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MSE News: How to beat the latest TalkTalk price hikes

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Comments

  • Cornucopia
    Cornucopia Posts: 16,373 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Anthorn wrote: »
    I don't think you get a new router when you agree to a new contract per se unless perhaps you're upgrading from ADSL to Fibre.

    I did. Might have been because the old Router was delivering a slower speed than their guaranteed minimum speed.
  • anactuary wrote: »
    Yes - I ended up complaining to the CEO's office to get the issue resolved. Never again.

    Thanks - I did the same and now had an email apologising and all charges cancelled. Im now off to Plusnet with £63 cashback and no doubt looking to move again in a years time.
    I'm a greenfield sight for sore eyes, and sore eyes are just needing the light, the shapes, and the shadows of the space we share, before it splits into Thin Air.
  • Anthorn
    Anthorn Posts: 4,362 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Vanished wrote: »
    I wish I understood the past part of your post. My pc runs vista and is from 2006 so I was worrying about a wireless router,which TT claim will be sent out as part of my new contract,would run unless I had extra equipment and knowledge.

    It's both wired (ethernet ports 10/00) and/or wireless. Either or both can be used.
  • Anthorn
    Anthorn Posts: 4,362 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Cornucopia wrote: »
    I did. Might have been because the old Router was delivering a slower speed than their guaranteed minimum speed.

    Had a look at the order form for the new fixed tariff in My Account on the TalkTalk website and the guaranteed minimum speed for my Faster Fibre service is stated to be 7.75 Mb, down from my previous 20Mb. Certainly I currently get 21 - 24 Mb. So either that's an error or TalkTalk is dropping the speed on Fibre. Might be worth anyone taking the new fixed tariff checking on. Personally I'm off to Plusnet - already sorted.
  • teddysmum
    teddysmum Posts: 9,500 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Anthorn wrote: »
    Not true:

    New fixed contract over 18 months is £27
    Old contract until Aug '17 at new prices is £37.95
    But if I switch to the new fixed tariff I lose 4 months of free fibre broadband at the new price of £19.00 per month.

    I'd say TalkTalk are attempting to con me into a new 18 months contract for little reward.

    Vodaphone unlimited fibre 38 mb/s over an 18 months contract is £25 per month including line rental. Broadband connection fee of £49.

    Plusnet unlimited fibre 38 mb/s over an 18 months contract is £27.50 per month including line rental with free broadband connection. I get the free Hub One router which has 4 gigabit wired ports which the TalkTalk super router doesn't have as well as AC wireless which the TalkTalk super router has.

    Overall, not a lot of difference between Vodaphone and Plusnet. I just like the Plusnet TV ad.

    So it's a case of bye-bye TalkTalk and hey there Plusnet. Can't wait to get on the phone to Talk Talk tomorrow :D



    Your comment, outlined in bold, was response to my saying that options are limited , yet your pricings above show this.( ie no good deal and very similar prices, so limited options.)
  • Loobylev
    Loobylev Posts: 4 Newbie
    edited 1 November 2016 at 4:40PM
    I have been out of contract for a long time as I plan to leave when I move and wanted no penalty fees. As I am being forced onto a new package I am being told I will automatically be transferred to an 18 month contract and the online chat person from the 'loyalty' department estimated it would cost me £180 in exit fees if I left after six months!

    After going round in circles for nearly two hours with someone evading my questions via online help and not being able to get through on the phone I am wondering if anyone knows if there is any way I can get them to see reason or even just listen to me rather than typing stock answers? If I leave and go elsewhere I will also be locked in so I feel backed in a corner?!

    Thanks in advance
  • Cornucopia
    Cornucopia Posts: 16,373 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Anthorn wrote: »
    Had a look at the order form for the new fixed tariff in My Account on the TalkTalk website and the guaranteed minimum speed for my Faster Fibre service is stated to be 7.75 Mb, down from my previous 20Mb. Certainly I currently get 21 - 24 Mb. So either that's an error or TalkTalk is dropping the speed on Fibre. Might be worth anyone taking the new fixed tariff checking on. Personally I'm off to Plusnet - already sorted.

    Weird.

    My old speed was a somewhat changeable 12-20 Mbps. Still much faster than I need, though.

    The new speed seems to have leveled out at 34-38 Mpbs, with a speed guarantee of 30Mbps.
  • Anthorn
    Anthorn Posts: 4,362 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    teddysmum wrote: »
    Your comment, outlined in bold, was response to my saying that options are limited , yet your pricings above show this.( ie no good deal and very similar prices, so limited options.)

    Yes very clever of TalkTalk eh? Slap on a hefty increase and then offer a new cheaper tariff priced similarly to the competition in return for a new 18 months contract. But I took my 18 months contract elsewhere!

    But if I have options then my options cannot be limited. The two I outlined were those I was most interested in. But practically any broadband service other than TalkTalk was an option.
  • fossman
    fossman Posts: 364 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    edited 2 November 2016 at 1:00PM
    My first bill has arrived today since accepting their retention deal.


    The remaining value line rental has been refunded and they have also added a £25 welcome bonus credit to my account.


    I have added the faster boost to my package but the speed increase is not great, I was getting a speed of between 23Mps and 29Mps on the medium fibre and am now getting a steadier speed of 38Mps (obviously upload speeds are much better than on my previous package).
    Cashback earned
    Quidco : £858 :)
    Pigsback : £20 and a Beatles CD.
  • *pinkie*
    *pinkie* Posts: 124 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I think I am better staying as I am unless I have missed something obvious.
    Paid for 18 months line rental in advance and my package gave me 18 months free Broadband.
    Talk Talk confirmed I d be only effected by the price rises after my existing discounts end (Dec 2017). Then after this I ll just shop around for the best deal.
    On the online chat they were trying to steer me to the new fixed contracts - likely to try and get everyone off any old contracts with existing discounts.
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