Partnership Card (John Lewis)

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in Credit cards
They have changed their system/format and one has to re-register. I think there must be teething problems as I am unable to log on to my account. I have managed to re-register as requested but I'm hoping that they get the issues sorted soon. There is a high volume of activity on their phone lines so I can't get through.
I suppose, as the changes only took effect yesterday, I'll just have to wait.
I'm assuming that the changes will be for the better but I don't like change, I suppose.
I suppose, as the changes only took effect yesterday, I'll just have to wait.
I'm assuming that the changes will be for the better but I don't like change, I suppose.
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I am pretty sure that they told me it would be undergoing changes and not accessible over the weekend but it's annoying that there are still issues
For anyone who missed it I am reproducing the text from the email here:
"Hello
As you may already know, from 10 October we’re adding some new services to the partnership card which make managing your account easier. To continue to access your account and get the most out of the new services you’ll need to re-register. Don’t worry, it’s easy to do.
When you log into your account from 10 October have your partnership card to hand and we’ll guide you through the rest of the process. You’ll only need to do this once.
Please note, from this afternoon (7 October) you won’t be able to log in until Sunday afternoon (9 October) due to the changes we’re making. But if you need to access your account during that time, just call Customer services on 0345 300 3833. 0345 300 3833."
SL
Be warned, if you're looking to replace an existing card with contactless.
Impossible to get through to them on the phone today to find out for certain why declined - tried twice and gave up on each occasion after at least 15 minutes.
The Partnership Card has always seemed the poor relative of other HSBC products - outdated website and indifferent customer service (much like John Lewis itself). This takes it, though, to new depths.
I shall see how it all goes. I've had their card for many, many years now and haven't really had problems before.
Surely they could have had a lot of these problems ironed out before going 'live'. Not what we expect from John Lewis!
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