I want a new car!

skinnygirlnot

Long time lurker here desperate for quick advice. We bought a brand new car in July (first time ever in 30 years of driving) and noticed various faults in the paintwork. To cut a long story short, after to-ing and fro-ing, the dealer's paint shop man said it WAS a fault and he found more. Later in the day the dealership phoned me back and said that rather than pass it through their warranty ( doesn't affect my warranty) they'll take it in as soon as possible and sand and paint it. It would take a long time through their warranty (this to me sounds dodgy).
My issue is that we bought a NEW car and would like a new car, not one that, effectively, has been fixed like one that has had an accident. Would I be within my rights to demand a new car?
Thanks

AdrianC

No, you would not.

It is eminently reasonable for the supplier to repair the issue, whether it actually affect the fitness for purpose of the car, or merely be cosmetic (like this).

On a side note, it's also very likely - probable, even - that the paint faults you're complaining about were caused by repairs before the car was delivered to you, so it's a repair to a repair. If the dealer was doing their job properly, these faults would have been rectified before delivery, too, and you'd have been none the wiser.

skinnygirlnot

Ok. Thank you.

Strider590

Most cars have been touched up or repaired before they enter the show room, this is effectively no different.

dannyrst

Strider590 wrote: »

Most cars have been touched up or repaired before they enter the show room, this is effectively no different.

Slightly different in that the car has been presented to the customer as ready to drive away, when clearly it isn't due to paint defects. Quality Control should be picking this sort of thing up. I'd expect something in return for the inconvenience.

neilmcl

It depends how bad the paintwork is and to what extent. I'd argue that if the car needs a complete respray then I'd too be looking for a replacement and if I brought this to the attention of the dealer within 30 days I'd be well within my rights to reject the vehicle.

AdrianC

neilmcl wrote: »

...and if I brought this to the attention of the dealer within 30 days I'd be well within my rights to reject the vehicle.

The car was bought in July. There's no indication of timescales in the post other than that.

neilmcl

AdrianC wrote: »

The car was bought in July. There's no indication of timescales in the post other than that.

I'm well aware of that but we don't know how long this has been going on for.

skinnygirlnot

Thanks for the replies.
Other paintwork issues before the 30 days in which I could see splodges of 'grease' marks underneath the windows, the size of my fist. No amount of washing and polishing could remove them. Took it back to Nissan and they were shocked and booked it in for an inspection. After the inspection they told me that it was birds muck ( absolutely not and anyway the amount and size would suggest ostrich droppings!). And that it wouldn't have stained if I had supaguard!!!! And there was nothing they could do. Unfortunately for them I did pay extra for the supaguard and lo and behold the car was returned with the stains removed!
However the other marks appeared after the 30 days because you can only see them when the sun hits the car at a certain angle. I have photos this time. Anyway yesterday they told me it was a fault in the paintwork and will sand and paint those areas. I am worried that there are other paint faults that I haven't seen yet (because of light conditions) and also I paid for a new car. It is damaged goods in my opinion. If I bought a dress with a fault then I would be given a new one; there wouldn't be an offer of a repair!

skinnygirlnot

I am out for a couple of hours so will not be able to reply straight away.

neilmcl

Let the fix the issues then take it to an independent car detailer and get them to check the condition of the paintwork.