actioned within 3 working days, so Wednesday.

Hopefully, they will offer the £20 to everyone who makes a formal complaint, which should be a good result - although YorkshireBoy seems to have got £30?

Would be interested to know what other people are offered!

Ashen

veryintrigued wrote: »

I fear you've been given misinformation.

31st December is a Saturday - I cant see them paying it out on a weekend.

It probably is misinformation, however probably not due to 31 December being a Saturday. 31 December is listed on Internet Banking as the date for interest to next be paid for the maturity account, probably where CS got that date from.

2010

Gross interest rate 5.00%
Net interest rate N/A*
Next interest payment date 05 December 2016
Interest payment frequency Yearly
Interest paid To this account
Bonus expiry date 05 December 2016

We`ll see tomorrow

bondy01

2010 wrote: »

Gross interest rate 5.00%
Net interest rate N/A*
Next interest payment date 05 December 2016
Interest payment frequency Yearly
Interest paid To this account
Bonus expiry date 05 December 2016

We`ll see tomorrow

Have faith. Mine matured yesterday and looked online today and the £163.80 interest is showing. All seamless for me.

smsm1

You would need to wait until the account has been redesignated to the new account type.

I've got a problem with mine where the account has been redesignated however interest hasn't be added. I asked on Twitter and the response is that they are aware of the issue and working to resolve it ASAP.

broju

bondy01 wrote: »

Have faith. Mine matured yesterday and looked online today and the £163.80 interest is showing. All seamless for me.

Yes! Ours matured yesterday and showed online this morning. New accounts opened and money transferred.
Seemingly seamless!!

derrick

Just been on the phone and made an official complaint, have been told that the "capitalisation of account" is now 31st December, she could not explain what this meant except that the interest is to be paid "by" the 31st December, but the T&Cs of this account clearly state, my bold,:

"5.00% gross p.a./AER (variable) Interest is calculated daily and paid annually on the anniversary of account opening and on closure."



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